Customer Service Representative

3 days ago


Huntington, Texas, United States Dairy Queen Full time

At Dairy Queen, we're looking for a talented Customer Service Representative to join our team. As a key member of our crew, you'll play a vital role in delivering exceptional customer experiences and helping us exceed our guests' expectations.

Job Summary

As a Customer Service Representative at Dairy Queen, your primary responsibility will be to provide top-notch service to our customers. This includes greeting and welcoming guests, assisting with menu navigation and product ingredient questions, striving to exceed customer expectations through timely and quality service, and calmly solving customer concerns while upholding our service recovery standards.

About the Role

We're seeking a highly motivated and enthusiastic individual who is passionate about delivering outstanding customer service. In this role, you'll have the opportunity to work in a fast-paced environment, interact with customers from diverse backgrounds, and develop your communication and problem-solving skills.

Key Responsibilities
  • Provide exceptional customer service by greeting and welcoming guests, answering questions, and resolving issues in a professional and courteous manner.
  • Assist customers with menu navigation and product ingredient questions, ensuring that they receive accurate information and make informed purchasing decisions.
  • Strive to exceed customer expectations by delivering timely and quality service, resulting in increased customer satisfaction and loyalty.
  • Calmly solve customer concerns and embrace Dairy Queen's service recovery standards, demonstrating a commitment to excellence and customer satisfaction.
Requirements

To succeed in this role, you'll need to possess excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You should be able to effectively handle cash and operate a point-of-sale system, maintain a clean and safe working environment, and contribute to a positive and inclusive team culture.

What We Offer

As a valued member of our team, you'll enjoy a competitive estimated salary of $25,000 - $35,000 per year, depending on location and experience. You'll also benefit from opportunities for professional growth and development, flexible scheduling, and a fun and supportive work environment.

Benefits

In addition to a competitive salary, we offer a range of benefits to support your physical and mental well-being, including access to health insurance, paid time off, and employee discounts on food and merchandise. We're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.



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