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Service Manager

3 months ago

Andover, United States Chevy Chase Acura Full time

**WHO WE ARE:**

Chevy Chase Acura has been serving the District of Columbia area since 1939. We are the #1 new Acura dealer and the #1 certified pre-owned Acura dealer in Maryland. We are deeply rooted in the community through our involvement with numerous charities. Our dealership works as a team, and our team strives to be the best for our customers. We are always looking for bright, motivated, and energetic professionals to add to our world-class dealership.

**PURPOSE OF POSITION:**

The Service Manager is responsible for managing and maintaining the entire mechanical service operation. This person will manage the entire mechanical operations staff and take all necessary steps to ensure that the working environment is conducive to production, profitability and high customer satisfaction.

**WHAT WE OFFER:**

* Medical, vision, and dental insurance

* Short-term and long-term disability

* 401k with company match

* Time bank

* Employee auto leasing program

* Annual profit sharing bonus

* Paid training

* Centrally located, close to metro

**QUALIFICATIONS:**

* Complete knowledge of dealership mechanical department systems and operation

* Ability to communicate instructions to staff

* Ability to work with factory representatives

* Understanding of dealership financial statement

* High CSI history

**Personal characteristics**

* Demonstrates favorable public and employee contacts.

+ Works harmoniously with co-workers and supervisors.

+ Shows a professional approach towards customers, co-workers and the public at large.

+ Dresses appropriately for the position held to insure a professional image.

* Demonstrates adherence to company procedures.

+ Come to work on time and is dependable.

+ Is self-disciplined and works without constant supervision.

* Maintains a positive attitude about the job and company.

+ Shows a willingness to perform all duties of their position.

+ Shows a positive approach toward helping customers and co-workers.

+ Accepts supervision positively.

+ Adapts to changing conditions and shows a willingness to assist others when needed.

+ Demonstrates pride and professionalism towards company.

**Job Specific Qualifications**

* Ability to read and comprehend instructions and information.

* Must be computer literate

* Good communication skills

* Ability to understand technical description of needed parts

* Ability to work with customers and staff to solve problems

* Good listening skills

* Must have ability to organize and create working systems

* Must interact professionally with all dealership personnel.

**KEY RESPONSIBILITIES AND PERFORMANCE STANDARDS:**

* Ensure that department is staffed for hours of operation

* Strives to meet forecasts, goals and objectives.

* Hires, trains, motivates and monitors the performance of the service department team.

* Maintains reporting systems required by the dealership and the factory.

* Attends department head and fixed operation meetings.

* Understands, keeps abreast of and complies with federal, state and local regulations affecting servicer operations, such as hazardous waste disposal, OSHA Right-to-Know etc.

* Understands and complies with manufacturer warranty and policy procedures.

* Holds regularly scheduled department meetings.

* Establishes and maintains good working relationships with customers to encourage repeat and referral business.

* Fosters professional employee development and coordinates with department managers to determine need for advanced training.

* Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.

* Handles customer complaints immediately and follows up in a timely fashion to ensure satisfaction.

* Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims and communicates warranty information and clarifications to customers.

* Keeps abreast of new equipment and tools available.

* Maintains a safe working environment.

* General housekeeping of department. (orderliness/cleanliness)

* Ensure department is profitable

* Enforce company policies and procedures

* Monitor and control department expenses

**SECONDARY RESPONSIBILITIES:**

* Any other duties as assigned by supervisor.

This job description provides an overview of your specific job duties, but it is not possible to be all inclusive. You may be asked from time to time to perform functions not stated or not directly related to your job or department and will be expected to willingly cooperate.

This job description is a temporary management tool and is subject to change at any time.

**INCOME METHOD:**

Bi-Weekly salary plus commission

**WORK SCHEDULE (DAYS-HOURS)**

TBD

**Apply for Service Manager**

First name Last name Email address Phone number I would like to receive updates about my application via SMS Address City State/Province Zip/Postal Code Yes No Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. Please add your cover letter (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your cover letter 10MB limit; .pdf, .doc, and .docx file types are accepted. Signature and Verification

I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.

Full Name Date: 10/1/2021