Application Support Engineer

2 weeks ago


New York, United States COFORGE Marketing Full time

Role: Windows/Linux Application support Location: Oaks, PA Experience Required: 9+ years Key Skills: Application support, Windows/Linux, Dynatrace, Disaster Recovery, ITIL. Mode of Hire: Full Time

We at Coforge are seeking

Windows/Linux Application support

with following skillset :- • Should Have 7+ years of experience in Windows/Linux Application support as part Service Management • Provide level 1 & 2 support for US clients. • Manage software upgrades and releases. • Collaborating with cross-functional teams to ensure smooth operations and adherence to SLAs. • Troubleshooting issues related to application performance, availability, and latency. • Developing and implementing monitoring strategies for new and existing applications. • Participating in incident management processes to minimize downtime and restore services quickly. • Providing technical support to internal and external customers via phone, email, and chat. • Executes the Disaster Recovery Plans (both DR Exercise and actual disaster) • Establishes cadence to manage our vendors closely. • Monitoring and managing IT infrastructure using Dynatrace, including setting up alerts, dashboards, and custom objects. • Acts as a liaison in creating Disaster Recovery documentation, Implementation Plans, Support Plans, Process Documentation Run Book, etc. • Strong knowledge of monitoring tools such as Dynatrace, including administration, metrics, charts, alerts, custom objects, and troubleshooting. • Familiarity with ITIL processes and best practices.


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