Front Desk Representative
2 days ago
Arbor Lodging Management is a leading hotel investment and management company with a diverse portfolio of hotels across the United States, Mexico, and the Caribbean. Our proactive service ethos fosters an environment where guests feel truly welcomed and supported at every interaction. We prioritize data-driven decision making and results-oriented outcomes to drive growth and development within our properties.
About the RoleThe Front Desk Agent is the first point of contact for guests upon arrival, responsible for distributing room keys, registering guests, verifying reservations, and addressing any questions or concerns. This role requires a friendly and approachable demeanor, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities- Distribute room keys and register guests efficiently and accurately.
- Verify guest reservations and resolve any issues promptly.
- Assist large groups upon arrival and provide personalized service.
- Upsell additional facilities and services to enhance the guest experience.
- Process payments according to procedure and maintain accurate financial records.
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