Event Security | Part-Time | XL Center

2 months ago

Hartford, United States AEG Full time
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

Overview

This position is responsible for ensuring the safety of all guests at the XL Center and Pratt & Whitney Stadium.

This role will pay $25.07/hour

Benefits for PT roles: 401(k) savings plan and 401(k) matching. Also, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline

Responsibilities
  • Arrives for scheduled shift on-time, tucked shirt, neatly groomed, in a clean, pressed, well-maintained complete uniform
  • Verifies credentials to ensure control of access into restricted areas
  • Answers guest questions in a knowledgeable and helpful manner
  • Responds immediately and professionally to guest disturbances/incidents
  • Secures both ticketed areas and non-ticketed areas of the facility
  • Screens guests as they enter the facility in accordance with the established standards
  • Accurately and thoroughly completes all pertinent reports and documentation
  • Effectively diffuse potentially volatile situations
  • Works cooperatively with all staff and emergency professionals
  • Interacts in a polite and professional manner, and maintains a positive and helpful demeanor with everyone
  • Consistently and continually enforces facility policies & procedures related to prohibited items, disruptive behavior, etc.
  • Performs other duties as required to the satisfaction of Supervisors and Management
Qualifications
  • Valid CT Guard Card, required
  • Prior Customer Service Experience, preferred
  • Excellent communication skills required with thorough understanding of written and spoken English, required
  • Knowledge and skill in radio communication, preferred
  • Ability to stay focused and maintain a high level of awareness of all happenings in/around the assigned location
  • Ability to listen effectively, take and execute directions, as given
  • Ability to work a flexible schedule including days, nights, weekends, and holidays
  • Possession of, or ability to obtain, a current CPR and Crowd Management certificate, preferred
  • Ability to work at the arena in Hartford, CT and the stadium in East Hartford, CT
  • Ability to stand for at least 4-8 hours per shift
  • Ability to work independently and in a team environment
  • Ability to traverse a variety of terrain and floor surfaces including stairs, escalators, carpet, concrete
  • Ability to work in heights, in darkened area, around crowds, loud noises and flashing lights
  • Ability to remain calm and focused in fast-paced environment and stressful situations
  • Ability to work in adverse weather conditions, as needed

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