Bilingual Customer Service Representative

3 weeks ago

Holland, United States Consumers Credit Union Full time
Description

Bilingual Customer Service Representative

The Consumers Credit Union team is looking to hire a passionate Bilingual Customer Service Representative to join our team. As a Customer Service Representative, you will provide exceptional in-person service to enhance member relationships and exceed member expectations.

Our ideal candidate is bilingual, has a great attitude, strong attention to detail and can effectively cross-sell products and services to our members to meet their financial needs. This role needs to have the ability to make decisions.

As an employee of Consumers Credit Union, you are genuine and passionate. You are purposeful and like to be the solution, but more importantly, you are a servant leader.

What you will do:
  • Provide excellent member service.
  • Respond to member communications and inquiries in a timely matter, using such opportunities to provide outstanding service and grow credit union products and services.
  • Proficient in diffusing difficult member situations and resolving member concerns.
  • Open new accounts for members, including IRA accounts. Process IRA transactions; demonstrate online banking and Bill Pay to members; handle debit cards and payroll; direct deposit and disbursements requests.
  • Originate loan applications, make recommendations for approval or denial, and obtains applicable loan documents for successful loan closings. Fully documents loan applications prior to submitting for loan approval (notes, ratios, assets, liabilities, employment, etc.).
  • Grow relationships through follow-up, including timely action and documentation in the Customer Relationship Management system.
  • Possess a working knowledge of business services, accounts, and transactions. Able to establish new business account relationships and perform account maintenance.
  • Process member transactions such as deposits, withdrawals, loan payments, cash checks, credit card and line of credit advances.
  • Consistently establish and build relationships with members to grow overall membership base.
  • Use empathy and build rapport on each interaction.
  • Actively listen to determine member needs.
  • Educate members on products and services.
  • Provide support (Online Banking, Text Banking, Bill Pay, etc.) to members, including demonstrations.
  • Refer new Business Account relationships and perform account maintenance.
  • Recognize and act upon referral opportunities to achieve individual sales goals.
  • Process daily teller area operations including money orders, ATMs, night depository, and performing select overrides.
  • Sustain teller balancing standards and accuracy.
  • Demonstrate knowledge of all Consumers products and services.
  • Uphold member confidentiality.
  • Follow security guidelines.
What you'll bring to the table:
  • Bilingual
  • High school graduate or equivalent.
  • Professional appearance, builds rapports with members, and enjoys working with people.
  • Excellent written and verbal communication skills.
  • Cash handling and basic math skills.
  • Knowledge of current technology. Able to easily navigate multiple software environments.

What you didn't know about the team:

At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie.

Perks:

Consumers offers outstanding health, dental, and vision plans and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical. A 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following one year of employment. Plus generous paid time off, paid gym memberships, in-house training, wellness programs, life coaches, tuition reimbursement, and more. And don't forget, loan discounts.

We are committed to Equal Employment Opportunity.

We are a proud Veteran & Military Friendly Employer.

  • Bilingual Customer Service Representative

    3 weeks ago

    Holland, United States Consumers Credit Union Full time

    DescriptionBilingual Customer Service Representative The Consumers Credit Union team is looking to hire a passionate Bilingual Customer Service Representative to join our team. As a Customer Service Representative, you will provide exceptional in-person service to enhance member relationships and exceed member expectations. Our ideal candidate is bilingual,...

  • Bilingual Customer Service Representative

    3 weeks ago

    Holland, United States Consumers Credit Union Full time

    DescriptionBilingual Customer Service Representative The Consumers Credit Union team is looking to hire a passionate Bilingual Customer Service Representative to join our team. As a Customer Service Representative, you will provide exceptional in-person service to enhance member relationships and exceed member expectations. Our ideal candidate is bilingual,...

  • Customer Service Representative,

    3 weeks ago

    Holland, United States Snyder Recycled Auto and Truck Parts Full time

    Job Description Summary: Snyder's Recycled Auto and Truck Parts is seeking a Bilingual Customer Service Representative. Key Responsibilities: - Team Support and Collaboration: - Assist in the daily operations of the customer service team. - Support Sales, Delivery and Production Departments. - Coordinate shifts to maintain adequate service coverage. -...

  • Bilingual Customer Service Representative

    1 week ago

    South Holland, United States Martin Produce, Inc Full time

    POSITION TITLE: Customer Service Representative RESPONSIBILITY: This position works alongside sales department to act as a liaison, take orders, provide service information, answer questions, and resolve any problems that customer accounts might face with accuracy and efficiency, targeting customer high satisfaction DEPARTMENT: Sales Department REPORTS...

  • Customer Service Representative

    4 weeks ago

    New Holland, United States Zimmerman Roofing Full time

    Do you enjoy talking with people and providing excellent customer service? Are you looking for a career with an established company? Do you want to work for a company that cares about its people just as much as its customers? Join Our Team! We are a full service, residential roofing, windows, door, and siding company servicing Lancaster, Berks, Chester,...

  • Customer Service Representative

    1 month ago

    New Holland, United States Zimmerman Roofing, LLC Full time

    Job DescriptionJob DescriptionDo you enjoy talking with people and providing excellent customer service? Are you looking for a career with an established company? Do you want to work for a company that cares about its people just as much as its customers?Join Our Team!We are a full service, residential roofing, windows, door, and siding company servicing...

