Associate Technical Support Analyst

3 weeks ago

Ontario, United States Diverse Lynx Full time

JD:
Primary Responsibilities:
This position will serve as the call center's first point of contact for providers seeking technical assistance over the phone or email. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Provide effective communication to the customers. Direct unresolved issues to the next level of support. Log and record issues and resolutions. Follow-up and update customers with status and information.

  • Remotely Diagnose, Troubleshoot and Resolve a wide variety and range of hardware and software related problems with operating systems, applications (including vendor software packages), and network configuration.
  • Prioritize and manage heavy workload in a dynamic and diverse environment. Work with minimal direction but remain focused on critical Service Level Agreement and priority items.
  • Coordinate new users access needs and security changes. This will include coordination with internal IT leadership to establish system access and communicate back to user with relevant user ID and password information.
  • Adapt to new technologies, process new information and help customers through technological changes. Improves and implements procedures as needed and/or assigned.
  • Assure necessary security of all IT assets. This will include physical security of equipment, data, and software, as well as assuring appropriate backup of data and programs.
  • Ensure that all assets are properly tracked and documented for management audit and legal purposes.
  • Consistently works to develop and maintain positive and professional relationships with all internal and external customers.
  • Supports the vision and values of Optum and abides by all policies and procedures.
  • Min 30-40 calls per day.
  • Must be able to learn complicated applications to provide customers instruction and help to navigate.
Requirements:
  • Advanced knowledge of Microsoft Office products, Windows Operating System, backup software applications, Cisco Hardware and Software, Microsoft SharePoint technologies and Client hardware platforms along with other related technical skills.
  • Advanced knowledge of EMR Systems, Epic, AllScripts, and other medical applications and patient workflow.
  • In-depth knowledge of PC hardware and peripherals
  • In-depth knowledge of the Windows Operating Systems, VPN's
  • Possess the ability to perform advanced technical installation, upgrade and troubleshooting on desktops, laptops or servers
  • Understanding of Claims and Authorization processes is a plus.
  • Strong understanding of IT Communications and other protocols relevant to trouble shooting client host connections
  • Experience in Active Directory, Exchange, Cisco Finesse and Citrix
  • Ability to communicate effectively, both orally and in writing.
  • Ability to analyze and create solutions based upon data available.
  • Ability to use time and resources effectively and efficiently to complete work and special projects as assigned.
  • Have strong deductive skills in analyzing problematic systems and developing stop-gap or permanent solutions.
  • Able to prioritize Call Coverage and Ticket Ques in a high-pressure environment.
  • Experience MF +
  • Experience ServiceNow required
  • Experience with Citrix required
  • Possess any of the following certifications; A+, Microsoft MCP or MCSE, Comptia Network+ or a Cisco CCNA.
  • Candidate must be able to demonstrate a firm understanding of how to troubleshoot hardware, software, and networking issues.
  • Candidate must have a firm understanding of basic networking principles.
  • Candidate must have very strong written and verbal communication skills.
Minimum Requirements:
  • Working on or possess an Associate's Degree OR High School Diploma/GED + minimum of 3 years of full-time work experience in Information Technology, or related field.
  • 3+ years of experience with providing IT ServiceDesk Technical Support via Phone
  • 3+ years of experience installing software applications and performing hardware upgrades on desktop computers within a business environment as well as server infrastructure.
  • 3+ years of experience installing and supporting networked devices such as printers and scanners.
  • Candidate must be able to demonstrate a firm understanding of how to troubleshoot hardware, software, and networking issues.
  • Candidate must have a firm understanding of basic networking principles.
  • Candidate must have very strong written and verbal communication skills.
  • Candidate must be willing and able to travel off-site to provide IT Support.
(within a 50-mile radius)

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

  • Bilingual English/french Technical Support Analyst

    5 days ago

    Ontario, United States Fullsteam Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innovation and...

  • Business Systems Support Analyst

    1 week ago

    Ontario, United States Okuma Fishing Tackle USA Full time

    We are seeking a highly skilled and motivated Business Systems Support Analyst to join our team. As an Business Systems Support Analyst, you will play a crucial role in analyzing, designing, implementing, and maintaining information systems that meet the technological needs of the organization. You will work closely with various stakeholders to understand...

  • Ehr Associate Application Analyst

    5 days ago

    Ontario, United States Prime Healthcare Management Inc Full time

    Overview: Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 45 hospitals and has more than 300 outpatient locations in 14 states providing more than 2.6 million patient visits annually. It is one of the nation’s leading health systems with nearly 50,000 employees and physicians. Fourteen of...

  • Technical Support/ Customer Service Associate

    2 weeks ago

    Ontario, United States Renogy Full time

    **Job Summary:** The Technical Support S pecialist is a key role that provides outstanding service to our customers. The position sets no limit and builds better communication with customers. We are looking for a self-driven individual who is open to learning, and glad to solve problems for customers. **Duties/Responsibilities:** * Perform customer service...

  • IT Technical Support Associate

    3 weeks ago

    Ontario, United States West Coast Business Equipment Full time

    Overview Furthermore, technical support representatives will engage directly with customers and create comprehensive written documentation, necessitating outstanding communication skills, both written and verbal. As a rapidly expanding company dedicated to providing solutions for the hospitality industry, we require individuals who excel in problem-solving...

  • Associate Technical Support Analyst Tier-1 IT helpdesk Onsite day 1

    1 month ago

    Ontario, United States Diverse Lynx Full time

    This position will serve as the call center's first point of contact for providers seeking technical assistance over the phone or email. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Provide effective communication to the customers. Direct unresolved issues to the next level of support. Log and record issues and...

