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Patient Service Coordinator

1 month ago

Bethesda, United States Johns Hopkins Medicine Full time

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Job Details

Requisition #:

639247 Location:

Johns Hopkins Health System, Bethesda, MD 20814

Category:

Clerical and Administrative Support Schedule:

Evening Shift

At Johns Hopkins Hospital we offer an excellent Benefits Package, to include:

Affordable healthcare

Paid Time Off (PTO) and company paid holidays

Tuition Assistance

Life and disability insurance

Opportunities for career development

Employee discount program - travel, tickets, dining and more

Patient Service Coordinator Position Summary:

The Patient Service Coordinator reports to the department supervisor, this position is responsible for supporting management in the billing and collection of accounts receivable for the Health System and/or to resolve complex payer issues to completion on a daily basis. Critical to this position is a basic understanding of the importance of evaluating and securing all appropriate financial information to maximize reimbursement for the Health System. The Patient Service Coordinator must demonstrate proficiency in billing and/or collection of at least one payer's billing practices, with basic understanding of additional insurance payer's billing and collection practices. Must demonstrate analytical skills to resolve debit and/or credit balance accounts. The Patient Service Coordinator works as team member and positively accepts change throughout the Health System.

Patient Service Coordinator Key Accountabilities:

Reviews daily admission/discharge/transfer reports, unbilled, payer processing, downloads, edit/error and/or transmission reports to ensure all accounts are processed and/or billed to the appropriate carrier.

Detailed working knowledge of accounting or general office procedures.

Knowledge and demonstrated proficiency in at least two or more specific payer's application, and/or billing and collection process guidelines.

Preferred knowledge of additional insurance payer's billing and collection practices.

Works with other Patient Financial Service Coordinator's to resolve accounts to completion. Completes appropriate follow-up and monitoring of accounts until resolution.

Preferred detailed knowledge of the Johns Hopkins Health System (JHHS) financial policies and procedures and/or understands other available insurance resources for patients.

Requires ability to understand, interpret, evaluate, and resolve basic insurance related issues and effectively analyze situations with billing and/or account receivable.

Work Schedule:

FT, Evening shift, 40 hrs/wk

Work Location:

Bethesda, MD

Patient Service Coordinator Key Qualifications:

Associate in Arts Degree in Accounting, Business Administration, or a related area of study or equivalent combination of education and work experience preferred. (Work experience can be substituted on a 2 to 1 basis.)

A minimum of 3 years of relevant work experience required and demonstrated knowledge of insurance reimbursement.

Certified Patient Account Technician (CPAT), preferred.

We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts - including while at lunch or on breaks, and whether they are on or off campus.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Johns Hopkins Health System and its affiliates are drug-free workplace employers.

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