  • Customer Service Representative

    3 weeks ago

    New Holland, United States Zimmerman Roofing, LLC Full time

    Job DescriptionJob DescriptionDo you enjoy talking with people and providing excellent customer service? Are you looking for a career with an established company? Do you want to work for a company that cares about its people just as much as its customers?Join Our Team!We are a full service, residential roofing, windows, door, and siding company servicing...

  • Customer Service Representative

    6 days ago

    Holland, United States Indiana Packers Corporation Full time

    **Quincy Street Inc** **Customer Service Representative**: **Job Description**: The Customer Service Rep is to help support our customer base in a growing and dynamic market, by continuously meeting the needs of our customers, providing expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio...

  • Customer Service Representative

    4 weeks ago

    Holland, United States The Stow Company Full time

    ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO01245 Showing 1 location **Job Details** **Description** **About The Stow Company** Headquartered in Holland, Michigan and established over 35 years ago, The Stow Company manufactures a complete range of closet and home organization solutions. The...

  • Customer Service Representative

    3 weeks ago

    Holland, United States The Stow Company Full time

    ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO01245 Showing 1 location **Job Details** **Description** **About The Stow Company** Headquartered in Holland, Michigan and established over 35 years ago, The Stow Company manufactures a complete range of closet and home organization solutions. The...

  • Customer Service Representative

    4 weeks ago

    Holland, United States Carelinc Full time

    **Description** **Who We Are**: CareLinc Medical Equipment is an industry leading supplier of medical equipment in the region. We have 700+ employees spread over 5 states, and our growth is not slowing down! Through years of growth and development, CareLinc has added vital services and dedicated support teams to help our customers to the best of our...

  • Customer Service Representative

    5 days ago

    Holland, United States ProMach Full time

    Build Your Career as a Customer Service Representative in a Growing Company At ProMach, we’re looking for people who want to shine. You’ll have opportunities to take your career in the direction you desire. You can be creative. Strategic. Persuasive. Influential. A mechanical marvel. A customer service authority. Meticulous. A closer. A futurist. ...

  • Customer Service Representative

    4 weeks ago

    Holland, United States Pro Mach Full time

    ** Customer Service Representative** **Job Category****:** Service **Requisition Number****:** CUSTO04640 Showing 1 location **Job Details** **Description** Fogg is a world leader in the design and manufacture of gravity, rotary filling, rinsing, capping and enclosure systems for free-flowing liquids. Fogg will engineer your system specifically to meet your...

  • Customer Service Representative

    3 weeks ago

    Holland, United States Pro Mach Full time

    ** Customer Service Representative** **Job Category****:** Service **Requisition Number****:** CUSTO04640 Showing 1 location **Job Details** **Description** Fogg is a world leader in the design and manufacture of gravity, rotary filling, rinsing, capping and enclosure systems for free-flowing liquids. Fogg will engineer your system specifically to meet your...

  • Customer Service Representative

    4 weeks ago

    Holland, United States Indiana Packers Full time

    Quincy Street IncCustomer Service Representative: Job Description The Customer Service Rep is to help support our customer base in a growing and dynamic market, by continuously meeting the needs of our customers, providing expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers....

  • Customer Service Representative

    4 weeks ago

    Holland, United States Indiana Packers Corporation Full time

    Job DescriptionJob DescriptionQuincy Street IncCustomer Service Representative:Job DescriptionThe Customer Service Rep is to help support our customer base in a growing and dynamic market, by continuously meeting the needs of our customers, providing expert answers to questions about products, pricing, and availability while presenting the value of our...

  • Customer Service Representative

    6 days ago

    Holland, Michigan, United States Indiana Packers Corporation Full time

    Job DescriptionJob DescriptionQuincy Street IncCustomer Service Representative:Job DescriptionThe Customer Service Rep is to help support our customer base in a growing and dynamic market, by continuously meeting the needs of our customers, providing expert answers to questions about products, pricing, and availability while presenting the value of our...

  • Customer Service Representative

    3 weeks ago

    Holland, United States Indiana Packers Corporation Full time

    Job DescriptionJob DescriptionQuincy Street IncCustomer Service Representative:Job DescriptionThe Customer Service Rep is to help support our customer base in a growing and dynamic market, by continuously meeting the needs of our customers, providing expert answers to questions about products, pricing, and availability while presenting the value of our...

  • Customer Service Representative

    2 weeks ago

    Holland, United States Indiana Packers Full time

    Quincy Street IncCustomer Service Representative: Job Description The Customer Service Rep is to help support our customer base in a growing and dynamic market, by continuously meeting the needs of our customers, providing expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers....

  • Customer Service Representative

    4 weeks ago

    South Holland, United States Falcon Papers and plastics Full time

    We are looking for Customer Service Representatives who are eager to learn the supply chain/ logistics business and deliver unparalleled customer service for a strong organization that is in a tremendous growth mode. Logistics Customer Service Rep will earn $16-$18/hour. depending on experience. Full time job on 1st shift. Logistics Customer Service...