Credit Collections Manager

3 weeks ago

Benton, United States Nixon Power Services Full time

We are seeking an experienced and motivated Credit & Collections Manager to join our team. The Credit & Collections Manager will play a critical role in managing the company's credit and collections activities, ensuring timely payments from customers while minimizing credit risk and maintaining positive relationships with clients. The ideal candidate will have a strong background in credit management, collections, and customer service, with excellent communication and leadership skills.

Responsibilities:

  1. Credit Management: Develop and implement credit policies, procedures, and guidelines to assess creditworthiness, establish credit limits, and manage credit risk effectively.
  2. Customer Credit Evaluation: Evaluate new and existing customers' creditworthiness based on financial statements, credit reports, payment history, and other relevant information, making recommendations for credit approval or denial.
  3. Credit Terms Negotiation: Negotiate credit terms, payment plans, and agreements with customers, balancing the company's financial interests with customer satisfaction and retention objectives.
  4. Collections Management: Oversee the collections process, including monitoring accounts receivable aging reports, identifying delinquent accounts, and initiating collections actions to recover outstanding balances.
  5. Customer Communication: Communicate proactively with customers regarding payment terms, overdue balances, and payment arrangements, providing courteous and professional assistance to resolve issues and maintain positive relationships.
  6. Dispute Resolution: Investigate and resolve billing discrepancies, disputes, and payment issues promptly and effectively, working closely with internal teams and customers to address concerns and prevent recurrence.
  7. Credit Risk Mitigation: Implement strategies to mitigate credit risk, including establishing reserves, monitoring credit exposure, and implementing credit insurance or other risk management tools as needed.
  8. Reporting and Analysis: Prepare and analyze financial reports, credit metrics, and collections performance indicators, providing insights and recommendations to senior management for decision-making purposes.
  9. Team Leadership: Lead and motivate a team of credit and collections professionals, providing guidance, training, and support to ensure departmental goals and objectives are met.

Qualifications:

  1. Bachelor's Degree in Finance, Accounting, Business Administration, or related field.
  2. Experience: 5+ years of progressive experience in credit management, collections, or related roles, preferably in the industrial machinery or manufacturing industry.
  3. Credit Management Skills: Strong knowledge of credit management principles, practices, and regulations, with experience in evaluating credit risk and establishing credit policies.
  4. Collections Experience: Proven track record of success in collections management, including experience with collections strategies, techniques, and systems.
  5. Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and senior management.
  6. Analytical Skills: Strong analytical and problem-solving skills, with the ability to analyze financial data, interpret trends, and make data-driven decisions.
  7. Negotiation Skills: Demonstrated negotiation skills, with the ability to negotiate credit terms, payment plans, and settlements with customers.
  8. Leadership Abilities: Effective leadership and team management skills, with the ability to motivate, coach, and develop a high-performing team.
  9. Customer Focus: Customer-centric mindset with a commitment to providing exceptional service and building positive relationships with customers.
  10. Proficiency in MS Office: Proficient in Microsoft Excel, Word, and PowerPoint, with experience in financial modeling, data analysis, and reporting.

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