Customer Service Representative Fulltime Torrance, CA $35k

3 weeks ago


Torrance, United States Topus Full time

Job Description

We are currently seeking a customer service oriented Japanese and English Bilingual candidate for a well established retail company. The group works with an e-commerce platform for various Japanese related products: Books, Manga, Anime, Media, and gifts. The ideal candidate will have customer support experience and great communication skills.

Position: Customer Service Representative

Industry: Retail

Location: Torrance, CA

Languages: Japanese and English a MUST

Pay: $40k - $55k (Depending on your experience)

Status: Full time + Excellent benefits

Duties

* Customer support: Respond to questions and inquiries from customers over the phone, email and web communication sites.

* Coordinate merchandise modifications: cancellations, exchanges, and returns for vouchers or credit.

* Handles complaints and escalations by explaining store policies with an appropriate solution.

* Place order and process subscriptions through phone, email and online channels.

* Process invoices and coordinate with logistics teams and various stores.

Qualifications

* Bachelors degree in related field strongly preferred

* Japanese and English language proficiency at the business level is a MUST

* Exceptional communication and networking skills is highly desired



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