Customer Success Manager

3 days ago


Mountain View, United States Intuit Full time

At Intuit, we empower consumers and businesses by providing them with powerful financial tools. Our Global Business Solutions Group includes industry-leading product solutions such as QuickBooks Online Accountant, QuickBooks Online, QBO Payments, QBO Payroll, and QuickBooks Desktop. As an Intuit Enterprise Suite Customer Success Manager, you will be the trusted expert and advocate for our high-value Enterprise Business and Accountant Managed Firm customers. You will be accountable for the client relationship, proactively monitoring their experience, anticipating needs, and ensuring seamless utilization of our product suite. You'll guide customers through onboarding, provide ongoing support, and champion their most pressing issues, collaborating with internal support teams to drive swift resolution. By documenting and articulating customer needs clearly with partner organizations and through escalation pathways, you will play a pivotal role in enhancing their overall experience and fostering long-term success. Responsibilities Proactive Account Management: Build and maintain strong relationships with high-value customers, understanding their unique needs and service requirements. Documentation & Reporting: Maintain accurate records of customer interactions, feedback, and service requests in alignment with company practices. Project Management: Utilize strong project management skills to oversee specific customer initiatives, ensuring timely progress and resolution by partnering with cross-functional teams. Customer Engagement: Foster a collaborative and engaging environment, always prioritizing the customer experience. Regularly check in with customers to solicit feedback and ensure satisfaction. Onboarding Support: Assist customers in the onboarding process, ensuring they are effectively trained on our products and can utilize them to their full potential. Technical Support: Provide real-time phone and chat assistance for complex troubleshooting inquiries, ensuring swift resolution and minimal disruption to customers. Incident Management: Develop and manage incident cases, collaborating with internal supportability teams to drive resolution and improve overall customer satisfaction. Advanced Troubleshooting: Demonstrate advanced troubleshooting skills to resolve product-related issues efficiently, enabling customers to continue using the products effectively. Qualifications Exceptional communication skills and a professional video presence for customer interactions. Extreme ownership of the customer experience; accountable for customer success. Demonstrated ability to build and maintain strong relationships with clients and stakeholders. Excellent project management skills, with a track record of delivering on commitments. Comfortable with ambiguity and change, with an ability to adapt to evolving priorities and requirements. Minimum of 3 years supporting Large Firm and Enterprise Level customers in a SAAS environment. Proven ability to leverage multiple resources and tools while effectively troubleshooting product support issues. Advanced problem-solving abilities. Demonstrated ability to work collaboratively in a team environment and contribute positively to team outcomes. Minimum 5 years customer service experience with experience managing a portfolio of client accounts. Intuit Software Platform experience preferred. #J-18808-Ljbffr



  • Mountain View, United States dynaTrace software GmbH Full time

    As a Customer Success Manager, you will be responsible for preserving and growing subscription renewals for our customers. You will accomplish this by driving adoption, educating our customers on product and service offerings, demonstrating value, focusing on growing relationships and by acting as their champion within Dynatrace. You will also highlight...


  • Mountain View, United States monogoto Full time

    Customer Success Manager | Full Time | US/Hybrid About the Company Monogoto was founded by a team of highly experienced telecommunications, cellular and security experts. Backed by a group of well-known and highly engaged investors and strategic partners, its growing, dynamic and diverse team operates globally from Silicon Valley, USA and Tel-Aviv, Israel....


  • Mountain View, United States Monogoto Full time

    Customer Success Manager | Full Time | US/HybridAbout the CompanyMonogoto was founded by a team of highly experienced telecommunications, cellular and security experts. Backed by a group of well-known and highly engaged investors and strategic partners, its growing, dynamic and diverse team operates globally from Silicon Valley, USA and Tel-Aviv,...


  • Mountain View, United States Red Hat Full time

    Qualifications 5 years of account management or technical customer service experience, preferably within the enterprise software industry Experience advocating for customers and an ability to foster and cultivate relationships with enterprise customers and partner by delivering best-in-class subscriber value Excellent knowledge gained from experience with...


  • Mountain View, United States Yellowbrick Data Full time

    Yellowbrick Data is a Silicon Valley based startup with $248 million in funding from top-tier venture firms. We've created a Kubernetes based cloud-native data platform for the hybrid multi-cloud world. Yellowbrick's innovative platform can run in customer's cloud accounts or on-premises private clouds, offering flexibility while ensuring data residency,...


