Current jobs related to Sr. Technical Support Engineer, SaaS - Plano - Palo Alto Networks

  • Sr. Technical Support Engineer

    2 weeks ago

    Plano, Texas, United States Palo Alto Networks Full time

    About the RoleWe are seeking a highly skilled Sr. Technical Support Engineer to join our team at Palo Alto Networks. As a key member of our technical support team, you will play a critical role in providing exceptional support to our customers and partners.Key ResponsibilitiesProvide technical support to customers and partners via phone, email, and...

  • Sr. Technical Support Engineer, VM-Series

    1 week ago

    Plano, Texas, United States Palo Alto Networks Inc. Full time

    Protecting the Digital Way of LifePalo Alto Networks is a cybersecurity leader that empowers organizations to prevent cyber breaches and ensure the digital way of life. We are seeking a skilled Sr. Technical Support Engineer, VM-Series to join our team.Key Responsibilities:Provide technical support to customers and partnersConfigure, troubleshoot, and...

  • Senior Technical Support Engineer

    6 days ago

    Plano, Texas, United States Palo Alto Networks Full time

    Job SummaryWe are seeking a highly skilled Sr. Technical Support Engineer to join our team at Palo Alto Networks. As a key member of our technical support team, you will be responsible for providing exceptional support to our customers, ensuring their environments are secure and running smoothly.About the RoleAs a Sr. Technical Support Engineer, you will...

  • Technical Support Specialist

    2 weeks ago

    Plano, Texas, United States Ursus Inc Full time

    Job Summary:As a Technical Support Specialist at Ursus Inc, you will be responsible for providing exceptional technical support to our Fortune 500 customers. Your expertise will be the go-to resource for resolving complex technical issues and ensuring customer success with our platform.Key Responsibilities:Provide timely and professional technical support to...

  • Senior Technical Support Engineer

    3 weeks ago

    Plano, Texas, United States Palo Alto Networks Full time

    About the RoleWe are seeking a highly skilled Sr. Technical Support Engineer to join our team at Palo Alto Networks. As a key member of our technical support team, you will be responsible for providing advanced-level technical assistance to our top-tier customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their...

  • Technical Support Engineer

    4 weeks ago

    Plano, Texas, United States Palo Alto Networks Full time

    Job DescriptionPalo Alto Networks is seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical support to customers and partners, troubleshooting and resolving complex technical issues, and collaborating with cross-functional teams to deliver exceptional customer...

  • Sr. Technical Support Engineer, Prisma Access

    6 days ago

    Plano, Texas, United States Palo Alto Networks Full time

    About the RoleWe are seeking a highly skilled and experienced Technical Support Engineer to join our team at Palo Alto Networks. As a Technical Support Engineer, you will be responsible for providing post-sales technical support to our valued customers, addressing their complex concerns and providing in-depth evaluations of various factors.Key...

  • Senior Technical Support Engineer

    3 weeks ago

    Plano, Texas, United States Palo Alto Networks Full time

    About the RoleWe are seeking a highly skilled Sr. Technical Support Engineer to join our team at Palo Alto Networks. As a key member of our technical support team, you will play a critical role in ensuring the success of our customers by providing top-notch technical support and expertise.Key ResponsibilitiesProvide technical support to customers and...

  • Senior Technical Support Engineer

    1 month ago

    Plano, Texas, United States Palo Alto Networks Unit 42 Full time

    About the RoleWe are seeking a highly skilled Sr. Technical Support Engineer to join our team at Palo Alto Networks Unit 42. As a key member of our technical support team, you will play a critical role in ensuring the success of our customers by providing top-notch support and expertise in cloud security and virtualization.Key ResponsibilitiesProvide...

  • Sr. Manager, Technical Partnerships

    5 days ago

    Plano, United States Palo Alto Networks Full time

    Our MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...

  • Technical Project Engineer

    1 month ago

    Plano, United States Acro Service Corp Full time

    Description:The individual will have the opportunity to grow their zero-emission product development and program management capability and contribute to high visibility and impact product launches.The primary responsibility of this role is to support project development activities for new areas of business where we are looking to introduce our fuel cell...

