Customer Service Specialist, Online Invoicing
13 hours ago
Purpose: The Customer Service Online Invoicing Specialist uses set company guidelines and procedures to enter customer invoices online and resolve invoice entry issues while maintaining strong customer relationships.
Essential Duties:
- Maintain strong customer and internal relationships by:
- Having a positive and helpful attitude
- Having strong follow up and quick response time
- Being able to clearly communicate Company policy and procedure
- Enter customer invoices into a variety of online platforms
- Identify issues delaying online entry and work toward resolution
- Update notes in CCMS when invoices have been entered online and with any issue that is preventing invoices to be entered
- Responsible for reviewing the monthly problem account summary & provide written explanation for top 5-10 to manager
- Onboard customers into new or existing platforms to include updating CCMS & BillTrust
- Maintain or create complete written procedures with screenshots for new platforms
- Timely answer inquiries from branches, customers and credit/collections regarding invoices to be entered online
- Maintain Online Invoicing Master List and individual invoice file
- Invoice printing/mailing/sorting
- Other duties assigned by management
Core Competencies
- Adheres to established schedules and deadlines
- Ability to effectively interact with management, other members of department and customers
- Strong problem-solving skills
- Excellent time management skills and the ability to balance new online entries and follow-up.
- Excellent written and verbal communication abilities
- Present a positive image of Heritage-Crystal Clean to fellow employees, external contacts, the general public
- 1-3+ years work experience required
- High school diploma or its equivalent
- Proficient in CCMS, Outlook and Excel
Work Environment: While performing essential duties of this position an individual regularly works indoors and may be required to sit for long periods. Individual will be required to regularly talk, hear, see, and often reach with hands, stand, walk, use a computer keyboard, mouse, telephone, and other office equipment. Noise level of the environment is generally quiet. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
Crystal Clean LLC is an Equal Opportunity Employer. Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve.
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