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Sales Coordinator

4 months ago

Orlando, United States Holiday Inn Orlando International Airport Full time

Holiday Inn Orlando International Airport

Benefits Include:

  • Great starting rate
  • Referral Bonus $300
  • Medical / Dental / Vision Insurance for full time
  • Paid Time Off - FT
  • Hotel Travel Discounts


Job Description:
Sales Coordinator is responsible for all administration duties to include but not limited to coordinating group room blocks in the PMS system, taking over the group bookings for the sales teams once the group goes definite, sell meeting space, clerical contracting, data entry into Delphi, collect all methods of payments, enter pick up into the sales system, and anything the sales teams requires.
Responsibilities will include but not be limited to:
Notify/coordinate customer specifications with other departments and quickly, efficiently respond to customer issues, comments and problems to ensure a quality experience and enhance future sales prospects.
Maintain accurate, legible records and files to provide group history, ensure future and current quality service and enhance prospects.
Create event proposals and contracts. Work closely with client to obtain/update all even details and ensure a successful event.
Perform special projects and other responsibilities as assigned and participate in task forces and committees as requested.
Obtain (and enter) group blocks into the hotel property management system; enter rooming lists prior to reservation cut-off date, and coordinate with Guest Service Manager to make sure any special billing arrangements are entered into the PMS system correctly.
Greet clients prior to their event to make sure that they have everything they need for a successful event.
Follow-up with client after their event to obtain service feedback. Ask for repeat business or referral business. Send thank you" email/note following each event
Coordinate participation in seasonal wedding vendor shows and attend industry-related meetings.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Assist in copying/faxing/mailing
Prepare BEOs for kitchen staff and host weekly BEO meeting for department heads. Work closely/communicate with kitchen & banquet staff to ensure successful events Prepare group turnovers for operational department heads. Effectively communicate group needs with guest service staff and housekeeping staff
Basic Qualifications:
College degree or equivalent education/experience
One to two full years of employment in a related position with this company or other organization(s).
Preferred Qualifications:
Experience with OPERA PMS and/or Delphi preferred
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Everwood company Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with Everwood company Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Physical requirements:
Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
Ability to bend, lift, and be standing or walking during entire shift
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
Must have valid driver's license for the applicable state able to drive.
Equal Opportunity Employer (M/F/D/V)