Patient Care Coordinator

1 week ago

Bethesda, United States Axle Full time

(ID: 2024-5952)

**Axle** is seeking a **_Patient Care Coordinator _**to join our vibrant team at the National Institutes of Health (NIH) supporting the **National Institute of Allergy and Infectious Diseases (NIAID) located in Bethesda, MD.**

**Benefits We Offer**:

- 100% Medical, Dental & Vision Coverage for Employees
- Paid Time Off and Paid Holidays
- 401K match up to 5%
- Educational Benefits for Career Growth
- Employee Referral Bonus
- Flexible Spending Accounts:

- Healthcare (FSA)
- Parking Reimbursement Account (PRK)
- Dependent Care Assistant Program (DCAP)
- Transportation Reimbursement Account (TRN)

**Overall Position Summary and Objectives**
- The purpose of this position is to provide administrative support to research teams and participants enrolled in a National Institute of Allergy and Infectious Diseases protocol. The Patient Care Coordinator (PCC) will be responsible for all scheduling activities, including arranging appointments, travel, and entering remuneration into appropriate systems. The PCC will need to communicate effectively with participants and teams related to scheduled activities, follow-up, and the logistics of each appointment.

**Deliverables**:

- Meet with lab members to present updates - Ad-Hoc
- Work products and documents related to performing logístical and administrative duties that facilitate participant travel and appointments by commutating with participants, caregivers, family members, and staff while coordinating and planning simple and complex travel, lodging, and transportation arrangements; acting as a point of contact between physicians, nursing, NIH staff, contractors and other departments; and acting as a point of contact between staff, departments and participants/caregivers/family members. - Ad-Hoc
- Work products and documents related to collecting outside medical documentation, electronically scan and upload records (including patient ID and demographic data) into the electronic medical record as appropriate; communicating with various clinical administrative support offices/clinics/employees concerning the obtainment of outside patient records - Ad-Hoc
- Work products and documents related to adapting and maintaining filing systems to create and support an ongoing database of patient encounters and patient appointments; entering and updating clinic and/or physician appointment schedule availability into the central appointment calendar; and providing appointment and travel information to patients, including scheduled dates and times, appropriate documents to bring, clinic information, hospital maps, travel, and hotel information. - Ad-Hoc
- Work products and documents related to obtaining up-to-date patient records and other pertinent information prior to appointments or visits; and sending patient appointment reminders and travel details. - Ad-Hoc

**Work Details**:
- Coordinate patient schedules with testers, nurses, physicians, and clinical research coordinators. **1**-
- Develops training materials, job aids, and instructions for use by patient coordinators. **3**
- Coordinates the recruitment, scheduling, travel, and admission of research study participants.
- Coordinate the recruitment, scheduling, travel, and admission of research study participants with clinical staff.
- Work with staff to coordinate new research patient screening appointments, procedures, and imaging studies between protocol investigators and the outpatient clinic scheduling personnel.
- Assess unique participant needs prior to the visit and address needs with the clinical team (i.e. interpreting services, assistive devices, isolation etc.).
- Distributes recruitment materials.
- Distribute patient recruitment and communication materials.
- Acts as a liaison between participants, participant's relatives, and staff members and communicates participant's questions, complaints, problems, and concerns to appropriate staff members.
- Triage questions to appropriate personnel in the team as necessary.
- Maintain ongoing relationships with patients, families, caregivers, medical care providers, and various individuals on a continuous long-term basis.
- Explain policies and procedures to participants and refer them to the appropriate staff.
- Stay current on Clinical Center and Institute communications.
- Updates participant resources and educational materials related to their visit as needed based on these communications.
- Keep participants informed of Clinical Center and NIH campus changes affecting their visit. Collates, enters, and maintains data collected on participants.
- Collect outside medical documentation, electronically scan, and upload records into the electronic medical record.
- Review medical records to collect relevant clinical data.
- Maintain patient files, medical records, and patient family contacts; file medical record notes into patient charts daily.
- Create reports/spreadsheets for tracking and scheduling protocol patients.
- Obtain medical information

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