Guest Services Specialist | Patient Experience

2 months ago

Gainesville, United States University of Florida Health Full time

**Guest Services Specialist | Patient Experience**

**UF Health Shands Hospital - Gainesville**

Department: Patient Experience The Guest Service Specialist (GSS), under the direction of the Patient Experience Department, functions as a liaison between patients, families, visitors and staff to facilitate the highest level of patient satisfaction. The GSS creates a positive impression through high-quality engagement, assistance, proactive rounding and customer service recovery. Orients and supports patients/families regarding hospital environment, amenities and resources. This position is responsible for providing guests with patient and UF Health information, wayfinding, securing transportation and knowledge of local lodging and amenities. The GSS supports the lost and found process, provides valet vouchers and ensures a safe and clean environment. Proactively facilitates communication and problem resolution between unit staff, other departments and the patient/family.

** Job Opening Summary**

** Job Opening Qualifications**

**Minimum Education and Experience Requirements:**

* AA degree preferred or 3 years of customer service experience in health care or related service industry.

+ Experience must include supervision or leading the work of others.

* Must demonstrate excellent verbal and communication skills and the ability to use a computer.

* Must be results-oriented, able to teach and train others, and possess excellent problem-solving skills.

* Must successfully pass an FBI Level 2 screening for this position.

**Minimum Pay Rate -** Hourly: $13.55

**Midpoint Pay Rate -** Hourly: $16.18

We invite you to join our team Our work and passion for excellence are intended to have an impact beyond the communities in which we serve. You may apply for a maximum of 10 positions at any given time. For general application process topics please review our . For technical assistance please contact Human Resources at .

UF Health Shands Hospital is committed to diversity as a competitive advantage in attracting top talent from across the nation and around the world. We believe in sharing knowledge, learning from one another, valuing different opinions, and celebrating the things that make each one of us unique in our own right. UF Health Shands Hospital is an equal opportunity employer and drug-free workplace. Equal Opportunity Employer M/F/D/V

**Why Work With UF Health**

Benefits to fit your life. As you would expect from an organization this size, our core benefits include medical insurance and prescription drug plans, short-term and long-term disability, life insurance, generous paid time off, 10 paid holidays per year and an employee assistance plan. Voluntary benefits include tuition reimbursement, dependent care and health care reimbursement accounts, dental insurance, vision plan and more. Retirement benefits include a 403(b) plan.

UF Health Shands is recognized as Floridas premier hospital system, thanks to our commitment to quality clinical care that yields outstanding outcomes and continually earns us national recognition. It is our privilege to offer distinguished, patient-centered care and build upon our role as the states premier provider of medical expertise and specialties.

UF Health ranks 53rd on the 2021 Forbes list of Floridas 100 best workplaces and ranks 31st on their list of best workplaces in the nation for women. UF Health Shands Hospital was included in Indeeds list of the 2019 Top-Rated Workplaces for hospitals, which recognizes the 25 Best Hospitals in the U.S. We are number 20.

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