Technical Support Specialist I

4 weeks ago

Fort Myers, United States Xplor Technologies, LLC Full time

**Technical Support Specialist I**

* Fort Myers, FL, USA

* Full-time

* Role type: Individual Contributor

* Department: Customer Support

* Division: Field Services

**Company Description**

Take a seat on the Xplor rocketship and join us as a **Technical Support Specialist I** in **Ft. Myers, FL** to help people succeed across the world.

From dropping your kids off at childcare, getting something at home repaired, going to the gym or a fitness studio, to picking up your dry cleaning our software, payments, and commerce-enabling solutions help everyday life businesses to overcome obstacles and form great relationships with their customers.

**Job Description**

Youll join Xplor Field Services - the team that develops business management software for the Field Service Industry. We offer business owners an all-in-one software system, which handles scheduling, invoicing, and customer service responsibilities. Our software helps thousands of contractors and field service entrepreneurs build highly profitable businesses with less stress, and better control over their growth.

As a **Technical Support Specialist**, you are responsible for assisting customers with the highest level of customer services through verbal and written communication, while also ensuring higher tiered support clients are assisted in a timely manner.

* Resolve incoming client inquiries through verbal and written communication

* Use tact and diplomacy to navigate difficult situations and turn them into opportunities for superior customer service

* Become technical experts of FieldEdge and competitor software systems

* Ensure thorough diagnosis of underlying client issues not stopping at the what, but drilling down into the how and why

* Educate customers on best practices

**Qualifications**

* You pride yourself on delivering the highest level of customer service

* You have a knack for figuring out technical issues

* Going above and beyond is your modus operandi

* You value teamwork

* You are looking for a buzzing environment where your entrepreneurial spirit can flourish

**Additional Information**

Our four core values - Make life simple, build for people, move with purpose and create lasting communities - are key to who we are and guide us from how we hire to how we recognize our team members.

**Some of the perks of working with us:**

* Unparalleled opportunities to learn and accelerated career development

* A collaborative, team environment with people who truly love what they do

* Unlimited paid time off plus 3 day paid volunteer days per year

* 12 weeks Gender Neutral Paid Parental Leave

* Unlimited access to Udemy for Business, 10% of your time devoted to growing you and your career, and further support to help you grow

* Educational reimbursement

* Access to mental health support

***Our hub locations provide:***

* Engagement activities such as field days, monthly company lunches, quarterly events, and department outings

* Regularly sanitized environment with protective equipment

* Dog Days

* Catered lunches plus free snacks and drinks

* Ping pong, foosball, basketball and other onsite games

Weve recently expanded our reach by merging the two software and payments powerhouses TSG and Clearent. The resulting company is Xplor Technologies serving over 82,000 businesses that processed over $27 billion in payments, operating across 158 countries in 2020.

Xplor is headquartered in the United States in Atlanta, GA, with operations across North America, Australasia, Europe, and the United Kingdom. We now have over 2,000 Xplorers, working across five everyday life verticals: Education, Health and Fitness, Boutique Wellness, Field Services and Personal Services.

All your information will be kept confidential according to EEO guidelines.

, please visit www.xplortechnologies.com/us/careers.

*Xplor is proud to be an Equal Employment Opportunity employer.* *We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community.*

*All Information will be kept confidential according to EEO guidelines.*

*Were committed to replying to each application and look forward to getting in touch with you soon.*

**Videos To Watch**

Technical Support Specialist I

* Fort Myers, FL, USA

* Full-time

  • IT Technical Support Specialist

    7 days ago

    Fort Myers, United States Millennium Physician Group Full time

    Job DescriptionJob DescriptionMillennium Physician Group IT Technical Support SpecialistFull Time, Monday-Friday 8am-5pmFort Myers, FLThis position will report directly to the IT Operations Manager and will be responsible for supporting the technology needs of internal staff and office setup; providing remote and onsite support to users. The Technical...

