Customer Support Specialist

2 weeks ago


Bend, United States Epic Aircraft Full time
Job DescriptionJob Description

WHO WE ARE

Epic Aircraft, based in beautiful Bend, Oregon, is the leading designer and manufacturer of high-performance, all composite, six-seat single-engine turboprop aircraft. We're seeking talented and creative individuals who are interested in pursuing a career in the aerospace and/or composite technology industries.

WHAT YOU'LL DO

As a member of the Customer Support Team, theCustomer Support Specialist will assist customers, aircraft operators, mechanics, and service centers with aircraft-specific support questions. The Support Specialist will ensure the customer support and service experience from time of delivery until time of trade-in is second to none.This role is critical to the Epic customer ownership experience which drives brand reputation & repeat business.This role will start in the maintenance shop to gain hands-on experience with the Epic fleet. This is agreatjob for you if you are looking for a career you can grow with.Other dutiesmay include:

  • Leading or assisting customers with AOG operations
  • Interfacing with the parts department for warranty parts
  • Communicating with vendors and supplier-customer support personnel
  • Working with the Epic Engineering team for troubleshooting and solution development
  • Interface with the Sales and Marketing divisions

WHAT YOU BRING TO THE TEAM

  • Customer phone support experience of any kind
  • Able to calmly assess a situation and determine the appropriate course of action or person to route call to
  • Able to provide a best-in-class customer experience
  • Computer skills including data entry
  • Abilityto multi-task
  • Neat, clean business attire and attitude
  • Willingness to beon-call on a rotating schedule (Able to answer phone calls)
  • Ability to read and understand blueprints, drawings, wiring diagrams and system schematics (training provided)
  • Ability to read and interpret maintenance manuals (training provided)
  • Experience writing and proofreading technical documents is desirable
  • Mechanical skills desirable
  • Willingness to learn or perform maintenance, kit-proofing, redlining documents pertaining to specific maintenance tasks
  • Ability to work efficiently and effectively alone with limited direction
  • Authorized to legally work in the U.S. for any company without sponsorship now or in the future

Desirable:

  • Aviation customer service experience preferred
  • FAA airframe and powerplant license is preferred
  • Previousaircraft maintenance experience highly desirable
  • Pilot license preferred but not required
  • Experience with CRM platforms, especially HubSpot, is a plus
  • Experience with Garmin avionics systems is a plus
  • Experience working on Epic Aircraft is desired but not required

WHAT'S IN IT FOR YOU

  • Customer service position with room to grow
  • Competitive wages
  • On-the-job training andadvancement opportunities
  • Three (3) weeks of paid time off (Includes a Paid week Off Between Christmas and New Year)
  • Seven (7) paid holidays
  • Discretionary year-endBonus
  • 100% paidhealth, vision, and dental benefits for employees & 50% for dependents
  • 401K retirement plan with a3% matchingprogram
  • Pay Increasesbased on performance
  • Friendly team environment and fun company events


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