Call Center Representative Lead

2 days ago


Canton, United States SENTA Partners Full time
Description

The Call Center Representative is an active role which includes support in the areas of customer service and patient communications. This individual is primarily responsible for scheduling patients with clinic physicians. The Call Center Representative works under direct supervision to create a favorable impression with customers and ensures that a high level of quality customer service is delivered.

Major Duties and Responsibilities:
  • Schedule patient appointments as soon as possible
  • If insurance is to be utilized, ensure that appointments are scheduled with physicians participating on plan.
  • Answer assigned telephone lines in a timely manner and route calls to the proper destination.
  • Advise patient of clinic policy and financial obligation.
  • Obtain insurance information (request copy of card) and referral when appropriate.
  • Obtain and enter into the computer complete patient demographic information.
  • Inform patients of our clinic policy in reference to payment and insurance.
  • Verify insurance and obtain referral when required.
  • Input demographic information into computer for all new patients (to include any pertinent information such as insurance, referral, etc.)
  • Verify demographic information on return patients not seen within last 3 months and correct in computer system.
  • Contact insurance companies and verify eligibility and benefits.
  • Other duties as assigned.
Requirements
  • High school diploma or general education degree (GED) required.
  • Knowledge of standard clinic practices, policies and procedures.
  • Medical reception experience preferred but not required.
  • Read, write and comprehend simple instructions, short correspondence, and memos.
  • Effectively present information to customers, clients and peers.
  • Strong interpersonal skills.
  • Possess strong organizational skills and the ability to multi-task. Must be a team player.
  • Working knowledge of MS Office and Electronic Medical Records


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