Sr. Director of Cloud Operations

2 weeks ago

Troy, United States Tyler Technologies Full time

Tyler Technologies, a leading company in the Gov Tech industry, is currently looking for a Senior Director of Cloud Operations Engineering to drive our Cloud operations within a high-growth division currently generating $145 million in annual revenue. The ideal candidate will possess a successful track record of leading Cloud operation teams.

The ideal candidate will lead the strategy and execution of our Cloud operations for our Public Safety software suite.The role demands a candidate with deep technical acumen to oversee and expand our Cloud infrastructure and the leadership skills to cultivate and direct our team of operations engineers. Outstanding collaborative and communicative abilities are essential, as this position involves significant coordination with the Product Management, Engineering, and Security departments to ensure the seamless development and provision of our platforms and services.

Responsibilities

  • Lead strategy and direction and drive excellence in the Cloud Operations space.
  • Lead the execution of technology strategy and vision with an emphasis on delivering transformational change while using an agile organizational model to drive IT Cloud Operations objectives in alignment with overall Business and IT Strategy.
  • Plan, build, run and manage enterprise Cloud operations including strategies, plan development, plan exercising, and manage related IT budgets, annual program agendas, and recovery improvement metrics.
  • Oversee the health of our production environments through operational leadership of our external and cloud technology platforms
  • Implement processes and procedures that increase cloud service reliability and continually improve SLA
  • Deploy alerting mechanisms and real-time dashboards to monitor cloud service failures and performance and corelate the alerts.
  • Partner with Cloud Governance on accountability for measuring KPI's, activities and performance.
  • Investigate opportunities for automation in the Cloud Operations space and utilize the automation team members to deliver on the same.
  • Develop and manage standardized and highly efficient technology services; ensure reliability and scalability of infrastructure in a dynamic environment.
  • Implement and orchestrate various enterprise-wide cloud-related changes with production stability in mind.
  • Analyze and implement required changes that arise after provisioning cloud environments for applications.
  • Facilitate communications about outages/changes between vendors and various internal stakeholders.
  • Partner with other Architecture, Engineering and Information security teams to monitor emerging cloud and infrastructure technologies to better evaluate differentiated vendor offerings.
Location
Troy, Michigan

Travel
0-5%

Qualifications
  • Bachelor degree or equivalent; Master degree preferred
  • Experience in the Public Sector
  • 8+ years of management experience in Information technology with expertise in operations, infrastructure, security and technical architecture; 5+ years of experience with managing large teams.
  • 5-7 years of experience with AWS, Azure or GCP Cloud and traditional infrastructure (compute, storage, networking, database, middleware) and ITSM operations frameworks (ITIL, MOF, COBIT, etc) required to manage provisioning, capacity, performance and other key operations in hybrid infrastructure.
  • Demonstrated experience leading 24 x 7 Cloud Operations team across a variety of SaaS architectures and associated operations in a matrixed, cross-functional organization.
  • Strong business acumen and relationship management skills. Ability to anticipate user requirements and identify and resolve complex problems; strong customer service and communication skills.
  • Demonstrated experience in effectively managing multiple projects of various size from small to enterprise utilizing various methods (waterfall, agile) in a cross-functional environment
  • Professional cloud certification (AWS, Azure, or GCP) preferred.
  • Ability to attract, foster and retain exceptional talent necessary and build effective operation teams
  • Demonstrable skills and ability to develop practical solutions to address complex technological and organizational challenges
  • Full knowledge and experience with current stack of cloud technologies (especially AWS), latest security and regulatory requirements
  • Excellent skills in monitoring, tracing, profiling, and diagnosing distributed software services, system internals, databases, and transactions with inherit ability to quickly grasp and logically resolve complex technical issues.
  • The group of skills related to Business Resilience including managing crisis events, assessing business impact, and planning and managing business continuity.
  • The group of skills related to Risk Assessment and Management including evaluating and designing controls, conducting impact assessments, identifying control gaps, remediating risk, etc.
  • Collective capabilities for leadership, including leading teams, giving feedback, facilitating meetings, and coaching and mentoring
  • The group of skills related to Governance and Compliance including creating policies, evaluating compliance, conducting internal investigations, developing data governance, etc.
  • Adept at managing project plans, resources, and people to ensure successful project completion
  • The group of skills related to Identity and Access Management including managing roles and entitlement and managing identity and access privileges
  • Organized and detail-oriented with the ability to meet deadlines in a fast-paced environment


Great Place to Work & Grow Your Career
Come join us as we transform the public sector Our guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many .

