IT Support Specialist
3 weeks ago
Job Description
Job Description
St. Charles Nissan Hyundai is seeking a full-time IT Support Specialist to work with our managed IT support company as an onsite (IN PERSON) support specialist. You will be responsible for providing onsite technical support for IT systems (computers, printers, tablets, phones, etc.) including Level 1 troubleshooting and support as well as coordinating Level 2 support with 3rd party IT specialists.
What We Offer:
Paid holidays and vacations
Paid birthday off
Advancement Opportunity
Vision and Dental Insurance
401K
Life Insurance
Long-term/short-term disability
Professional and respectful work environment
Weekly Pay
Responsibilities:
Handling customer technical support cases through phone and email submission
Updating the company website with tech tips and brief documents
Password reset
Ability to troubleshoot IT problems
Patient demeanor and a willingness to help others in need with their IT needs
New user asset setup (computer, software profiles, printer access, tablets, phones etc.)
Office365 administration (including passwords, 2FA, user administration, profiles etc.)
Auto dealer-specific application support including CDK, VIN CRM, Dealer.Com, and other applications related to the business of selling and servicing cars (no prior experience needed with these applications but certification is required within first 6 months of hire)
Improving existing programs by evaluating objectives and specifications, reviewing proposed changes, and making recommendations
Maintaining system functionality by testing computer components
Asset control, including tagging and management
Maintain client confidence by keeping their information confidential
Preparing reference material for users by drafting operation instructions
Qualifications:
Willing to submit to a pre-employment background check and drug screen
Must have the ability to lift 40 lbs. (printers) and crawl under desks/closets for cable hooks and wiring
If not certified, must pass standard IT support training from Microsoft and automotive-specific applications upon the first day of work
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