Current jobs related to Customer Success Manager - San Francisco - veza

  • Customer Success Manager

    1 week ago

    San Francisco, California, United States TBWA\Chiat\Day Full time

    {"title": "Customer Success Manager", "description": "Transforming Customer SuccessWe are seeking a highly motivated Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for delivering value to our customers across a diverse set of industries.Key Responsibilities:Establish trusted advisor...

  • Customer Success Manager

    4 days ago

    San Francisco, California, United States P. A.V. E. Full time

    About PavePave is a pioneering company that is revolutionizing the world of compensation. We believe that the current system is broken and we're committed to fixing it. Our mission is to provide a fair and transparent compensation platform that helps companies benchmark their compensation to industry leaders, analyze internal data, and communicate...

  • Customer Success Manager

    3 days ago

    San Francisco, California, United States Redpanda Data Full time

    Job DescriptionWe are seeking a highly skilled Customer Success Manager to join our team at Redpanda Data. As a key member of our customer-facing team, you will be responsible for ensuring the successful adoption and utilization of our streaming data platform by our customers.ResponsibilitiesAct as a direct liaison between Redpanda and the customer, ensuring...

  • Customer Success Manager

    3 days ago

    San Francisco, California, United States Carta Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Carta. As a Customer Success Manager, you will be responsible for driving successful outcomes for our customers, mitigating churn, and affecting expansion. You will work closely with our cross-functional teams to ensure seamless customer experiences and drive...

  • Customer Success Manager

    2 days ago

    San Francisco, California, United States Akia Services Full time

    {"title": "Customer Success Manager", "description": "Delight Our Customers and Drive SuccessAkia Services is a venture-backed startup founded by ex-Meta engineers. We are an AI-powered guest journey platform that solves challenges around having too much to do. By seamlessly integrating messaging and automation into existing workflows, Akia is the driving...

  • Customer Success Manager

    4 months ago

    San Francisco, United States Pathlight Full time

    About Pathlight Pathlight is the leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks deep within their customer conversations. Pathlight is the first company to fully harness the power of Large Language Models (LLMs) to review every customer conversation and uncover hidden insights...

  • Customer Success Manager

    3 days ago

    San Francisco, California, United States Carta Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Carta. As a Customer Success Manager, you will be responsible for driving successful outcomes for our customers, mitigating churn, and affecting expansion. You will work closely with our cross-functional teams to ensure seamless customer experiences and provide...

  • Customer Success Manager

    4 days ago

    San Francisco, California, United States Dovetail Full time

    About the RoleWe're seeking a highly skilled Customer Success Manager to join our team at Dovetail. As a key member of our customer operations team, you'll be responsible for managing relationships with our highest-value customers, driving growth, and ensuring customer satisfaction.Key ResponsibilitiesManage Enterprise customer relationships to drive growth...

  • Customer Success Manager

    7 days ago

    San Francisco, California, United States Carta Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Carta. As a key member of our Customer Success organization, you will be responsible for driving successful outcomes for our customers, ensuring their satisfaction and loyalty, and ultimately contributing to the growth and success of our business.Key...

  • Customer Success Manager

    2 weeks ago

    San Francisco, California, United States Pathlight Full time

    About PathlightPathlight is the leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks deep within their customer conversations. Our innovative technology harnesses the power of Large Language Models (LLMs) to review every customer conversation and uncover hidden insights with...

  • Customer Success Manager

    11 hours ago

    San Francisco, California, United States Notion, LLC Full time

    About UsWe're a software company on a mission to empower individuals, teams, and organizations to create tailored solutions to their unique challenges. Our goal is to make software toolmaking ubiquitous, and we're committed to achieving this through focus, design, and craft.We've been working towards this vision since 2016, and we've made significant...

  • Customer Success Manager

    2 days ago

    San Francisco, California, United States Chef Robotics Full time

    {"title": "Customer Success Manager", "description": "Drive Customer Success at Chef RoboticsChef Robotics is revolutionizing the food production industry with intelligent robots. As a Customer Success Manager, you will be the primary point of contact for our customers, ensuring their continued satisfaction with our product.You will work closely with our...

  • Customer Success Manager

    2 days ago

    San Francisco, California, United States SEARCH Group Partners, Inc. Full time

    Customer Success ManagerSEARCH Group Partners, a premier recruiting firm, is seeking a Customer Success Manager to join our team. This role will be based in either our Denver or San Francisco office and will be a 100% in-office position.This position will be responsible for interacting with customers at every stage, from onboarding to renewal, providing...

  • Customer Success Manager

    6 days ago

    San Francisco, United States Usepylon Full time

    At Pylon, we're building the future of B2B Post Sales. Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support across Slack Connect, Microsoft Teams, Email, In-App Chat, Slack Community—all in one place. A unique opportunity to work on standing up the customer success function at company...

  • Customer Success Manager

    4 days ago

    San Francisco, California, United States Dealpath Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Dealpath. As a key member of our Customer Success team, you will play a critical role in ensuring our customers achieve their business goals and maximize the value of our platform.Key ResponsibilitiesDevelop and execute customer success plans to drive...

