IT Service Desk Contractor
1 week ago
- The IT Helpdesk Support Contractor will provide technical assistance to end-users, ensuring smooth operation of computer systems and excellent customer service.
- This position involves both in-person and phone-based interactions.
Responsibilities:
1. First Point of Contact
- Serve as the initial point of contact for customers seeking technical assistance via phone, chat, or email.
- Respond promptly and professionally to inquiries.
2. Remote Troubleshooting
- Perform remote troubleshooting using best practice diagnostic techniques and relevant questions.
- Identify and diagnose technical issues efficiently.
3. Solution Determination
- nalyze the issue details provided by customers.
- Determine the best solution based on the problem description.
4. Problem-Solving
- Walk customers through the problem-solving process.
- Escalate unresolved issues to the appropriate support level.
5. Technical Information
- Provide accurate information about IT products and services.
- Maintain detailed records of events, problems, and resolutions.
6. Feedback and Improvements
- Gather feedback and suggestions from customers.
- Communicate relevant insights to the internal team.
Qualifications
- Proven experience as a helpdesk technician or in a similar customer support role.
- Tech-savvy with working knowledge of office automation products, databases, and remote control tools.
- Good understanding of computer systems, mobile devices, and other tech products.
- bility to diagnose and resolve basic technical issues.
- Excellent communication skills and a customer-oriented approach.
- Bachelor's degree in IT, Computer Science, or a relevant field.
Desired Skills
- Familiarity with ITIL workflow, interactive voice response systems, and quality monitoring.
- Proficiency in English, verbally and in writing.
- Cool-tempered and patient when dealing with challenging customers.
*//
Diversity, Equality, and Inclusivity - This means a deep commitment to each other equally, in an open, diversified team environment. We strive to be as diverse as the clients and employees we partner with. We embrace people of any race, ethnicity, national origin, religion, gender identity, and sexual orientation. LanceSoft is a certified Minority Business Enterprise (MBE).
//*
-
IT Help Desk Technician
4 days ago
Golden, United States ClientSolv Technologies Full timeJob DescriptionJob DescriptionCompany DescriptionClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. Job DescriptionWe are seeking an IT Help Desk Technician for a 6 month contract in Golden, CO. This role will work onsite/ in the office Monday-...
-
Help Desk Analyst
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Golden, United States Robert Half Full timeWe are seeking a knowledgeable and proactive Help Desk Support Specialist to join our team. The ideal candidate will be responsible for providing technical assistance and support to internal users in a timely and efficient manner. This role requires proficiency in Active Directory management, ticketing systems, and hardware support to ensure smooth operation...
-
Help Desk Analyst
Found in: Appcast US C2 - 2 weeks ago
Golden, United States Robert Half Full timeWe are seeking a knowledgeable and proactive Help Desk Support Specialist to join our team. The ideal candidate will be responsible for providing technical assistance and support to internal users in a timely and efficient manner. This role requires proficiency in Active Directory management, ticketing systems, and hardware support to ensure smooth operation...
-
Service Advisor
10 hours ago
Golden, United States AutoNation, Inc. Full timeWorking in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, youll be able to get out from behind the desk and play an active role in the service lane. AutoN Service Advisor, Service Technician, Operations Supervisor, Advisor, Customer Experience, Service Manager,...
-
Front Desk Coordinator
3 weeks ago
Golden, United States Hire With Ease Full timeJob DescriptionJob DescriptionAbout the Company:Red Rock Window Tint and Clear Bra stands as Golden's premier vehicle protection shop, nestled in the heart of Golden, Colorado. We pride ourselves on being an accommodating and welcoming establishment, placing the utmost priority on the satisfaction of both our personnel and customers alike. Regardless of...
-
Front Desk Coordinator
6 hours ago
Golden, United States Hire With Ease Full timeAbout the Company:Red Rock Window Tint and Clear Bra stands as Golden's premier vehicle protection shop, nestled in the heart of Golden, Colorado. We pride ourselves on being an accommodating and welcoming establishment, placing the utmost priority on the satisfaction of both our personnel and customers alike. Regardless of the make or model of the vehicle,...
-
Front Desk Agent
9 hours ago
Golden, United States Highgate Hotels Full timeCompensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...
-
Front Desk Agent
7 hours ago
Golden, United States Highgate Hotels Full timeHourlyHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of...
-
Front Office Manager
Found in: beBee S US - 1 week ago
Golden, United States Origin Hotel Red Rocks Full timeJob Description The Front Office Manager’s primary role is to ensure high quality service and leadership for the Front of House operations. This individual is responsible for oversight and leadership of the Front Desk team and providing support for all operations. The individual will be well versed in Front Office operations to assist the Agents with guest...
-
Front Office Manager
Found in: beBee jobs US - 2 weeks ago
Golden, United States Origin Hotel Red Rocks Full timeJob DescriptionThe Front Office Manager's primary role is to ensure high quality service and leadership for the Front of House operations. This individual is responsible for oversight and leadership of the Front Desk team and providing support for all operations. The individual will be well versed in Front Office operations to assist the Agents with guest...
-
Help Desk Support Specialist
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Golden, United States Software Technology Inc. Full timeProvides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate degree in a related area and at least 1 year or equivalent experience...
-
Help Desk Support Specialist
Found in: Appcast US C2 - 2 weeks ago
Golden, United States Software Technology Inc. Full timeProvides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate degree in a related area and at least 1 year or equivalent experience...
-
Communications Clerk
3 weeks ago
Golden, United States PAM Health Full timeJob DescriptionJob DescriptionCommunications Clerk PRNMonday - Friday 4pm - 8pmHourly Rate - $22The Communications Clerk provides multi-line phone coverage for the facility in conjunction with reception and clerical duties. Performs other related duties as assigned or requested. This is a non-exempt position.RESPONSIBILITIESReception and Clerical Support•...
-
Molecular Laboratory Scientist
Found in: Lensa US P 2 C2 - 2 weeks ago
Golden, United States MAKO Medical Full timeAbout the Opportunity The Molecular Laboratory Scientist (MLS) serves as a primary laboratory specialist to ensure the laboratory function as intended. This position is responsible for facets of quality control, quality results, and laboratory operations. This individual will assist with the development and growth of the laboratory and maintain fast...
-
Receptionist
Found in: Appcast Linkedin GBL C2 - 17 hours ago
Golden, United States KONG Company Full timeThe receptionist position responds to consumer comments, complaints, questions, and concerns by phone, Outlook emails and through our internal HubSpot ticketing system. In addition to being the front-line company position, this position also directs all incoming company-wide call traffic. This position is part of the Consumer Relations team.Essential...
-
Receptionist
Found in: Appcast US C2 - 5 hours ago
Golden, United States KONG Company Full timeThe receptionist position responds to consumer comments, complaints, questions, and concerns by phone, Outlook emails and through our internal HubSpot ticketing system. In addition to being the front-line company position, this position also directs all incoming company-wide call traffic. This position is part of the Consumer Relations team.Essential...
-
Project Manager
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Golden, United States Engtal Full timeProject Manager Golden (hybrid) $90k-$110k + Excellent BenefitsCome join a dynamic design services company specializing in the creation of cutting-edge, energy-efficient commercial buildings. We are committed to pushing the boundaries of sustainable architecture and engineering, with a focus on MEP, HVAC and building systems. Our projects are at the...
-
Project Manager
Found in: Appcast US C2 - 2 weeks ago
Golden, United States Engtal Full timeProject Manager Golden (hybrid) $90k-$110k + Excellent BenefitsCome join a dynamic design services company specializing in the creation of cutting-edge, energy-efficient commercial buildings. We are committed to pushing the boundaries of sustainable architecture and engineering, with a focus on MEP, HVAC and building systems. Our projects are at the...
-
Environmental Scientist
Found in: Talent US C2 - 1 week ago
Golden, United States ProSidian Consulting, LLC Full timeJob Description ProSidian Seeks a Environmental Scientist | Scientist (ESTS7) | Key Personnel | Subject Matter Expert - Exempt 541611 located: CONUS (CONUS Region) to provide Energy, Resources, And Industrials Sector related Environmental Services Solutions for Support Services Under The DOE-Wide National Environmental Policy Act (NEPA) BPA Services on...
-
Freelance Interpreter
3 weeks ago
Golden, United States Accent on Languages Full timeJob DescriptionJob DescriptionSalary: Language Nexus (Accent on Language's sister company) is a woman-owned language company serving local entities in Denver, Colorado. Being in the industry for more than 20 years, we offer world-class translation, interpreting/interpretation, localization, transcription, language assessment, and many other language...