  • Technical Support Engineer

    2 weeks ago

    Plano, Texas, United States Palo Alto Networks Full time

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Palo Alto Networks. As a Technical Support Engineer, you will be responsible for providing technical support to our customers and partners, ensuring their environments are secure and running smoothly.Key ResponsibilitiesProvide technical support to customers and...

  • Technical Support Engineer

    4 weeks ago

    Plano, Texas, United States Palo Alto Networks Full time

    Job DescriptionAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Palo Alto Networks. As a Technical Support Engineer, you will be responsible for providing technical support to our customers and partners, ensuring that they receive the best possible service and support.Key ResponsibilitiesProvide technical support...

  • Technical Support Director

    4 weeks ago

    Plano, Texas, United States Ursus Inc Full time

    Technical Support ManagerUrsus Inc is seeking a highly skilled Technical Support Manager to lead our customer support team and ensure exceptional service delivery.Key Responsibilities:Lead and manage a team of customer support professionals, fostering a culture of excellence and continuous improvement.Act as the primary point of contact for escalated...

  • Technical Support Engineer, Automation

    1 month ago

    Plano, Texas, United States Palo Alto Networks Full time

    Job DescriptionPalo Alto Networks is seeking a highly motivated and customer-focused Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical support to our customers and partners, ensuring that they receive the best possible service and experience.Key Responsibilities:Provide technical...

  • Technical Support Engineer

    4 weeks ago

    Plano, Texas, United States Palo Alto Networks Full time

    Job DescriptionPalo Alto Networks is seeking a highly motivated and customer-focused Technical Support Engineer to join our global Cortex XSOAR support team. As a key member of our team, you will play a vital role in shaping the future of security operations through our cutting-edge Cortex XSOAR platform.Key Responsibilities:Provide exceptional technical...

  • Technical Project Analyst/Engineer

    4 weeks ago

    Plano, United States AVA Consulting Full time

    AVA Consulting is seeking a Technical Project Analyst/EngineerLocation: Plano, TX (Hybrid) U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.Company Background: Our client, a major employer in the area, is looking for a Technical Project Analyst/Engineer to be part of its team in its North...

  • Technical Support Engineer

    2 weeks ago

    Plano, Texas, United States Palo Alto Networks Full time

    About the RoleAt Palo Alto Networks, we're committed to protecting the digital way of life. As a Technical Support Engineer, you'll play a critical role in ensuring our customers' success by providing top-notch support for our products. Key Responsibilities• Provide technical support to customers and partners, addressing complex post-sales concerns and...

  • Technical Assistance Service Specialist

    4 weeks ago

    Plano, Texas, United States Advantage Technical Full time

    Technical Assistance Service EngineerAdvantage Technical is seeking a skilled Technical Assistance Service Engineer to join our team. As a Technical Assistance Service Engineer, you will be responsible for providing technical support to dealership technicians, answering inbound calls, and escalating cases to Tier II personnel and product...

  • Sr. Technical Support Engineer, Prisma Cloud Compute, Cybersecurity Expert

    2 weeks ago

    Plano, Texas, United States Palo Alto Networks Full time

    About the RoleWe are seeking a highly skilled and experienced Technical Support Engineer to join our team at Palo Alto Networks. As a Technical Support Engineer, you will be responsible for providing technical support and assistance to our customers, ensuring their Prisma Cloud environments are secure and running smoothly.Key ResponsibilitiesProvide...

Sr. Technical Support Engineer, SaaS

2 months ago

Plano, United States Palo Alto Networks Full time
Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with personalization and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office with some flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate on the industry's best cybersecurity solutions together

Job Description

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact
  • Provide Technical Support to customers and partners
  • Provide configurations, troubleshooting and best practices to customers
  • Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
  • Provide fault isolation and root cause analysis for technical issues
  • Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
  • Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
  • Provide on-call support 24x7 on an as-needed basis
Qualifications

Your Experience
  • Willing to work flexible and varying shift times including weekends and evenings
  • Excellent written and verbal communication skills
  • Ability to work well in a diverse team environment
  • Experience with DLP, Data Patterns and data governance
  • Experience with Linux and Unix systems
  • Required experience with Cloud Security
  • Required experience with AWS, Azure, and/or GCP
  • Knowledge of CASB service is a big plus


Additional Information

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.

You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $94,200/yr to $152,450/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Is role eligible for Immigration Sponsorship?: Yes