Support Technician

2 weeks ago

Florham Park, United States Wiss Full time

Wiss is seeking a Support Technician to join the Digital Technology team in Florham Park, NJ. The Helpdesk Technician, also known as a Helpdesk Support Specialist or IT Support Technician, is a pivotal role within our organization, responsible for delivering timely and efficient technical support to end-users. As the primary point of contact for all technical issues, the Helpdesk Technician plays a critical role in ensuring the smooth operation of our technology resources and maintaining positive user experiences.

This position will be FULLY ONSITE. LOCAL CANDIDATES ONLY.

Key Responsibilities:

User Support:

  • Provide courteous and prompt technical assistance to end-users via various channels, including phone, email, chat, or in-person interactions.
  • Troubleshoot and resolve hardware, software, and network-related issues to minimize downtime and enhance user productivity.

Issue Triage and Resolution:

  • Diagnose and analyze technical problems reported by end-users to identify root causes.
  • Apply known solutions and troubleshooting techniques to resolve issues promptly and effectively.

Ticket Management:

  • Create and manage support tickets in the helpdesk tracking system, ensuring accurate documentation of issues and their resolution progress.

Remote Assistance:

  • Assist users remotely using remote desktop tools or virtual collaboration software to troubleshoot and resolve technical problems.

Hardware and Software Setup:

  • Assist with the installation, configuration, and setup of hardware devices and software applications to ensure proper functionality.

Password Resets and Account Management:

  • Reset user passwords and manage account access permissions following organizational policies and procedures.

User Account Management:

  • Create, modify, and manage user accounts and access rights.
  • Implement authentication and authorization mechanisms to control user access to resources.

Training and Guidance:

  • Provide basic training and guidance to users on software applications, network resources, and IT policies.

Documentation:

  • Maintain accurate documentation of common technical issues and resolutions for future reference.
  • Update knowledge base articles and guides to facilitate faster problem-solving.

Escalation and Collaboration:

  • Escalate complex technical issues to higher-level support teams or specialists when necessary.
  • Collaborate with other IT teams to resolve challenging problems efficiently.

Customer Service and Communication:

  • Interact with end-users professionally, effectively, and empathetically.
  • Communicate technical information to non-technical users in a clear and understandable manner.

Software Updates and Maintenance:

  • Assist with software updates, patches, and maintenance to ensure users have access to the latest versions and security fixes.

Virus and Malware Removal:

  • Scan and remove viruses, malware, and other security threats from infected computers.

Hardware Diagnostics:

  • Perform basic hardware diagnostics to identify hardware-related issues and provide recommendations for repairs or replacements.

Asset Management:

  • Track and manage hardware and software assets, including inventory and license information.

Server Management:

  • Install, configure, and maintain server hardware and operating systems.
  • Manage server updates, patches, and security configurations.

Security Management:

  • Implement security measures to protect the organization's systems and data from cyber threats.
  • Monitor for security vulnerabilities and address them promptly.

Compliance and Regulations:

  • Ensure that IT systems and practices adhere to relevant regulations, industry standards, and data protection laws.

Collaboration with IT Teams:

  • Collaborate with other IT teams to ensure integrated and cohesive IT operations.

Documentation and Reporting:

  • Create and maintain documentation related to system configurations, procedures, and troubleshooting guides.
  • Provide reports on system status, performance, and incidents to higher-level IT staff.

End-User Satisfaction:

  • Ensure a positive support experience for end-users and gather feedback to continuously improve support services' quality.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or related field preferred.
  • 2+ years of experience in a helpdesk or technical support role.
  • Proficiency in troubleshooting hardware, software, and network issues.
  • Excellent communication and customer service skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

The Helpdesk Technician's role is instrumental in fostering a positive relationship between IT and the organization by delivering exceptional technical support and ensuring end-user satisfaction.

Wiss is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age"

"Wiss is committed to diversity and inclusion. We seek candidates from all backgrounds to join our team and encourage our employees to bring their authentic and best selves to work."

