Customer Service Specialist
5 days ago
We are seeking an enthusiastic individual to provide exceptional customer service for inbound calls regarding products, services and inquiries at Prosperity Bank. This role is ideal for those who can guide customers on how to use our products and services, while providing technical troubleshooting and building sustainable relationships through positive and open communications.
Responsibilities:- Provide thorough, friendly, and effective customer service to all customers in a timely and accurate manner.
- Resolve problems through active listening, empathy, and clarifying the customer's needs; determining the cause of the problem, explaining the best solution, submitting correction or adjustment and following up to ensure resolution, when applicable.
- Maintain comprehensive working knowledge of all systems.
- Update customer information during and after each call.
- Meet personal/customer service team call handling goals.
- Notify immediate supervisors of all problems or unusual matters.
- Follow communication procedures, guidelines, and policies.
We estimate that the salary for this position will be around $40,000 - $60,000 per year, depending on experience.
This role requires a high school diploma or GED, 1 year minimum experience preferred of strong customer service skills and active listening in Call Center and/or Banking, advanced computer skills and proficiency using multiple screens, ability to effectively read, write, and verbally communicate with customers and co-workers, maintain a professional attitude and appearance, ability to multi-task, prioritize, and manage time effectively, and detail oriented.
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