Enterprise Account Manager
4 weeks ago
Job Function:
Field Sales
The role:
Account Manager provides ongoing sales support to existing customers, manages the customer relationship and customer satisfaction. This role implements and executes the account strategy. The AM develops & identifies new sales leads.
Role and Responsibilities
- Take ownership on the customer experience
- Ensure the timely and successful delivery of our solutions
- Drive proactive new Sales, Renewals, and overall Opportunity Management
- Providing customer services remotely
- Manage day-to-day customer and partner requests
- Track and forecast of defined account metrics / KPIs and financials .
What we need to see from you:
Functional Skills:
Account Management-Skilled
- Focuses on building relationships with existing clients to transform them into key strategic accounts.
- Nurtures these relationships to either retain the clients' business or grow opportunities within the client.
Account Planning-Awareness
- Develops strategic plans to improve value-driven relationships with customers.
- Maps out the process of closing a deal to retaining and growing the relationship.
Cross-Selling-Skilled
- Encourages the purchase of an additional related product or service to an existing customer.
- Supplements or complements the purchase and provides additional benefit to the customer.
Sales Methodology-Skilled
- Implements the organisation's philosophy or framework of selling services and solutions to customers.
- Understands how to approach each phase of the sales process.
Sales Platforms-Skilled
- Processes daily sales tasks using the SWOs CRM and preferred sales platform.
- Keeps data like contacts, leads and opportunities updated, integrates colleagues in the sales process.
- Observes and updates the weekly forecast and checks daily bookings.
Sales Prospecting & Qualification-Skilled
- Develops a strategic approach for identifying new business opportunities.
- Engages these opportunities continuously until it either goes cold or leads to a sale.
Upselling-Skilled
- Encourages the purchase of a comparable higher-end version of what the customer intended to purchase.
Value based Selling-Skilled
- Provides customers with a value-added perspective around industry, trends and the customer's own business and tailors solutions and sales messages to meet customer needs displaying a level of confidence and credibility in front of the customer.
Building Relationships-Skilled
- Creates relationships with immediate team and across the organization characterized by a high level of acceptance, cooperation, and mutual respect. Forms relationships outside of the organization that supports individual growth and/or business success.
- Customer & Market Orientation-Skilled
- Understands customers' strategic business objectives, how their decisions are made, their positions in the market, their opportunities and their challenges and has a clear understanding of existing and emerging market and industry needs.
Financially Savvy-Awareness
- Adept at budgeting, financial forecasting, cost management, analysis, and reporting for specific business unit / function.
Negotiation-Skilled
- Ability to overcome or minimize barriers and address needs and preferences of key decision makers, using assertive tactics when appropriate and has the ability to achieve a win-win outcome for SWO and the customer.
Why SoftwareOne?:
Hear firsthand from SoftwareOne APAC leaders as they unveil our exciting business and growth plan, spill the beans on our hiring initiatives, and reveal why joining SoftwareOne is a game-changer. Join us now and be part of our incredible journey.
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