  • Mountain View, United States Yellowbrick Data Full time

    Yellowbrick Data is a Silicon Valley based startup that invented a Kubernetes based cloud-native data platform for the hybrid multi-cloud world. Yellowbrick's innovative platform can run in customer's cloud accounts or on-premises private clouds, offering flexibility while ensuring data residency, localization, and sovereignty, all with significant...


  • Mountain View, California, United States dynaTrace software GmbH Full time

    Customer Success Manager Job DescriptionAs a Customer Success Manager at Dynatrace software GmbH, you will play a pivotal role in preserving and growing subscription renewals for our customers. Your primary focus will be on driving adoption, educating customers on our product and service offerings, and demonstrating value. This involves growing relationships...


  • Mountain View, United States X, the moonshot factory Full time

    Team: Project Taara is focused on delivering high-throughput and long-range connectivity via free-space optical communication (FSOC) links that use light (eye-safe lasers) propagating between two terminals to wirelessly transmit high speed data. The Taara Project is seeking a Senior Photonic Test Engineer working on next generation photonic and...


  • Mountain View, United States Coursera Full time

    Customer Success Manager, Coursera for Government United States, California, Mountain View Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 148 million registered...


  • Mountain View, United States Direct Staffing Inc Full time

    Responsibilities Account Manager for the Bay Area Healthcare Market is distinguished by additional specialized knowledge in breadth and/or depth, as well as a record of success in sales. Viewed as an expert in the field. Assigned to large, complex, high visibility, strategic, or tactically important, named healthcare accounts. Sells the organization’s...


  • Mountain View, United States California Marketing Solutions Full time

    Are you someone who is looking for a fresh start? A new challenge? An opportunity to learn something completely new? We want to talk to YOU !We work with nationally recognized telecommunications companies in the local San Jose area. Through our partnerships, we have been able to help grow the business of our clients while growing our own as well.We offer...


  • Mountain View, United States Dynatrace Full time

    Company Description Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable...


  • Mountain View, California, United States Monogoto Full time

    We are seeking a Customer Success Advocate to join our team at Monogoto.The compensation for this position is estimated to be around $120,000 per year, depending on qualifications and experience. We offer competitive health benefits, flexible time off, wellness programs, discounted perks, 401(k) benefits, and equity (stock options).About the Company:Monogoto...


  • Mountain View, United States Dynatrace Full time

    Accelerate customer adoption of Dynatrace Saas/ Managed product portfolio through technical enablement, usage training, and project planning. Own renewal strategy and subsequent on time renewal of subscription(s)Build Dynatrace brand awareness and lo Manager, Customer, Office, Technology, Business Services


  • Mountain View, California, United States Yellowbrick Full time

    At Yellowbrick, we're shaping the future of data innovation. We've created a cloud-native data platform that empowers our clients to drive business transformation.About the RoleWe're seeking an experienced Senior Customer Success Manager to join our team. As a trusted advisor, you'll be responsible for driving customer satisfaction, retention, and expansion...


  • Mountain View, California, United States Yellowbrick Full time

    Customer Success RoleThis is an exceptional opportunity to join a leading cloud-based data platform company as a Senior Customer Success Manager. You will be responsible for managing enterprise-level accounts, developing strategic account plans, and leading cross-functional initiatives to meet customer goals.


  • Mountain View, United States Gatik Full time

    Who we are Gatik, the leader in autonomous middle-mile logistics, is revolutionizing the B2B supply chain with its autonomous transportation-as-a-service (ATaaS) solution and prioritizing safe, consistent deliveries while streamlining freight movement by reducing congestion. The company focuses on short-haul, B2B logistics for Fortune 500 retailers and in...


  • Mountain View, California, United States Treasure Data Full time

    Job SummaryTreasure Data is seeking a seasoned Director of Product Management to lead our real-time product team. This role involves driving the product roadmap, including the entire product life-cycle from definition, build, launch, and eventual end-of-life.As a key member of our team, you will work cross-functionally to deliver high-quality solutions to a...


  • Mountain View, California, United States Treasure Data Full time

    Job SummaryWe are seeking a highly skilled Product Management Director to lead our real-time product team at Treasure Data.About the RoleThis is an exciting opportunity to drive the product roadmap, including definition, build, launch, and end-of-life of our customer data platform. As a key member of our cross-functional team, you will be responsible for...


  • Mountain View, California, United States Treasure Data Full time

    We are seeking a highly skilled Director of Product Management to lead our real-time product team at Treasure Data.As a key member of our organization, you will be responsible for driving the product roadmap including the entire product life-cycle from definition, build, launch, initial ramp and eventual end-of-life.The ideal candidate will have a strong...