  • Technical Support Specialist I

    2 weeks ago

    Fort Wayne, United States 3MD Inc. Full time

    **Summary of Position**: The Technical Support Specialist I plays a crucial role in ensuring the operational efficiency and functionality of Denali’s solutions in various locations. This role involves providing on-site technical support, troubleshooting hardware and software issues, and maintaining a high level of customer satisfaction. Key...

  • Technical Support Specialist I

    2 weeks ago

    Fort Wayne, United States 3MD Inc. Full time

    Job DescriptionJob DescriptionSummary of Position:The Technical Support Specialist I plays a crucial role in ensuring the operational efficiency and functionality of Denali’s solutions in various locations. This role involves providing on-site technical support, troubleshooting hardware and software issues, and maintaining a high level of customer...

  • Technical Support Specialist I

    2 days ago

    Fort Wayne, Indiana, United States 3MD Inc. Full time

    Summary of Position:The Technical Support Specialist I plays a crucial role in ensuring the operational efficiency and functionality of Denali's solutions in various locations. This role involves providing on-site technical support, troubleshooting hardware and software issues, and maintaining a high level of customer satisfaction. Key responsibilities...

  • Partner Technical Support Specialist

    3 weeks ago

    Fort Worth, United States Deluxe Full time

    This is an IN-OFFICE ROLE with the potential to become Hybrid. Located at: 100 Throckmorton Street, Fort Worth, TXBENEFITS ELIGIBILTY -> DAY 1WHO YOU ARE:Are you energized by helping others? Do you have a knack for troubleshooting and finding solutions? Do you enjoy learning about new things? Are you computer savvy and technology minded?ABOUT US:Deluxe...

  • Technical Support Specialist

    1 month ago

    Fort Worth, United States Open Systems Technologies Full time

    A direct client of ours located in Fort Worth TX has (2) openings for onsite technical support specialists. This is a 6+ month contract onsite 5 days week at their Fort Worth technical center. Looking for strong skills with Active Directory, Exchange, ServiceNow, and Network experience. Pay is $40 hr W2Citizen or Green Card onlyNO 3RD PARTY CORPS, NO CORP TO...

  • Technical Support Specialist

    2 weeks ago

    Fort Worth, United States Open Systems Technologies Full time

    A direct client of ours located in Fort Worth TX has (2) openings for onsite technical support specialists. This is a 6+ month contract onsite 5 days week at their Fort Worth technical center. Looking for strong skills with Active Directory, Exchange, ServiceNow, and Network experience. Pay is $40 hr W2Citizen or Green Card onlyNO 3RD PARTY CORPS, NO CORP TO...

  • Technical Support Specialist

    2 months ago

    Fort Worth, United States Open Systems Technologies Full time

    A direct client of ours located in Fort Worth TX has (2) openings for onsite technical support specialists. This is a 6+ month contract onsite 5 days week at their Fort Worth technical center. Looking for strong skills with Active Directory, Exchange, ServiceNow, and Network experience. Pay is $40 hr W2Citizen or Green Card onlyNO 3RD PARTY CORPS, NO CORP TO...

  • Technical Support Specialist

    3 weeks ago

    Fort Worth, United States Open Systems Technologies Full time

    A direct client of ours located in Fort Worth TX has (2) openings for onsite technical support specialists. This is a 6+ month contract onsite 5 days week at their Fort Worth technical center. Looking for strong skills with Active Directory, Exchange, ServiceNow, and Network experience. Pay is $40 hr W2Citizen or Green Card onlyNO 3RD PARTY CORPS, NO CORP TO...

  • Technical Support Specialist

    3 weeks ago

    Fort Worth, United States Open Systems Technologies Full time

    A direct client of ours located in Fort Worth TX has (2) openings for onsite technical support specialists. This is a 6+ month contract onsite 5 days week at their Fort Worth technical center. Looking for strong skills with Active Directory, Exchange, ServiceNow, and Network experience. Pay is $40 hr W2Citizen or Green Card onlyNO 3RD PARTY CORPS, NO CORP TO...

  • Charge Support Specialist

    1 month ago

    Fort Myers, United States Millennium Physician Group Full time

    Job DescriptionJob DescriptionCharge Support SpecialistMillennium Physician Group Full-time (Monday-Friday 8am-5pm)Fort Myers, FLOur Charge Support Specialist reviews and corrects professional billing charges on hold using billing protocols, carrier claim rules and advices. May require communication with providers and/or their representatives to ensure...

