Infrastructure Support Consultant

4 weeks ago


Boston, United States Bridge Technologies and Solutions Full time

The ADMS Infrastructure Support Consultant will supply IT support services for critical applications and systems that drives the customer's operations. The role is responsible for supporting tool, application and monitoring infrastructure for the customer's critical operations.

Note: This role is a hybrid of onsite/remote work with an expectation to be at customer site occasionally 3-4 days a week.

Roles and Responsibilities:Participate in projects while meeting critical deadlinesSelf-motivated individualEnsure that configuration and change management processes are documented accuratelyRespond to all major incidentsCreate new server and system environments as needed, including designing, completing system installation, documenting, and enforcing system standardsOptimize system performance by monitoring, troubleshooting issues, and scheduling upgrades to maintain a secure and reliable environmentSecure mission critical systems by establishing policies, enforcing policies and monitoring accessImplement changes to stage, test, development, and production to allow applications and services to access devicesEnsure device logging is active and forwarding properly to the appropriate repositoryInteract with internal and external stakeholders to resolve issues by troubleshooting and utilizing creative problem-solving skillsAbility to work both independently as well as in a team environmentLocal travel is required, as needed, to support the customer's environmentsParticipate in an on-call rotation and providing after-hours support when requiredJob Qualifications:

RHEL knowledgeVMWare knowledgeWindows 10 and Windows Server 2016/2019 knowledgeBaseline tools experience (for example: Tripwire Enterprise, Tanium)Logging tools experience (for example Snare, Tripwire Log center)Vulnerability toolsets experience (for example: FireEye, Nessus, Tripwire IP360)Operating System and Application vulnerability patching tool experience (for example: WSUS, IBM Big Fix)System backup tool experience (for example: Net Vault)Multi factor tool experience (for example: RSA)Eight plus years of experience in supporting Linux and Windows operation systems, Networking systems, Telecommunications, Telemetry, Satellite or Optel NetworksBachelor of Science degree in Electrical Engineering, Electrical Engineering Technology, Computer Science or other technical discipline from an accredited school preferred but not requiredKnowledge in Networking systems, telecommunications, telemetry and Optel networks, Supervisory Control and Data Acquisition (SCADA) systems, tele-protection, and operational telephonyGood understanding of networking technologies (CCNP/CCNA level), dynamic routing (EIGRP/BGP/OSPF), Cisco L2/L3 switches, Checkpoint Firewalls, Cisco Routers, Cisco FirePower IDS/IPS, Cisco Client, DMVPN, Zscaler, Network Encryption and VPN technologies.Excellent communication, teamwork, customer service and listening skills

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