Application Support Engineer
2 weeks ago
Role: Windows/Linux Application support
Location: Oaks, PA
Experience Required: 9+ years
Key Skills: Application support, Windows/Linux, Dynatrace, Disaster Recovery, ITIL.
Mode of Hire: Full Time
We at Coforge are seeking
Windows/Linux Application support
with following skillset :-
• Should Have 7+ years of experience in Windows/Linux Application support as part Service Management
• Provide level 1 & 2 support for US clients.
• Manage software upgrades and releases.
• Collaborating with cross-functional teams to ensure smooth operations and adherence to SLAs.
• Troubleshooting issues related to application performance, availability, and latency.
• Developing and implementing monitoring strategies for new and existing applications.
• Participating in incident management processes to minimize downtime and restore services quickly.
• Providing technical support to internal and external customers via phone, email, and chat.
• Executes the Disaster Recovery Plans (both DR Exercise and actual disaster)
• Establishes cadence to manage our vendors closely.
• Monitoring and managing IT infrastructure using Dynatrace, including setting up alerts, dashboards, and custom objects.
• Acts as a liaison in creating Disaster Recovery documentation, Implementation Plans, Support Plans, Process Documentation Run Book, etc.
• Strong knowledge of monitoring tools such as Dynatrace, including administration, metrics, charts, alerts, custom objects, and troubleshooting.
• Familiarity with ITIL processes and best practices.
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