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Customer Service Representative

2 months ago

Anaheim, United States Spherion Full time

We are looking for a dedicated and detail-oriented Customer Service Representative to join a dynamic team. The ideal candidate will have a excellent background in customer service and administrative tasks, capable of managing multiple responsibilities in a fast-paced environment. This role involves being the main point of contact for our customers, handling inquiries, processing orders, and ensuring that our clients have a seamless experience from order placement to product delivery. We value initiative, attention to detail, and a commitment to delivering exceptional customer service.

Responsibilities:
Serve as the primary contact for customer inquiries, providing information on inventory, pricing, shipping, product details, and more.
Efficiently manage customer orders received via phone, fax, and email, ensuring accuracy and clarity before processing.
Enter orders accurately into our computer system and coordinate with the warehouse to prepare and ship orders.
Confirm shipment details with the warehouse, finalize paperwork, and prepare orders for billing after dispatch.
Foster excellent relationships with customers, ensuring they have a positive experience and feel valued in every interaction.
Support sales representatives by responding to various requests and providing necessary information.

Working hours: 9:00 AM - 5:00 PM

Skills:
Previous experience in customer service within a similar industry.
Experience with order processing and familiarity with warehouse shipping procedures.

Education:
High School

Experience:
1-4 years

Qualifications:
Excellent verbal and written communication skills, with a friendly and professional demeanor in both phone and in-person interactions.
Proven ability to make sound decisions in high-pressure situations, such as meeting tight shipping deadlines and handling multiple customer inquiries simultaneously.
Excellent organizational skills, with a keen eye for detail in data entry, document generation, and deadline management.
Proficiency in Microsoft Word and Excel.
Solid math skills, including the ability to calculate percentages, discounts, and shipping rates.
Reliable, fast learner with a proactive and positive attitude.
Ability to work well both independently and as part of a team.

APPLY NOW

Spherion has helped thousands of people just like you find work happiness Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Qualified applicants in the unincorporated areas of Los Angeles County with criminal histories will be considered for employment in accordance with the Los Angeles County's Fair Chance Ordinance for Employers.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

key responsibilities

Serve as the primary contact for customer inquiries, providing information on inventory, pricing, shipping, product details, and more.Efficiently manage customer orders received via phone, fax, and email, ensuring accuracy and clarity before processing.Enter orders accurately into our computer system and coordinate with the warehouse to prepare and ship orders.Confirm shipment details with the warehouse, finalize paperwork, and prepare orders for billing after dispatch.Foster excellent relationships with customers, ensuring they have a positive experience and feel valued in every interaction.Support sales representatives by responding to various requests and providing necessary information.

experience

1-4 years

skills

Previous experience in customer service within a similar industry.Experience with order processing and familiarity with warehouse shipping procedures.

qualifications

Excellent verbal and written communication skills, with a friendly and professional demeanor in both phone and in-person interactions.Proven ability to make sound decisions in high-pressure situations, such as meeting tight shipping deadlines and handling multiple customer inquiries simultaneously.Excellent organizational skills, with a keen eye for detail in data entry, document generation, and deadline management.Proficiency in Microsoft Word and Excel.Solid math skills, including the ability to calculate percentages, discounts, and shipping rates.Reliable, fast learner with a proactive and positive attitude.Ability to work well both independently and as part of a team.

education

High School