Taking Care of You & Your Family
Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. .

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

  • Assistant Director

    1 week ago

    Troy, United States Security Operations Center-X Full time

    Job DescriptionJob DescriptionSecurity Operations Center-X is hiring a full time Assistant Director. SOC-X is a new security technology company located in Troy, MI.Job PurposeThe Assistant Director of the Security Operations Center at SOCX plays a critical leadership role in the management and oversight of video and alarm monitoring, intelligence analysis,...

  • Sr. DevOps Engineer

    3 hours ago

    Parsippany-Troy Hills, United States Medix Technology Full time

    We are looking for a Sr. DevOps Engineer to join our healthcare client in Parsippany, New Jersey on a permanent/direct hire basis. This organization provides or administers health coverage to more than 1.9 million people in New Jersey and Connecticut. This is a hybrid position and the schedule will be in office Tuesday and Wednesday and remote Monday,...

  • Sr. AEM Developer

    2 weeks ago

    Troy, United States Diverse Lynx Full time

    Role: Sr. AEM Developer Location: Boston, MA (Hybrid) Duration: 6+ Months Detailed JD • Experience working with Adobe Managed Services (AMS) and AEM As a Cloud Service • Application development experience with AEM Content management System including AEM Sites, DAM, and MSM including templates, components, fragments, dialogs widgets and bundles. •...

  • Sr. Technical Business Analyst

    4 days ago

    Troy, United States Flagstar Bank Full time

    Position Title Sr. Technical Business Analyst - Salesforce - IT Location Headquarters-Troy, MI Job Summary As the vital link between Flagstar’s Information Technology capabilities and its business objectives and requirements, the Sr. Business Analyst role leads technical efforts that translates business needs into new systems and maintains them...

  • Telecom Technician Sr

    3 weeks ago

    Troy, United States PSG Global Solutions Full time

    Telecom Technician Sr. GENERAL SUMMARY: A Communications Technician is responsible for the System Maintenance and Operations of the organizations Telecommunications Systems and peripherals. Duties performed include but not limited to Monitoring, Syst Technician, Telecom, Communications, Information Technology, Staffing, IT

  • Director of IT and Security

    5 days ago

    Troy, United States 365 Retail Markets Full time

    365 Retail Markets is the global leader of self-service technology and convenience solutions for the food service industry. Through our combination of MicroMarket, vending, and dining technologies, we offer the best in class point-of-service platform for the workplace. For the last decade, 365 has been pioneering innovation and winning multiple awards for...

  • Sr. Technology Risk Engineer

    2 days ago

    Troy, United States TEKsystems Full time

    Top Skills' Details - 5+ years of IT Risk management experience (know how to plan and conduct risk assessments, identify risk, analyze, and report on them). If they have 3-4 years of experience we can still look at them but the pay rate will be less and they wont have a Sr. title) - Good understanding of compliance and regulations (SOX ITGC, COBIT,...

  • Director of IT and Security

    5 days ago

    Troy, United States 365 Retail Markets Full time

    365 Retail Markets is the global leader of self-service technology and convenience solutions for the food service industry. Through our combination of MicroMarket, vending, and dining technologies, we offer the best in class point-of-service platform for the workplace. For the last decade, 365 has been pioneering innovation and winning multiple awards for...

