H2H Service Specialist

4 days ago

New Haven, United States New Opportunities Full time
Full-Time, Non-Union, Non-Exempt Position

$20.00 per hour, 40 hours per week

BASIC FUNCTION OF H2H SERVICE SPECIALIST:

H2H Service Specialist will work as part of the larger MMW CAN (Middlesex, Meriden, Wallingford Coordinated Access Network) outreach team. H2H Service Specialist will engage consumers while canvassing. H2H service specialist will discuss income potential during engagement (SSA, work history/skills) and connect to a SOAR or employment specialist, if applicable. Continue to work with the consumer and the SOAR or employment specialist. H2H Service specialist will discuss diversion resources/options during engagement and link to the CAN by completing the CAN enrollment. H2H service specialist will work with local CAN to locate a shelter bed if the consumer wants to go to shelter. H2H service specialist will work with the shelter staff to continue to provide case management services to the consumer in shelter. Services include providing linkages to medical care, behavioral healthcare, support in gathering essential documents for housing, employment, and benefits, and linking to additional supports (insurance, SNAP, childcare, education).

RESPONSIBILITIES OF H2H SERVICE SPECIALIST:
  • Perform CAN assessments
  • H2H Service Specialist will enroll the consumer in the H2H program in HMIS and ensure they are on the By Name List
  • Develop Housing Services and Sustainability Plan
  • Build homelessness timeline and obtain third party verification as needed for previous episodes that are not in HMIS
  • Work with clinician as needed for to complete disabling condition verification form
  • Determine if consumer is likely Chronically Homeless or Dedicated Plus eligible and communicate this to the CAN
  • If there is income - explore housing find or rapid rehousing for the consumer
  • Explore shared housing as an option to make housing affordable for the consumer - roommates, living with friends or relatives
  • If there is a diversion option - explore that option and update diversion in HMIS
  • Explore affordable housing waitlists (Cthcvp.org) and assist client in applying when lists open for long term housing opportunities
  • H2H service specialist work with consumer to locate housing and mediate with landlord on lease negotiation and inspection
  • Once housed, the H2H service specialist will complete the Acuity and Assessment Index and update Housing Services and Sustainability Plans
  • H2H service specialists conduct home visits with consumer to ensure they maintain stable housing. Mediate with landlord as needed. Once consumer no longer wants services or they are ready to transition to existing housing case management they can be discharged from H2H in ddap and HMIS
  • Warm handoff to housing services once the consumer is ready - work with the housing case manager and consumer to transition
  • Must have reliable transportation
  • Flexibility in schedule to meet needs of outreach and targeted outreach.
Requirements

REQUIREMENTS OF H2H SERVICE SPECIALIST:

Education:
  • B.A. Degree plus one years experience administering case management services, or an A.S. degree in Human Services plus three years experience in community based case management services.
  • Bilingual ability (English/Spanish) a plus.
Experience:
  • Familiarity of the CT Homelessness Management Information System (CT HMIS)
  • Previous experience working families and individuals experiencing homeless
  • Knowledge of the various CT housing programs (i.e. Rapid Rehousing, Shelter Plus Care, Permanent Supportive Housing, Rental Assistance Program)
  • Familiarity of CT benefit assistance programs
Job Skills:
  • Effective interpersonal skills with all groups
  • Good writing skills
  • Word-processing skills
  • Record keeping ability
  • Ability to deal with difficult or resistant clients
  • Positive attitude
  • Sensitivity to culture and diverse background
  • Motivational Interviewing Skills
  • Excellent communication skills needed
  • Microsoft Office Products
Licenses /Certifications:

Valid CT driver's license

EOE AA M/F/Vets/Disability

Benefits Include:
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • 401(k) with matching contributions
  • Vacation Time
  • Personal Time
  • Sick Time
  • Holiday Pay
New Opportunities' mission is to improve the quality of life for economically disadvantaged individuals by providing the necessary resources to increase their standard of living, foster self-improvement, and maximize self-empowerment.

New Opportunities Inc. is the community action agency that serves Waterbury, Meriden, Torrington and 27 surrounding Connecticut towns . We offer a variety of social service programs designed to eliminate poverty and assist people in need.

Headquartered in Waterbury and the cities fourth largest employer, New Opportunities has additional offices in Meriden, Torrington, Danbury and Thomaston for the convenience of those they serve. Annually, more than 61,000 individuals benefit from programs offered at this agency, guided by the New Opportunities staff who helped them find the way to meet their needs.