  • Customer Success Manager

    7 days ago

    San Francisco, United States Otter.ai Full time

    This position is Hybrid (3 days a week in office) About The Role As a Customer Success Manager at Otter.ai, you will have the unique opportunity to help shape the future of our Customer Success team. Working closely with the Head of Customer Success, you will be instrumental in defining and implementing strategies for customer adoption, retention and...

  • Customer Success Manager

    4 days ago

    San Francisco, California, United States Integral Ad Science Full time

    Job Title: Customer Success ManagerWe're seeking a seasoned Customer Success Manager to lead our efforts in driving satisfaction, retention, and growth across our strategic partnerships.Key Responsibilities:Manage client relationships with key stakeholders to ensure seamless collaboration and mutual success.Develop and execute customized account plans to...

  • Customer Success Manager

    5 hours ago

    San Francisco, California, United States Chef Robotics Full time

    {"title": "Customer Success Manager", "description": "Drive Customer Growth and SatisfactionChef Robotics is revolutionizing the food production industry with intelligent robots. As a Customer Success Manager, you will be the primary point of contact for our customers, ensuring their continued satisfaction with our product.You will work closely with our...

  • Customer Success Manager

    2 days ago

    San Francisco, California, United States SimilarTech Ltd Full time

    Job Title: Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at SimilarTech Ltd. As a Customer Success Manager, you will be responsible for managing and developing long-term partnerships with our customers, increasing renewal rates, and reducing churn.Key Responsibilities:Manage and develop...

  • Customer Success Manager

    2 days ago

    San Francisco, United States Akia Full time

    Akia is a venture-backed startup founded by ex-Meta engineers. We are an AI-powered guest journey platform that solves challenges around having too much to do. By seamlessly integrating messaging and automation into existing workflows, Akia is the driving force behind relaxing vacations.As a Customer Success Manager, you’ll be in charge of delighting our...

Customer Success Manager

4 months ago

San Francisco, United States veza Full time

About the Opportunity

The Customer Success Manager is responsible for aligning the value of Veza's platform with our valued customers' business objectives and priorities, thereby driving higher business value and executive alignment between Veza and our end customers. You will be responsible for driving customer adoption and success by providing oversight, adoption recommendations, opportunities for greater service and risk management. You will perform routine health checks and assist with business value assessment to ensure our customers receive the most return on investment from Veza, leading to increased retention and expansion.

You will

You'll be the primary point of contact for our customers post implementation. Assume overall customer adoption responsibility and critical issue management role. You'll develop a trusted advisor relationship with our customer partners and executive sponsors to drive product adoption and ensure they are using the solution to achieve full business value. Partner with internal sales, product & engineering teams to align account activities with the customer's business case and strategy. You will prepare and educate customers on new features and releases. Monitor and identify adoption and utilization trends, provide recommendations based on risk and business needs. Conduct periodic customer health-checks. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product. Work with the sales team to properly sell and position Success Services.

You have

Education: Bachelor's Degree Required or Equivalent Experience. Experience: 6+ years of Customer Success experience in SaaS organization. 2+ years of application programming and system support experience is strongly preferred. Experience in consulting and implementation of IT systems preferably cloud service and/or identity management. Broad knowledge and experience in Identity and Access Management (IAM) and Security space General knowledge of cloud architecture as well as on-premise IT landscape. Knowledge of enterprise web technologies, security and state of the art infrastructures. Specialized training on support, SAML, security preferred. Deep understanding of Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information , Developing Standards, Help Desk, and Service Excellence methodologies and processes. Experience of SaaS vendors such as Box, Google Apps, NetSuite, Salesforce, ServiceNow and Workday preferred. Others: Agreeable and willing to be a hands-on contributor. Excellent communication skills, including issue tracking, triaging and crisis management. Available to travel up to 35%

Our Culture

We're driven to build a strong company culture and are looking for individuals with solid alignment with the following:

Stay Customer Obsessed Iterate, Adapt, and Innovate Demonstrate a will to win Lead with Humility Act with Integrity Founder's Mentality

What we Offer

Competitive salary and equity packages 401(k) retirement plan Pre-tax health care, dependent care, and commuter benefits (FSA) Flexible medical, dental, and vision benefits Parental leave Flexible Time Off Home Set up and Monthly Connectivity Stipend

At Veza, your base pay is one part of your total compensation package. For this position, the reasonably expected pay range can be discussed with your recruiter for the level at which this job has been scoped. Your base pay will depend on several factors, including your experience, qualifications, education, location, and skills. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for equity and a competitive benefits package.

Veza is proud to be an equal opportunity and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with applicable federal, state, and local laws. If a candidate with a disability requires an accommodation during the recruitment process, please email recruiting@veza.com

About Veza

Veza is the identity security company. Identity and security teams use Veza to secure identity access across SaaS apps, on-prem apps, data systems, and cloud infrastructure. Veza solves the blind spots of traditional identity tools with its unique ability to ingest and organize permissions metadata in the Veza Authorization Graph. Global enterprises like Blackstone, Wynn Resorts, and Expedia trust Veza to visualize access permissions, monitor permissions activity, automate access reviews, and remediate privilege violations. Founded in 2020, Veza is headquartered in Los Gatos, California, and is funded by Accel, Bain Capital, Ballistic Ventures, GV, Norwest Venture Partners, and True Ventures. Visit us at veza.com and follow us on LinkedIn, Twitter, and YouTube. #J-18808-Ljbffr