Customer Service
2 weeks ago
NY Victor - 300021
We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.
Job Description:
Glass America
Customer Service Rep / Office Support
Victor, NY
Pay Range: $18 - $21 per hour
- Compensation is commensurate with skill, education and experience.
What Glass America offers you:
Full-Time (30 or more hours per week) employees enjoy
- 80 hours of paid time off annually.
- 80 hours of paid parental leave.
- 6 paid holidays annually.
- Medical, Prescription Drug, Dental & Vision Insurance
- 401(k) Retirement Plan with company match.
- Employer Paid Short-Term Disability & Life Insurance.
- Additional Voluntary Life Insurance.
- Free prescription or non prescription safety glasses each year.
- Professionally handle customer interactions and general inquiries, both in person and over the phone.
- Have a sense of urgency when scheduling customer appointments.
- Maintain regular communication with Auto Glass Technicians in the field.
- Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.
- Follow our step by step process to provide quotes on our competitively priced installation and repair services.
- Take proactive actions to help your team meet shop production goals and budgetary objectives.
- When needed, pivot to provide additional assistance to the dispatch/parts team.
- Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails.
- Comfortable in a customer facing, front line role.
- Reliable and dependable hard worker with a positive demeanor.
- High aptitude for technology with strong typing and data entry skills.
- Process driven with the understanding of how to manage inventory levels.
- Ability to work some Saturdays and overtime as necessary.
- General knowledge of automobile functions and systems.
- Auto Parts and/or Dispatcher experience is highly desirable.
Glass America is an Equal Opportunity Employer.
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