To all staffing agencies: Wiss does not utilize 3rd party firms for any internal or client positions. Please be advised, Wiss is not responsible for any fees related to unsolicited resumes. All unsolicited resumes will become the property of Wiss.

  • Support Technician

    4 weeks ago

    Florham Park, United States Wiss Full time

    Wiss is seeking a Support Technician to join the Digital Technology team in Florham Park, NJ. The Helpdesk Technician, also known as a Helpdesk Support Specialist or IT Support Technician, is a pivotal role within our organization, responsible for delivering timely and efficient technical support to end-users. As the primary point of contact for all...

  • Support Technician

    4 weeks ago

    Florham Park, United States Wiss Full time

    Wiss is seeking a Support Technician to join the Digital Technology team in Florham Park, NJ. The Helpdesk Technician, also known as a Helpdesk Support Specialist or IT Support Technician, is a pivotal role within our organization, responsible for delivering timely and efficient technical support to end-users. As the primary point of contact for all...

  • Senior Director of Global IT and Support

    7 days ago

    Florham Park, United States PCS Wireless GLOBAL Full time

    Job DescriptionJob DescriptionSalary: Ready to be a part of a game-changing team that thrives on defying the impossible? About PCS WirelessFounded in 2001, by two visionary traders, PCS Wireless, affectionately known as “PCS”, is not your average mobile device distributor. Led by fearless entrepreneurs, PCS has completely transformed the landscape of...

  • Technical Support Specialist II

    6 days ago

    Florham Park, United States Siemens Industry Software GmbH Full time

    **Technical Support Specialist II - Fire Safety** * Florham Park, United States of America * Research & Development * 265535 Smart Infrastructure ** Job Description** **Smart Buildings** **At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrows reality. Find out more...

  • Technical Support Specialist II

    5 days ago

    Florham Park, United States Siemens Industry Software GmbH Full time

    **Technical Support Specialist II - Fire Safety** * Florham Park, United States of America * Research & Development * 265535 Smart Infrastructure ** Job Description** **Smart Buildings** **At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrows reality. Find out...

  • Clinical Support Technician

    6 days ago

    Valley Park, Missouri, United States Park Nicollet Methodist Hospital Full time

    Park Nicollet is looking to hire a Clinical Support Technician to join our Pulmonary & Sleep team Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. Based in the Pulmonary & Sleep Clinic, on the Methodist hospital campus in St Louis Park, our Pulmonary & Sleep...

  • IT Installation

    7 days ago

    Orland Park, United States Urbancom.net Full time

    Job DescriptionJob DescriptionIT Installation and Support TechnicianAbout the positionWe are currently seeking an IT Support Technician/Installation Technician for a full-time position. As a technician you will provide first and second-level support and excellent customer service for technical infrastructure including Urbancom Microwave point to point, Wi-Fi...

  • IT Field Support Technician

    2 weeks ago

    Baldwin Park, United States AMC Modern IT Full time

    Job DescriptionJob DescriptionAt AMC Modern IT, we're not just another Managed Service Provider (MSP); we're on a mission to revolutionize the IT landscape. Our philosophy prioritizes human connection and service excellence, aiming to transform how businesses perceive and interact with technology. We're currently in search of a passionate and...

  • Help Desk Support Technician

    4 days ago

    Canoga Park, United States Balaciano Group Full time

    Balaciano Group is a vertically integrated real estate group based in Los Angeles that develops, builds, owns, and operates exquisite, community-centric apartment residences that transform lifestyles. Through our timeless design, bespoke amenity collection, tech-forward approach, and creativity, we lead and uplift the neighborhoods we work in. We are excited...

  • Field Support Technician II

    7 days ago

    Deer Park, United States Net56 Inc. Full time

    Job DescriptionJob Description***Position is onsite and not eligible for remote work*** OverviewThe primary function of this role is to act as Tier II technology support for the faculty, staff, and students of our client. Technician will be assigned a specified group of stakeholders to support. This role will be the direct contact to support various needs...

  • Electrical Engineer

    2 months ago

    Florham Park, United States Mirion Technologies (Capintec), Inc. Full time

    Job DescriptionJob DescriptionWe are seeking a new member of our team in the Engineering department of the Nuclear Medicine Division.Responsibilities:Electrical EngineeringKnowledge of electronic design and software design.Extensive knowledge of IEC 60601 and IEC 60601-2 standards.Experience in verification and validation testing at system level.Strong...

  • Account Representative, Inside Sales

    4 weeks ago

    Florham Park, United States Asembia Full time

    ASPN provides specialty pharmacy services on behalf of our payer and manufacturer clients. We work to help specialty prescriber’s offices and patients access care in a simple and efficient manner. As an Inside Sales Representative covering the west coast time zone, you'll play a crucial role in introducing ASPN Pharmacies services to prescribers. Through a...

  • Electrical Engineer

    4 days ago

    Florham Park, United States Mirion Full time

    We are seeking a new member of our team in the Engineering department of the Nuclear Medicine Division. Responsibilities : Electrical Engineering Knowledge of electronic design and software design. Extensive knowledge of IEC 60601 and IEC 60601-2 standards. Experience in verification and validation testing at system level. Strong technical and writing...

  • Electrical Engineer

    1 month ago

    Florham Park, United States Mirion Full time

    We are seeking a new member of our team in the Engineering department of the Nuclear Medicine Division.Responsibilities:Electrical EngineeringKnowledge of electronic design and software design.Extensive knowledge of IEC 60601 and IEC 60601-2 standards.Experience in verification and validation testing at system level.Strong technical and writing skills.Strong...

  • Sr. Engineering Program Manager

    7 days ago

    Florham Park, United States McGil Recruiting Full time

    JOB DESCRIPTION – Sr. Engineering Program Manager The engineering program manager will be responsible for performing tasks related to project management of new development programs. The individual will interact with design engineers within a mixed discipline project structure. Responsibilities include planning schedules, outlining deliverables, and setting...

  • Dispatcher 3- EMS/Paramedic Dispatcher

    7 days ago

    Florham Park, United States Atlantic Health System Full time

    The Atlantic Mobile Health Dispatcher III is an integral part of the Emergency Medical Services Department supporting the Basic and Advanced Life Support personnel. The dispatcher is responsible for assignment of the most appropriate ALS and/or BLS resource to meet the patient and customer’s needs while assuring the safe completion of the emergency...

  • Senior Information Technology

    6 days ago

    Buena Park, United States Orora Packaging Solutions Full time

    Senior, IT Support TechnicianOrora Packaging Solutions is seeking a Senior, IT Support Technician primarily responsible for analyzing, problem solving, testing, modifying, creating and developing enhancements to the enterprise OPS infrastructure. This specific role will specialize in supporting the Windows environment at Orora.This position will report to...

  • Senior Information Technology

    7 days ago

    Buena Park, United States Orora Packaging Solutions Full time

    Senior, IT Support TechnicianOrora Packaging Solutions is seeking a Senior, IT Support Technician primarily responsible for analyzing, problem solving, testing, modifying, creating and developing enhancements to the enterprise OPS infrastructure. This specific role will specialize in supporting the Windows environment at Orora.This position will report to...

  • Electrical Engineer

    2 weeks ago

    Florham Park, United States Mirion Full time

    We are seeking a new member of our team in the Engineering department of the Nuclear Medicine Division. Responsibilities: Electrical Engineering Knowledge of electronic design and software design. Extensive knowledge of IEC 60601 and IEC 60601-2 standards. Experience in verification and validation testing at system level. Strong technical and writing...

  • Electrical Engineer

    4 weeks ago

    Florham Park, United States Mirion Full time

    We are seeking a new member of our team in the Engineering department of the Nuclear Medicine Division. Responsibilities: Electrical Engineering Knowledge of electronic design and software design. Extensive knowledge of IEC 60601 and IEC 60601-2 standards. Experience in verification and validation testing at system level. Strong technical and writing...