Customer Care Specialist
1 week ago
Education:
Verifiable Bachelors Degree required Will consider High School Diploma/GED plus years of experience in lieu of Bachelors Degree.Experience:
2+ years of customer service or call center experience.Skills Required:
Ability to demonstrate empathy, putting people first and inspiring trust with our colleagues Ability to make sound, constructive business decisions, mitigating risk and adverse exposure to the Company while upholding what is right for the business and the colleagues we serve Highly organized and able to prioritize, time manage effectively Excellent oral and written communication skillsCustomer Care Specialist Responsibilities:
Serves as first point of contact for our leaders and colleagues by a centralized phone system, up to 100% of time. Review and assess inquiries to effectively resolve issues/concerns. Effectively leverage resources to achieve first contact resolution and provide proactive support to colleagues. Respond to colleague inquiries, escalating to the appropriate team for further review and consultation when necessary. Respond to general inquiries related to workforce reduction, escalating concerns where appropriate.Preferred Qualifications:
Prior mentoring and consulting experience Solid real time problem solving and decision-making skillsPosition Summary:
As a Workforce Reduction Support Consultant on the Operations Team, you will serve as the primary point of contact for our colleagues, offering expert guidance to colleagues impacted by workforce reduction. You will be expected to respond to a significant volume of calls. Your responsibilities will include timely and effective resolution of colleague concern, to the extent possible. Additionally, you will provide cross-functional support to other departments as required.- Only those lawfully authorized to work in the designated country associated with the position will be considered.
- Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.
Benefits:
For information and details on employment benefits offered with this position, please visit
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations website
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise,
please contact our HR Department .Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
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