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IT Helpdesk Associate Technician III

3 months ago

Boca Raton, United States FlexShopper Full time
Job Details

Job Location
Boca Raton - BOCA RATON, FL

Position Type
Full Time

Travel Percentage
None

Job Category
Information Technology

Description

Are you passionate about technical knowledge and providing IT helpdesk support using first-rate customer service? Are you interested in learning more about the FinTech industry? Then FlexShopper has an exciting opportunity for you

About FlexShopper

FlexShopper, LLC, a wholly owned subsidiary of FlexShopper, Inc. (Nasdaq: FPAY) is a financial and technology company that provides brand name durable goods to consumers on a lease-to-own (LTO) basis through its ecommerce marketplace (www.FlexShopper.com) and LTO payment method. FlexShopper also provides LTO technology platforms to retailers and e-tailers to enter into transactions with consumers who want to obtain durable goods, but do not have the available cash or credit.

At FlexShopper, we believe in treating our consumers fairly and with respect. Our diverse and inclusive team believes in working hard together while enjoying a balanced work-life experience. Headquartered in beautiful Boca Raton, Florida, our team enjoys an accessible, fun, and fast-paced onsite work environment, where we feel comfortable collaborating with colleagues at all levels of the #FlexFam. Were creative and dedicated self-starters who are happy to be a part of a growing innovative FinTech company.

Our benefits package includes competitive compensation, health insurance, vision, dental, and 401k with 100% employer match up to 4%* with immediate vesting after 90 days. Our Paid Time Off plan provides 7 days after only 6 months of service and 3 weeks of PTO after just 1 year We also offer optional disability and life insurance, pet insurance, EAP resources, commuter passes for the Tri-Rail, flexible work arrangements, frequent rewards and recognition activities, a casual dress code, free gourmet coffee/tea and snacks in the break room and company subsidized gym memberships.

Position Summary: The IT Helpdesk Associate Technician II is responsible for providing efficient and timely IT Service Desk Request responses with first-rate client and technical service in support of FlexShoppers corporate team. This Helpdesk Associate will assist with requests that include troubleshooting and resolving IT desktop support issues with PCs, software, printers and related peripheral devices, equipment relocation, purchasing of new hardware/software and resolutions of security issues.

Essential Duties and Responsibilities:
  • Perform desktop support tasks related to basic and advanced repairs of desktop PCs, applications, and supporting technology equipment, related peripherals, and mobile devices
  • Installation, configuration, repair, and deployment of hardware assets
  • Test and deploy various applications, equipment, and systems images
  • Perform routine maintenance of desktop operating systems and software applications including but not limited to security patches/updates and antivirus updates/monitoring
  • Accurately record, update, and escalate document requests using helpdesk ticketing system
  • Provide technical support, both remotely and onsite, by identifying and troubleshooting hardware/software and network connectivity issues
  • Responsible for upskilling in overall IT infrastructure, methods, and industry standards
  • Assist with support efforts for business units and other IT teams
  • Assist with installed software and managing software licensing
  • Create user accounts and manage user account based on company policies
  • Ability to work a rotating on-call shift that will include being available outside of regular business hours
  • Ability to work extended hours, weekends, and holidays as needed, depending on changing business needs
Supervisory Responsibilities: No

Qualifications

Education, Experience and Technical Skills:
  • Bachelors degree in Information Technology, Computer Science, or a related field; or proven industry experience and certification will be acceptable in lieu of Bachelors degree
  • 3 to 5 years PC support in a Windows and Mac OS network environment preferred
  • Sound IT technical and analytical skills, good judgment, and strong operational focus with the ability to identify, research, and resolve issues independently and as part of a team
  • Must have experience and a solid understanding of: Microsoft Active Directory, Microsoft Exchange, and Windows 7, 8, and 10
  • Microsoft certifications preferred but not required
  • Some helpdesk call center experience providing telephonic user support required
  • LogMeIn Central experience
  • Access control/badging experience
  • Server experience (including racking)
  • Proficient in Microsoft Office Product Suite and industry-related software programs, TCP/IP
  • Substantial network and telephony troubleshooting experience (2+ years preferred)
  • Microsoft Active Directory/Azure AD and Microsoft Exchange experience preferred
  • Windows Server (Windows 2012, 2016, and 2019)
  • Experience with Windows Clustering technology (is a plus)
  • LAN/WAN
  • TCP/IP
  • SIP/VOIP
  • Working experience with VMWare virtualization platform (i.e., ESXI, VCenter, etc.)
  • Experience with AWS services (E2C, S3, RDS, etc.) is a plus
Core Competencies for Success:

To perform this job successfully, an individual should demonstrate the following competencies:
  • Intelligent, articulate, and professional communication skills which facilitate relating technical information to people at all levels of an organization
  • Detail-oriented perspective with the flexibility and initiative to problem-solve independently and as part of a team depending on changing business needs
  • Demonstrated ability to manage multiple priorities and deadlines with calm under pressure
  • Organized self-starter who can work with a minimal amount of supervision with the efficiency to track, complete and follow up with multiple tasks in a fast-paced startup environment


Notifications and Disclaimers:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required to perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The duties and responsibilities described in this document are not a comprehensive list. The scope of the job may change, and additional tasks may be assigned as necessitated by business demands.

Physical Requirements:

Individuals may need to sit or stand for prolonged periods working on a computer. The role may require you to walk, primarily on a level surface, for periods during the day. Ability to sit and stand for prolonged periods of time. Ability to lift, pull, push boxes, and manipulate equipment which requires strength, gross motor and fine motor coordination. The job may also require reaching above shoulder heights, below waist or lifting up to 50 pounds without assistance. Pre-employment background checks are required.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. This is an onsite full-time position in our Boca Raton corporate office, that will require you to work a rotating on-call shift that will include being available outside of regular business hours. Extended hours, weekends, and holiday coverage may also be required as needed, depending on changing business objectives.

Travel Required: Negligible

Percentage of Travel Required in this role: Negligible

EEO Statement:

FlexShopper is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.