Sr. Technical Support Engineer, Prisma Cloud Compute, Cybersecurity Expert

4 weeks ago


Plano, Texas, United States Palo Alto Networks Full time
About the Role

We are seeking a highly skilled and experienced Technical Support Engineer to join our team at Palo Alto Networks. As a Technical Support Engineer, you will be responsible for providing technical support and assistance to our customers, ensuring their Prisma Cloud environments are secure and running smoothly.

Key Responsibilities
  • Provide technical support and assistance to customers via phone, email, and chat
  • Troubleshoot and resolve technical issues related to Prisma Cloud
  • Collaborate with cross-functional teams to identify and resolve technical issues
  • Develop and maintain technical documentation and knowledge base articles
  • Participate in regular training and development to stay up-to-date with the latest Prisma Cloud technologies
Requirements
  • Expertise in Kubernetes, Docker, and cloud platforms (AWS, GCP, Azure)
  • Strong proficiency in Linux operating systems and CI/CD tools (Jenkins, Ansible)
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Familiarity with container security tools (Twistlock) and knowledge of SIEM, vulnerability management tools, and firewalls
What We Offer

As a Technical Support Engineer at Palo Alto Networks, you will have the opportunity to work with a talented team of cybersecurity professionals, develop your skills and expertise, and make a meaningful contribution to our mission of protecting the digital way of life.

We offer a competitive salary, benefits package, and opportunities for professional growth and development. If you are a motivated and experienced Technical Support Engineer looking for a new challenge, we encourage you to apply for this exciting opportunity.



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