In accordance with the mission of New Opportunities, the Agency aims to increase the self-sufficiency of its customers and support their move out of poverty toward a more middle-class lifestyle.

In 1964, the Agency incorporated as a private non-profit corporation in the State of Connecticut and is a tax-exempt 501 (c) (3) organization. With an annual budget for 2014 in excess of $41 million dollars, New Opportunities administers more than 50 social service programs targeted to the low-income, elderly and disabled communities.

While the range of programs is broad, they fall into one or more of the following categories:
  • Energy Assistance and Weatherization
  • AIDS / HIV Prevention
  • Fatherhood Initiative
  • Employment Education and Training
  • Child Welfare and Family Development Services
  • Early Childhood Education Programs
  • Elderly Services
  • Homeless Shelter and Transitional Housing
  • Ex-Offender Programs and Re-entry Services


Salary Description

$20.00 per hour

  • Service Specialist

    3 months ago

    New Haven, United States Apple Full time

    Job Title: Service Specialist As a Service Specialist at Apple, your main responsibility is to help new owners get started and current ones get quick and efficient support. You will be tasked with developing strong, positive relationships with Apple and its customers. Responsibilities: Assess customer situations quickly and offer advice or a solution using...

  • Senior Service Specialist

    2 weeks ago

    New Haven, United States EPIQ Systems Full time

    It's fun to work at a company where people truly believe in what they are doing! Job Description: The Senior Service Specialist assists the Supervisor or Manager in leading the workflow of the Service Specialists. Will accurately communicate with client staff and Epiq team members regarding commitments, deadlines and challenges. Essential Job...

  • Patient Service Specialist

    2 weeks ago

    New Haven, Connecticut, United States Concentra Full time

    Job SummaryConcentra is seeking a highly skilled and detail-oriented Patient Service Specialist to join our team. As a Patient Service Specialist, you will play a vital role in providing exceptional patient care and administrative support to our patients and healthcare providers.Key ResponsibilitiesProvide exceptional patient care and support to patients and...

  • Automotive Collision Repair Specialist

    2 months ago

    New Haven, Connecticut, United States A-1 Auto Service Full time

    Career Opportunity: Automotive Collision Repair Specialist at A-1 Auto ServiceAre you passionate about automotive repair and looking to advance your career in a reputable dealership? A-1 Auto Service is actively seeking skilled Automotive Collision Repair Specialists to enhance our dedicated team. We pride ourselves on nurturing talent from within, offering...

  • Customer Service Support Specialist

    2 weeks ago

    New Haven, United States ASSA ABLOY Full time

    ASSA ABLOY Customer Service Support Specialist New Haven, Connecticut Apply Now Requisition ID 32107 - Posted - Sargent Manufacturing Company - Architectural Hardware Group - USA: Connecticut (New Haven - 110 Sargent Dr) - Customer Service & Contact Center Operations - Posting Country (1) - Yes - Mid-senior level - No Travel Required At ASSA ABLOY, our...

  • Customer Service Support Specialist

    1 month ago

    New Haven, United States ASSA ABLOY Full time

    Career Opportunities: Customer Service Support Specialist (32107) Requisition ID 32107 - Posted - Sargent Manufacturing Company - Architectural Hardware Group - USA: Connecticut (New Haven - 110 Sargent Dr) - Customer Service & Contact Center Operations - Posting Country (1) - Yes - Mid-senior level - No Travel Required ? Job Description Print Preview At...

  • Clinical Customer Service Specialist

    4 months ago

    New Haven, United States Pfizer Full time

    **Clinical Customer Service Specialist (Contract)** New Haven, CT, United States Contract (18 months) Published 5 months ago GCP ICH Patient Intake BLS Healthcare Spanish LPN clinical experience Nurse clinical trials **Clinical Customer Service Specialist** Training will be onsite, then remote until COVID19 restrictions are lifted **Summary:** The Clinical...

  • Skincare Specialist

    3 weeks ago

    New York, New York, United States New York Cardiovascular Specialist Full time

    Job Description Job Summary As a skilled Esthetician, you will provide high-quality skincare treatments to clients, ensuring their facial and body skin health and appearance. Key Responsibilities Examine clients' facial skin using magnifying lamps to assess skin conditions and develop personalized treatment plans. Demonstrate proper skincare techniques...

  • Customer Service Support Specialist

    2 weeks ago

    New Haven, United States Traka (Assa Abloy) Full time

    At ASSA ABLOY, our global teams collaborate seamlessly to craft products and services that integrate into our users’ lives, simplifying their everyday routines and enhancing convenience. By empowering users to control access, we provide unparalleled peace of mind through enhancing safety and visibility. As the Customer Service Support Specialist, you will...