  • Associate Technical Support Analyst Tier-1 IT helpdesk Onsite day 1

    2 weeks ago

    Ontario, United States Diverse Lynx Full time

    This position will serve as the call center's first point of contact for providers seeking technical assistance over the phone or email. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Provide effective communication to the customers. Direct unresolved issues to the next level of support. Log and record issues and...

  • Technical Support Specialist

    3 weeks ago

    Ontario, United States Renogy Full time

    **Job Summary:** The Technical Support S pecialist is a key role that provides outstanding service to our customers. The position sets no limit and builds better communication with customers. We are looking for a self-driven individual who is open to learning, and glad to solve problems for customers. **Duties/Responsibilities:** * Perform customer service...

  • Technical Support Specialist

    1 week ago

    Ontario, United States Oceania International Full time

    Job DescriptionJob DescriptionCompany Overview and Job Description Summary: Oceania International is a fast growing e-commerce company. We are looking for a self-driven and ambitious Tech Support to join our team!At Oceania International, our success depends on our people, productivity, and procedures. We are looking for a candidate with supportive force...

  • Technical Support Specialist

    5 days ago

    Ontario, United States Siena AI Full time

    **About us**: At Siena we are revolutionizing the customer service industry with the world's first autonomous AI customer service agents. We are a remote-first startup that's passionate about enabling machines to engage in delightful and empathic conversations. Siena is the first of its kind, designed to work out-of-the-box to interact with customers across...

  • Data Analyst

    2 months ago

    Ontario, United States Solarland USA Corporation Full time

    Looking for a passionate certified Data Analyst. The successful candidate will turn data into information information into insight and insight into business decisions.Data analyst responsibilities include Conducting full lifecycle analysis to include requirements activities and design. Data analysts will develop analysis and reporting capabilities....

  • Data Analyst

    2 months ago

    Ontario, California, United States Solarland USA Corporation Full time

    Looking for a passionate certified Data Analyst. The successful candidate will turn data into information information into insight and insight into business decisions.Data analyst responsibilities include Conducting full lifecycle analysis to include requirements activities and design. Data analysts will develop analysis and reporting capabilities. They will...

  • Help Desk Analyst

    1 month ago

    Ontario, United States Insight Global Full time

    Title: Helpdesk Analyst II Company: SHI International Corp Location: Ontario, CA 91764Workplace: 5 days ONSITE Employment: 6 month contract to Hire (will be a permanent employee after 6 months)Interviews: 1 round interviewPay: $22-$30/HRThe Helpdesk Analyst (II) will perform first level technical support and service restoration for daily operations in a...

  • Help Desk Analyst

    1 month ago

    Ontario, United States Insight Global Full time

    Title: Helpdesk Analyst II Company: SHI International Corp Location: Ontario, CA 91764Workplace: 5 days ONSITE Employment: 6 month contract to Hire (will be a permanent employee after 6 months)Interviews: 1 round interviewPay: $22-$30/HRThe Helpdesk Analyst (II) will perform first level technical support and service restoration for daily operations in a...

  • Helpdesk Analyst II

    1 month ago

    Ontario, United States Ajinomoto Windsor, Inc. Full time

    Position Summary The Helpdesk Analyst (II) will perform first level technical support and service restoration for daily operations in a complex, distributed computing environment. The position will need to handle onsite and remote end-user support of a wide variety of systems and applications with a focus on monitoring the helpdesk queue and providing...

  • Helpdesk Analyst II

    2 weeks ago

    Ontario, United States Ajinomoto Windsor, Inc. Full time

    Position Summary The Helpdesk Analyst (II) will perform first level technical support and service restoration for daily operations in a complex, distributed computing environment. The position will need to handle onsite and remote end-user support of a wide variety of systems and applications with a focus on monitoring the helpdesk queue and providing...

  • Helpdesk Analyst II

    3 weeks ago

    Ontario, United States Ajinomoto Windsor, Inc. Full time

    Position Summary: The Helpdesk Analyst (II) will perform first level technical support and service restoration for daily operations in a complex, distributed computing environment. The position will need to handle onsite and remote end-user support of a wide variety of systems and applications with a focus on monitoring the helpdesk queue and providing...

  • Sales Support Associate

    2 weeks ago

    Ontario, United States Renogy Full time

    **SALES SUPPORT ASSOCIATE**: Renogy aims to become a global leader of independent clean energy solution. We are seeking and empowering talents to build a team of world-class product innovation and development by fully leveraging clean energy ecosystem to better engage with customers to drive clean energy love and product innovation. From small power banks to...

  • Associate Manager, Tech Services

    5 days ago

    Ontario, United States Saddle Creek Logistics Services Full time

    **Who is Saddle Creek?** Saddle Creek is a family owned and professionally managed supply chain solutions provider. For the past 55 years our dedicated associates have built Saddle Creek into a nationwide leader in the industry by treating each other with respect, fostering a supportive work environment, and delivering excellence in service to our clients....

  • Senior Financial Analyst

    2 months ago

    Ontario, United States Kenvue Full time

    Job Description Senior Financial Analyst- Kenvue is currently recruiting for Senior Financial Analyst. This position reports into Finance Manager Consumer Health and is based at Markham Ontario . Join us in shaping our future--and yours. What Will You Do The Senior Financial Analyst is responsible for providing outstanding business partnering, financial...