Fulfillment Operations Manager at Celeb Marketing Agency

3 weeks ago

Miami Beach, United States CareerBuilder Full time

Job description

As a Fulfillment Operations Manager specializing in digital marketing, you will be responsible for managing the end-to-end fulfillment processes to ensure the timely and accurate delivery of digital products, services, or content to customers. You will lead a team dedicated to optimizing fulfillment operations, leveraging technology and data-driven insights to enhance customer satisfaction and drive business growth.
Key Responsibilities:
Fulfillment Strategy Development:

Develop and implement strategic plans for digital fulfillment operations, aligning with marketing objectives and customer experience goals.
Identify opportunities to streamline processes, automate tasks, and enhance efficiency in delivering digital products, services, or content.
Team Leadership and Management:

Lead and motivate a team of fulfillment specialists, coordinators, or associates responsible for executing digital marketing campaigns and delivering on customer expectations.
Provide guidance, training, and performance feedback to ensure high standards of quality and productivity.
Process Optimization and Automation:

Evaluate existing fulfillment processes and systems, identifying areas for improvement and implementing solutions to enhance efficiency and scalability.
Leverage automation tools and technology platforms to streamline workflows, reduce manual intervention, and expedite order processing and delivery.
Quality Assurance and Customer Experience:

Establish and enforce quality control measures to ensure the accuracy, completeness, and integrity of digital deliveries.
Monitor customer feedback and satisfaction metrics to identify opportunities for enhancing the digital fulfillment experience and driving customer loyalty.
Cross-Functional Collaboration:

Collaborate with digital marketing teams, including content creators, campaign managers, and analytics specialists, to ensure alignment between marketing initiatives and fulfillment operations.
Coordinate with IT, customer support, and other departments to address technical issues, optimize integrations, and resolve customer inquiries related to digital fulfillment.
Performance Monitoring and Reporting:

Monitor key performance indicators (KPIs) such as order accuracy, delivery timeliness, and customer satisfaction scores.
Generate regular reports and dashboards to track operational metrics, analyze trends, and provide insights for optimizing fulfillment processes and driving business results.
Qualifications and Skills:

Bachelor's degree in Marketing, Business Administration, Operations Management, or related field.
Proven experience in digital marketing or e-commerce operations, with a focus on fulfillment and customer service.
Strong leadership and team management skills, with the ability to inspire and motivate cross-functional teams to achieve goals.
Proficiency in using digital marketing platforms, e-commerce systems, and order management tools.
Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making and process improvement.
Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels of the organization.
Experience with project management methodologies and tools for planning, executing, and tracking initiatives.
Knowledge of digital marketing best practices, customer journey optimization, and industry trends.
Preferred Qualifications:

Master's degree in Marketing, Operations Management, or related field.
Professional certifications in digital marketing, project management, or operations management.
Experience with CRM systems, marketing automation platforms, and analytics tools.
Familiarity with agile methodologies and continuous improvement frameworks.
Previous experience in a leadership role within a digital marketing agency, e-commerce retailer, or technology company.
Strong understanding of digital rights management (DRM) and copyright laws applicable to digital content distribution.

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