Customer Service Account Manager

4 months ago

Lafayette Hill, United States Multi-Color Corporation MCC Full time
Description Build your Career with an Industry Leader As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference.

The Customer Service Team delivers MCC Label's World Class Service model by providing clear, concise, and timely information regarding our customers' purchase orders and shipments. This requires obtaining and utilizing an in-depth knowledge of our customers and the products that we produce for them. This will be achieved by demonstrating analytical thinking, comprehending the use of Fort Dearborn's business systems and exceptional communication skills.

Why work at MCC:

  • Compensation: Up to $70k annually
  • Generous benefits package including medical, dental, vision, disability, life insurance and 401(k)
  • Paid Holidays: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus 2 floating Holidays

Responsibilities:

  • Provide World-Class Customer Service
    • Takes personal responsibility for their customers by providing accurate and timely information regarding purchase orders received.
    • Manages the process of customer purchase orders from order entry through shipment by consistent and accurate communication with internal and external customers.
    • Investigates the customer's issues and seeks information about the underlying needs of the customer beyond those initially expressed.
    • Effectively communicates and takes swift action to consistently exceed customer expectations to insure accessibility to information and assistance in resolution of issues.
    • Committed to expanding their knowledge of Fort Dearborn Company's products, services, and solutions.
  • Work collaboratively within the plant
    • Works co-operatively within diverse departments, groups and across the plant to achieve the plant goals. Demonstrates the ability to be a "good team player" by assisting other people within the plant when needed.
    • Exhibits understanding and appreciation of opposing perspectives on issues and adapts an approach as the situation changes.
  • Demonstrate World Class Customer Service by satisfactorily performing the following Key Performance Indicators.
    • Accuracy of orders and releases entered
    • Volume of orders and releases entered
    • Timeliness of orders and releases entered

Qualifications:

  • A four-year college degree: or two to four years related experience and/or training; or equivalent combination of education and experience
  • Knowledge of Business Operating Systems; Internet software, Microsoft Word and Excel.
Diversity & Inclusion: MCC fosters an inclusive culture that respects and embraces our teammates' diverse backgrounds and experiences, so that everyone can achieve their full potential here. We aspire for our company to truly reflect the diversity of our customers and the markets we serve. We are committed to equal opportunity for everyone, regardless of peoples' gender identity/expression, age, language, sexual orientation, ability, race, socioeconomic status, national origin or other characteristics.

  • Customer Service Account Manager

    4 weeks ago

    Lafayette Hill, United States Multi-Color Corporation Full time

    Build your Career with an Industry Leader As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you...

  • Administrative Customer Service Representative

    1 month ago

    Rock Hill, South Carolina, United States Terminix Service, Inc. Full time

    Job Title: Administrative Customer Care SpecialistWe are seeking a highly skilled and customer-focused Administrative Customer Care Specialist to join our team at Terminix Service, Inc. in Rock Hill, SC.About the RoleAs an Administrative Customer Care Specialist, you will be responsible for providing exceptional customer service to our clients, handling...

  • Account Manager

    3 days ago

    Lafayette, Louisiana, United States Caris Life Sciences Full time

    Job SummaryThe Account Manager will be responsible for driving growth at existing accounts, nurturing and fostering deep customer intimacy, and positioning Caris as the sole source for all relevant tumor profiling. This role requires a minimum of 3+ years of sales experience in the pharmaceutical, medical device, or diagnostic industry with demonstrated...

  • Account Manager

    3 weeks ago

    Lafayette, Louisiana, United States Crescent Crown Distributing, L.L.C. Full time

    Job SummaryCrescent Crown Distributing, L.L.C. is seeking a highly motivated and experienced Account Manager to join our team. As an Account Manager, you will be responsible for sales and service of our full portfolio of beverage products and account management of retail customers in assigned territory by direct contact.Key ResponsibilitiesExecute sales...

  • Regional Account Manager

    4 weeks ago

    Lafayette, Louisiana, United States Medline Full time

    Job SummaryMedline's Post-Acute Care Division is seeking a highly motivated and results-driven Regional Account Manager to join our team. As a key member of our sales team, you will be responsible for managing relationships with existing corporate accounts within a regional territory spanning across 2-3 states.ResponsibilitiesManage a book of business for...

  • Account Manager

    2 weeks ago

    Lafayette, Louisiana, United States DISH Full time

    Job Title: Account ExecutiveAt DISH, we're reimagining the future of connectivity. Our Retail Wireless team is seeking an experienced Account Executive to manage performance in a designated territory, including Beaumont, TX, and parts of Louisiana. In this role, you'll work with retail store owners to optimize business operations, ensure compliance, and...

  • Account Manager

    2 weeks ago

    Lafayette, Louisiana, United States Caris Life Sciences Full time

    Job SummaryThe Account Manager is a critical role within Caris Life Sciences, responsible for driving growth and development across assigned territories. This position requires a strong understanding of the pharmaceutical and diagnostic industries, as well as excellent communication and relationship-building skills.Key ResponsibilitiesDevelop and execute...

