Enterprise Account Manager

4 weeks ago

Dalton, United States SoftwareONE Full time

Job Function:
Field Sales

The role:

Account Manager provides ongoing sales support to existing customers, manages the customer relationship and customer satisfaction. This role implements and executes the account strategy. The AM develops & identifies new sales leads.

Role and Responsibilities

  • Take ownership on the customer experience
  • Ensure the timely and successful delivery of our solutions
  • Drive proactive new Sales, Renewals, and overall Opportunity Management
  • Providing customer services remotely
  • Manage day-to-day customer and partner requests
  • Track and forecast of defined account metrics / KPIs and financials .


What we need to see from you:

Functional Skills:

Account Management-Skilled

  • Focuses on building relationships with existing clients to transform them into key strategic accounts.
  • Nurtures these relationships to either retain the clients' business or grow opportunities within the client.

Account Planning-Awareness

  • Develops strategic plans to improve value-driven relationships with customers.
  • Maps out the process of closing a deal to retaining and growing the relationship.

Cross-Selling-Skilled

  • Encourages the purchase of an additional related product or service to an existing customer.
  • Supplements or complements the purchase and provides additional benefit to the customer.

Sales Methodology-Skilled

  • Implements the organisation's philosophy or framework of selling services and solutions to customers.
  • Understands how to approach each phase of the sales process.

Sales Platforms-Skilled

  • Processes daily sales tasks using the SWOs CRM and preferred sales platform.
  • Keeps data like contacts, leads and opportunities updated, integrates colleagues in the sales process.
  • Observes and updates the weekly forecast and checks daily bookings.

Sales Prospecting & Qualification-Skilled

  • Develops a strategic approach for identifying new business opportunities.
  • Engages these opportunities continuously until it either goes cold or leads to a sale.

Upselling-Skilled

  • Encourages the purchase of a comparable higher-end version of what the customer intended to purchase.

Value based Selling-Skilled

  • Provides customers with a value-added perspective around industry, trends and the customer's own business and tailors solutions and sales messages to meet customer needs displaying a level of confidence and credibility in front of the customer.

Building Relationships-Skilled

  • Creates relationships with immediate team and across the organization characterized by a high level of acceptance, cooperation, and mutual respect. Forms relationships outside of the organization that supports individual growth and/or business success.
  • Customer & Market Orientation-Skilled
  • Understands customers' strategic business objectives, how their decisions are made, their positions in the market, their opportunities and their challenges and has a clear understanding of existing and emerging market and industry needs.

Financially Savvy-Awareness

  • Adept at budgeting, financial forecasting, cost management, analysis, and reporting for specific business unit / function.

Negotiation-Skilled

  • Ability to overcome or minimize barriers and address needs and preferences of key decision makers, using assertive tactics when appropriate and has the ability to achieve a win-win outcome for SWO and the customer.


Why SoftwareOne?:

Hear firsthand from SoftwareOne APAC leaders as they unveil our exciting business and growth plan, spill the beans on our hiring initiatives, and reveal why joining SoftwareOne is a game-changer. Join us now and be part of our incredible journey.

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