  • Charge Support Specialist

    3 weeks ago

    Fort Myers, United States Millennium Physician Group Full time

    Job DescriptionJob DescriptionCharge Support SpecialistMillennium Physician Group Full-time (Monday-Friday 8am-5pm)Fort Myers, FLOur Charge Support Specialist reviews and corrects professional billing charges on hold using billing protocols, carrier claim rules and advices. May require communication with providers and/or their representatives to ensure...

  • HVAC Technical Support

    2 months ago

    Fort Myers, United States Raymond Search Group Full time

    Job DescriptionJob DescriptionWe design and manufacture microprocessor-based controllers for the HVAC/R industry. Our product line also includes refrigeration compressors, temperature, pressure, humidity, and current sensors, as well as custom support software. We operate in a dynamic, fast-paced, and customer-focused environment where responsiveness and...

  • HVAC Technical Support

    3 weeks ago

    Fort Myers, United States Raymond Search Group Full time

    Job DescriptionJob DescriptionWe design and manufacture microprocessor-based controllers for the HVAC/R industry. Our product line also includes refrigeration compressors, temperature, pressure, humidity, and current sensors, as well as custom support software. We operate in a dynamic, fast-paced, and customer-focused environment where responsiveness and...

  • Charge Support Specialist

    1 month ago

    Fort Myers, United States Millennium Physician Group Full time

    Charge Support SpecialistMillennium Physician Group Full-time (Monday-Friday 8am-5pm)Fort Myers, FLOur Charge Support Specialist reviews and corrects professional billing charges on hold using billing protocols, carrier claim rules and advices. May require communication with providers and/or their representatives to ensure billing is filed timely an...

  • Charge Support Specialist

    3 weeks ago

    Fort Myers, United States Millennium Physician Group Full time

    Charge Support SpecialistMillennium Physician Group Full-time (Monday-Friday 8am-5pm)Fort Myers, FLOur Charge Support Specialist reviews and corrects professional billing charges on hold using billing protocols, carrier claim rules and advices. May require communication with providers and/or their representatives to ensure billing is filed timely an...

  • Viewpoint Software Specialist

    3 weeks ago

    Fort Myers, United States B & I Contractors Full time

    DescriptionMust have Vista Software experience. ROLE SUMMARY: We are seeking a talented and detail-oriented Vista Viewpoint Data Analyst proficient in SQL, Crystal Reports and Power BI to join our team. As a Vista Viewpoint Data Analyst, you will play a crucial role in gathering, analyzing, and visualizing data related to our Vista Viewpoint software...

  • Credentialing Specialist I

    4 weeks ago

    Fort Myers, United States TeleSpecialists LLC Full time

    Job DescriptionJob DescriptionThis position is 100% office based in either our Ft. Myers Fl or Atlanta Ga officesCredentialing Specialist IAbout Us: TeleSpecialists is a rapidly growing national telemedicine company seeking the right talent to join our team. We provide emergent and routine neurology and psychiatry services in over 300 hospitals across the...

  • Credentialing Specialist I

    2 months ago

    Fort Myers, United States TeleSpecialists LLC Full time

    Job DescriptionJob DescriptionThis position is 100% office based in either our Ft. Myers Fl or Atlanta Ga officesCredentialing Specialist IAbout Us: TeleSpecialists is a rapidly growing national telemedicine company seeking the right talent to join our team. We provide emergent and routine neurology and psychiatry services in over 300 hospitals across the...

  • Credentialing Specialist I

    3 days ago

    Fort Myers, United States TeleSpecialists LLC Full time

    Job DescriptionJob DescriptionThis position is 100% office based in either our Ft. Myers Fl or Atlanta Ga officesCredentialing Specialist IAbout Us: TeleSpecialists is a rapidly growing national telemedicine company seeking the right talent to join our team. We provide emergent and routine neurology and psychiatry services in over 300 hospitals across the...