  • Customer Service Representative

    3 days ago

    Lafayette, Louisiana, United States M&T Bank Full time

    Job SummaryAs a Customer Service Representative at M&T Bank, you will be responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. You will exemplify empathy, customer centricity, flexibility, and adaptability, digital fluency, entrepreneurial spirit, and critical thinking in support of the...

  • Accounting Manager

    4 weeks ago

    Lafayette, Louisiana, United States Core Clinical Management LLC Full time

    {"h1": "Accounting Manager Job Description", "p": "At Core Clinical Management LLC, we are seeking an experienced Accounting Manager to join our team. The successful candidate will be responsible for overseeing the daily operations of the accounting department, ensuring accuracy in financial reporting, and supporting strategic financial planning. Key...

  • Customer Service Representative

    5 months ago

    Lafayette, United States Nanshanusa Full time

    >> Customer Service Representative Customer Service Representative Summary Title:Customer Service RepresentativeID:2022-2Location:Lafayette, INDepartment:Customer Service Description **Overview** The Customer Service Representative is responsible for providing exceptional customer service to our OEM and distributor clients. Position also serves as a liaison...

  • Customer Service Liaison

    1 month ago

    Lafayette, Indiana, United States Nanshanusa Full time

    >> Customer Service Representative Customer Service Representative Summary Title:Customer Service RepresentativeID:2022-2Location:Lafayette, INDepartment:Customer Service Description **Overview** The Customer Service Representative is responsible for delivering exceptional customer experiences to our OEM and distributor clients. This role serves as a...

  • Account Manager

    4 days ago

    Lafayette, Indiana, United States Horizon Realty Advisors Full time

    Job Type: Full-timeDescription:Horizon Realty Advisors is seeking a highly skilled Account Manager to join our team. As an Account Manager, you will be responsible for managing all leasing, marketing, and collection efforts for our properties.Key Responsibilities:Support the efficient operation of the propertyCollect and post rent, exceeding budgeted...

  • Field Services Account Manager

    4 weeks ago

    Mint Hill, North Carolina, United States HEPACO Full time

    Job Title: Field Services Account ManagerHepaco, a Clean Harbors company, is seeking a highly skilled Field Services Account Manager to join our Environmental Sales team. As a key member of our team, you will be responsible for driving business growth and developing strong relationships with existing and new customers within an assigned territory.Key...

  • Account Manager

    3 days ago

    Lafayette, Louisiana, United States DISH Full time

    Job Title: Account ExecutiveCompany Overview:DISH, an EchoStar company, has been at the forefront of connectivity innovation for over 40 years. Our business encompasses satellite television service, live-streaming, on-demand programming, smart home installation services, mobile plans, and products. We are currently building America's First Smart...

  • Commercial Lines Account Manager

    4 months ago

    Lafayette, United States Liggio Insurance Agency Full time

    Company DescriptionLiggio Insurance Agency is an insurance agency located in Lafayette, Louisiana. We specialize in providing Personal and Commercial Lines Coverage to our clients. With a strong emphasis on customer service and personalized solutions, we strive to meet the unique needs of each client. Established in 1984 for 40 years we have provided...

  • Commercial Lines Account Manager

    4 months ago

    Lafayette, United States Liggio Insurance Agency Full time

    Company DescriptionLiggio Insurance Agency is an insurance agency located in Lafayette, Louisiana. We specialize in providing Personal and Commercial Lines Coverage to our clients. With a strong emphasis on customer service and personalized solutions, we strive to meet the unique needs of each client. Established in 1984 for 40 years we have provided...

  • Customer Service Representative

    2 months ago

    Lafayette, Louisiana, United States Planet Fitness Full time

    Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.Key ResponsibilitiesMember Engagement Greet members, prospective members, and guests, providing exceptional customer service.Front Desk...

  • Account Manager

    2 weeks ago

    Lafayette, Louisiana, United States Hilti Corporation Full time

    About the RoleWe are seeking a highly motivated and results-driven Account Manager to join our team. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our customers, identifying new business opportunities, and driving sales growth.Key ResponsibilitiesDevelop and execute sales strategies to...

  • Customer Service Representative

    2 weeks ago

    Lafayette, United States Acadian Total Security Full time

    Acadian Total Security, a division of Acadian Companies, is searching for a detail-oriented Customer Service Representative in our Mobile Monitoring Department to provide technical, statistical, and analytical support to the management staff and sales team. Responsibilities: Assist sales team with contract generation for new customers and for add-on...

  • Account Sales Manager

    2 weeks ago

    Lafayette, Louisiana, United States Grainger Full time

    Job Title: Account Sales ManagerWe are seeking a highly skilled Account Sales Manager to join our team at Grainger. As a leading industrial distributor, we serve over 4.5 million customers worldwide with innovative technology and deep customer relationships.Job Summary:The Account Sales Manager will be responsible for maximizing revenue for designated...