  • Director of IT and Security

    4 days ago

    Troy, United States 365 Retail Markets Full time

    365 Retail Markets is the global leader of self-service technology and convenience solutions for the food service industry. Through our combination of MicroMarket, vending, and dining technologies, we offer the best in class point-of-service platform for the workplace. For the last decade, 365 has been pioneering innovation and winning multiple awards for...

  • Manager of IT Operations

    1 week ago

    Troy, United States Refloor Full time

    Job DescriptionJob DescriptionManager of IT OperationsRefloor, the fastest growing flooring company in America, is seeking a highly skilled and motivated individual to join our team as the Manager of IT Operations. As the Manager of IT Operations, you will play a critical role in overseeing and managing our organization's IT infrastructure and systems....

  • Manager of IT Operations

    7 days ago

    Troy, United States Refloor Full time

    Manager of IT Operations Refloor, the fastest growing flooring company in America, is seeking a highly skilled and motivated individual to join our team as the Manager of IT Operations. As the Manager of IT Operations, you will play a critical role in overseeing and managing our organization's IT infrastructure and systems. If you have a passion for...

  • Sr. DevSecOps Engineer

    2 weeks ago

    Troy, United States Dice Full time

    Dice is the leading career destination for tech experts at every stage of their careers. Our client, Vertex IT Systems, is seeking the following. Apply via Dice today! Vertex IT Systems is seeking a seasoned Senior DevSecOps Engineer with a strong background in Checkmarx, GitHub, Jira, and Azure DevOps for a key role based in Troy, MI. The ideal candidate...

  • Director Financial Reporting and Operations

    2 weeks ago

    Troy, United States Henry Ford Health System Full time

    Join our leadership team at Health Alliance Plan (HAP) as the Director of Financial Reporting and Operations, where you'll play a pivotal role in ensuring the financial integrity and operational efficiency of our organization. As a leader, you will oversee all accounting operations, including the monthly close process and the production of accurate and...

  • Sr. Technology Risk Engineer

    3 days ago

    Troy, United States Flagstar Bank Full time

    The Sr Technology Risk Engineer is responsible for the delivery of the program elements of all first line of defense risk activities directly or indirectly impacting Information Technology and Information Security within Flagstar. The Sr Information Technology Risk Engineer will leverage experience in business and technical acumen environment to execute the...

  • Sr. Technology Risk Engineer

    4 days ago

    Troy, United States New York Community Bank Full time

    Job SummaryThe Sr Technology Risk Engineer is responsible for the delivery of the program elements of all first line of defense risk activities directly or indirectly impacting Information Technology and Information Security within Flagstar. The Sr Information Technology Risk Engineer will leverage experience in business and technical acumen environment to...

  • Sr. Demand Analyst

    1 week ago

    Troy, United States Cummins Inc. Full time

    Description Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your passions while making an impact through meaningful...

  • Director - School of Nursing

    1 month ago

    Troy, United States St. Peter's Health Partners Full time

    St. Peter's Health Partners is seeking a new Director for the Samaritan School of Nursing! ***: The Director has 24-hour accountability for the effective and efficient operation of the School of Nursing (SON). The Director is responsible for academic planning, program evaluation and coordination of daily operations for the SON. This individual directs and...

  • Operations Manager

    1 day ago

    Troy, United States United Payroll, LLC Full time

    **Who We Are** The United Group of Companies, Inc. - **celebrates over 50 Years in Business** - specializes in all phases of real estate: development, financing, construction, and property management. Our unique Company delivers a high-quality product and high-end resident experiences within active adult senior living, student housing, multi-family...

  • Sr. Third Party Risk Analyst

    3 days ago

    Troy, United States Flagstar Bank Full time

    The Sr Third-Party Risk Analyst will support the Third-Party Risk Management Program to effectively manage third-party risk in accordance with internal policy, regulatory requirements and stakeholder needs. This position will do this by: building and maintaining policy and process to align with and support compliance with regulatory requirements and...

  • Hospice RN Executive Director

    1 week ago

    Troy, United States Curo Health Services Full time

    Our Company Gentiva Hospice is a member of the Gentiva family - an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers...