Front Desk Associate 3pm-11pm

1 month ago


Lexington, United States Tru by Hilton University Medical Center Full time

Job Summary:

The Front Desk Associate at Tru by Hilton University Medical Center in Lexington, Kentucky is responsible for providing exceptional customer service to all hotel guests. This part-time, hourly position will require the individual to have a friendly and professional demeanor, as well as the ability to effectively handle guest requests and inquiries. The Front Desk Associate will report to the Front Desk Manager and will be responsible for ensuring a positive and memorable guest experience.

Compensation & Benefits:

This role is a part-time, hourly position with a compensation of $13.5 per hour, paid biweekly. The position also offers the following benefits:

- Employee room rate discounts at Hilton hotels
- Training and development opportunities
- Paid time off (PTO) after one year of service

Responsibilities:

- Provide excellent customer service to all guests by welcoming them with a friendly and professional attitude
- Check-in and check-out guests in a timely and efficient manner
- Respond to guest inquiries and requests in a timely and effective manner
- Process payments and maintain accurate records of all transactions
- Assist guests with any special requests, such as room changes or restaurant reservations
- Collaborate with other hotel departments to ensure a seamless guest experience
- Keep the front desk area clean, organized, and well-stocked with necessary supplies
- Handle guest complaints and escalate them to the Front Desk Manager as needed
- Follow all hotel policies and procedures to ensure the safety and security of all guests
- Attend all required training and development sessions to continuously improve performance

Requirements:

-Flexable 7am-3pm & 3pm-11pm
-21 years or older
- High school diploma or equivalent
- Prior customer service experience preferred
- Excellent communication and interpersonal skills
- Strong problem-solving skills
- Ability to work efficiently and multitask in a fast-paced environment
- Proficient in computer systems and able to quickly learn new software
- Flexible schedule, including weekends and possibly holidays
- Must be able to stand for extended periods of time and lift up to 25 pounds

EEOC statement:

Tru by Hilton University Medical Center is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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