Sr. Technical Support Engineer, Prisma Cloud Compute, Cybersecurity Expert
4 weeks ago
We are seeking a highly skilled and experienced Technical Support Engineer to join our team at Palo Alto Networks. As a Technical Support Engineer, you will be responsible for providing technical support and assistance to our customers, ensuring their Prisma Cloud environments are secure and running smoothly.
Key Responsibilities- Provide technical support and assistance to customers via phone, email, and chat
- Troubleshoot and resolve technical issues related to Prisma Cloud
- Collaborate with cross-functional teams to identify and resolve technical issues
- Develop and maintain technical documentation and knowledge base articles
- Participate in regular training and development to stay up-to-date with the latest Prisma Cloud technologies
- Expertise in Kubernetes, Docker, and cloud platforms (AWS, GCP, Azure)
- Strong proficiency in Linux operating systems and CI/CD tools (Jenkins, Ansible)
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Familiarity with container security tools (Twistlock) and knowledge of SIEM, vulnerability management tools, and firewalls
As a Technical Support Engineer at Palo Alto Networks, you will have the opportunity to work with a talented team of cybersecurity professionals, develop your skills and expertise, and make a meaningful contribution to our mission of protecting the digital way of life.
We offer a competitive salary, benefits package, and opportunities for professional growth and development. If you are a motivated and experienced Technical Support Engineer looking for a new challenge, we encourage you to apply for this exciting opportunity.
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