Customer Service Representative
10 hours ago
Customer Service Representative Role
At Advanced Call Center Technologies, we are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the voice of the company, providing exceptional service to our customers through positive interactions. You will be responsible for responding to customer inquiries, resolving issues, and providing solutions to meet their needs.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide solutions to meet customer needs and exceed their expectations
- Work collaboratively with internal teams to resolve complex issues
- Meet productivity standards and complete work in a timely manner
- Follow instructions and respond to management direction
Requirements:
- High School diploma or equivalent required
- Previous call center experience or assisting customers preferred
- Data entry and basic computer skills required
- Ability to successfully pass a criminal background check
What We Offer:
- Opportunities to advance within the company
- Flexible schedules
- Tremendous bonus opportunities
- Fantastic supervisors and a positive work environment
- Employee-owned company with an Employee Stock Ownership Plan (ESOP)
Why Work with Us:
We are a 100% employee-owned company, and our employees share in the rewards through our ESOP. We are committed to providing a positive and supportive work environment, and we offer opportunities for advancement and professional growth.
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