Order Entry Clerk

4 weeks ago


Long Beach, United States Aston Carter Full time

Job Title: Customer Service Representative

Job Description

Summary: Receive, investigate, and respond to all customer inquiries regarding shipments, products, and complaints. Input phone/fax orders and relative data into the computer by performing the following duties:

- Talk with customers by phone concerning orders, returns, shipments, and products.

- Receive and enter phone and fax orders.

- Call customers when necessary to advise on shipment delays and/or information necessary to process orders.

- Initiate tracers with carriers.

- Make changes to or cancel orders/backorders.

- Initiate orders for replacements for correcting errors (shortages, wrong item shipped, etc.).

- Initiate file maintenance for corrections to the computers customer file.

- Fill out forms, determine changes for service requested.

- Solicit sales of new or additional services.

- Handle discontented customers in a professional manner.

- Obtain customer feedback information.

Essential Duties and Responsibilities include the above. Other duties may be assigned to meet business needs.

Hard Skills

+ Order entry

+ Data input

+ File maintenance

+ Tracer initiation with carriers

Soft Skills

+ Customer communication

+ Problem-solving

+ Professional handling of discontented customers

Job Type

This is a Contract-to-Hire position with a duration of 6 Month(s).

Work Site

This is a fully on-site position in Compton, California.

Work Environment

Office/warehouse

Pay:

$18/hr

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.



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