  • Patient Service Specialist

    2 weeks ago

    New Haven, United States Concentra Full time

    Overview: Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can...

  • Skincare Specialist

    2 weeks ago

    New York, New York, United States New York Cardiovascular Specialist Full time

    Job DescriptionAs a skilled Esthetician, you will provide high-quality skincare treatments to patients, enhancing their overall well-being and appearance.Key ResponsibilitiesConduct thorough examinations of clients' facial skin using advanced equipment.Offer personalized skincare recommendations and guidance on proper skin care routines.Cleanse and prepare...

  • Clinical Customer Service Specialist

    4 weeks ago

    New Haven, Connecticut, United States Pfizer Full time

    Job SummaryThe Clinical Customer Service Specialist plays a vital role in supporting the Business Operations department in all recruitment-related activities for trial subjects. This includes database development and maintenance, pre-selection of suitable study candidates, and organizing recruitment-related activities pre-, per-, and post-study.Key...

  • Delivery Specialist

    5 days ago

    New Haven, United States O'Reilly Auto Parts Full time

    The Delivery Specialist will maintain and operate store vehicles to deliver parts and/or products to professional customers in a safe and efficient manner. This position will also collect money on C. O. D. deliveries and pick up customer returns. Bi Delivery Specialist, Delivery, Specialist, Vehicle, Store Manager, Automotive, Business Services

  • Customer Service Support Specialist

    2 weeks ago

    New Haven, United States ASSA ABLOY Sicherheitstechnik GmbH Full time

    At ASSA ABLOY, our global teams collaborate seamlessly to craft products and services that integrate into our users’ lives, simplifying their everyday routines and enhancing convenience. By empowering users to control access, we provide unparalleled peace of mind through enhancing safety and visibility. As the Customer Service Support Specialist, you will...

  • Customer Service Support Specialist

    1 week ago

    New Haven, United States ASSA ABLOY Full time

    At ASSA ABLOY, our global teams collaborate seamlessly to craft products and services that integrate into our users' lives, simplifying their everyday routines and enhancing convenience. By empowering users to control access, we provide unparalleled peace of mind through enhancing safety and visibility. As the Customer Service Support Specialist, you will...

  • Certified Nursing Assistant

    2 weeks ago

    New Bedford, Massachusetts, United States Senior Living Recruiting Specialist Full time

    Job Title: Certified Nursing AssistantWe are seeking a compassionate and skilled Certified Nursing Assistant to join our team at Senior Living Recruiting Specialist. As a CNA, you will play a vital role in providing high-quality care to our residents, ensuring their physical, emotional, and social needs are met.Responsibilities:Assist residents with daily...

  • Employer Services Specialist

    2 weeks ago

    New York, New York, United States Building Service 32BJ Benefit Funds Full time

    Job SummaryWe are seeking a highly skilled Employer Services Specialist to join our team at Building Service 32BJ Benefit Funds. The successful candidate will be responsible for providing exceptional customer service to employers, ensuring timely and effective communication, and resolving technical issues related to our web-based system, V3.Key...

  • Security Specialist

    3 weeks ago

    New Haven, United States Yale New Haven Health Full time

    1. Post Duties: Maintains a fixed security access control post in an assigned building entrance lobby to ensure proper access control. Provide assistance with directions and anyone in need with physical limitations. Locate wheelchairs upon request or Security Specialist, Security Officer, Customer Service, Security, Specialist, Hospital, Healthcare

  • Security Specialist

    3 weeks ago

    New Haven, United States Yale New Haven Health Full time

    1. Post Duties: Maintains a fixed security access control post in an assigned building entrance lobby to ensure proper access control. Provide assistance with directions and anyone in need with physical limitations. Locate wheelchairs upon request or Security Specialist, Security Officer, Customer Service, Security, Specialist, Hospital, Healthcare

  • Pediatric Nurse Specialist

    4 weeks ago

    Winter Haven, Florida, United States Maxim Healthcare Service Full time

    Maxim Healthcare Services: A Leader in Pediatric Home CareWe are seeking a dedicated and compassionate Pediatric Nurse Specialist to join our team in Winter Haven, FL. As a Licensed Practical Nurse (LPN) or Licensed Vocational Nurse (LVN), you will have the opportunity to make a meaningful difference in the lives of our pediatric patients and their...