Customer Success Manager
3 months ago
Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That's why many of the world's largest organizations trust Dynatrace® to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences.
Job Description
As a Customer Success Manager, you will be responsible for preserving and growing subscription renewals for our customers. You will accomplish this by driving adoption, educating our customers on product and service offerings, demonstrating value, focusing on growing relationships and by acting as their champion within Dynatrace. You will also highlight wins, plan and develop short- and long-term strategies via success planning and provide thought leadership. Our goal is to provide our customers with software intelligence that will accelerate their digital transformation. As a Customer Success Manager, you will be at the heart of that journey.
Role & Responsibilities
- Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, and project planning.
- Own renewal strategy and subsequent on time renewal of subscription(s)
- Build Dynatrace brand awareness and loyalty
- Defend against the competition
- Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items
- Work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution
- Coordinate account activities with sales teams for Assigned accounts within territory
- Identify strategic, new business growth opportunities
- Leverage relationships to aid in the building of reference accounts/contacts
- Act as customer advocate and liaison to become a Trusted Advisor
- Travel as required
Minimum Requirements
- Bachelor's degree or equivalent work experience
- 2-5+ years relevant experience in customer success, account management, or similar field
- A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices
- Proven expertise working with the executive level in client environments, as well as with procurement and business owners
- Excellent verbal, written and interpersonal communication skills
- Awareness of the Observability marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition
- Highly motivated, energetic and committed to getting results
- Ability to develop strong relationships with the user/customer/internal communities
- Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc.
Additional Information
DOE, annual salary is $90K - $110K plus Health, Dental, Life, STD, LTD, 401k, PTO. Total compensation may vary depending on candidate experience, education and location.
We take our Employer Brand and internal culture seriously. So much so, we are consistently recognized by reputable companies and brands like Business Insider, USA Today and Forbes. This year so far, Dynatrace scored a seat on Comparably's award lists for Best Company Outlook, Best Company Global Culture, and Best Places to Work in Boston, to name a few. Dynatrace was also honored in the coveted Top Workplaces USA list in 2021. And we're proud to be recognized on BuiltIn Boston's 2021 'Best Large Companies to Work For' and 'Best Paying Companies.' We've got it made-won't you join the #DynatraceLife?
All your information will be kept confidential according to EEO guidelines.
All your information will be kept confidential according to EEO guidelines.
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.
-
Customer Success Manager
3 months ago
Mountain View, United States dynaTrace software GmbH Full timeAs a Customer Success Manager, you will be responsible for preserving and growing subscription renewals for our customers. You will accomplish this by driving adoption, educating our customers on product and service offerings, demonstrating value, focusing on growing relationships and by acting as their champion within Dynatrace. You will also highlight...
-
Customer Success Manager
3 days ago
Mountain View, United States Intuit Full timeAt Intuit, we empower consumers and businesses by providing them with powerful financial tools. Our Global Business Solutions Group includes industry-leading product solutions such as QuickBooks Online Accountant, QuickBooks Online, QBO Payments, QBO Payroll, and QuickBooks Desktop. As an Intuit Enterprise Suite Customer Success Manager, you will be the...
-
Customer Success Manager
3 months ago
Mountain View, United States Monogoto Full timeCustomer Success Manager | Full Time | US/HybridAbout the CompanyMonogoto was founded by a team of highly experienced telecommunications, cellular and security experts. Backed by a group of well-known and highly engaged investors and strategic partners, its growing, dynamic and diverse team operates globally from Silicon Valley, USA and Tel-Aviv,...
-
Customer Success Manager
3 months ago
Mountain View, United States monogoto Full timeCustomer Success Manager | Full Time | US/Hybrid About the Company Monogoto was founded by a team of highly experienced telecommunications, cellular and security experts. Backed by a group of well-known and highly engaged investors and strategic partners, its growing, dynamic and diverse team operates globally from Silicon Valley, USA and Tel-Aviv, Israel....
-
Customer Success Manager
4 weeks ago
Mountain View, United States Red Hat Full timeQualifications 5 years of account management or technical customer service experience, preferably within the enterprise software industry Experience advocating for customers and an ability to foster and cultivate relationships with enterprise customers and partner by delivering best-in-class subscriber value Excellent knowledge gained from experience with...
-
Senior Customer Success Manager
2 months ago
Mountain View, United States Yellowbrick Data Full timeYellowbrick Data is a Silicon Valley based startup with $248 million in funding from top-tier venture firms. We've created a Kubernetes based cloud-native data platform for the hybrid multi-cloud world. Yellowbrick's innovative platform can run in customer's cloud accounts or on-premises private clouds, offering flexibility while ensuring data residency,...
-
Senior Customer Success Manager
3 days ago
Mountain View, United States Yellowbrick Data Full timeYellowbrick Data is a Silicon Valley based startup that invented a Kubernetes based cloud-native data platform for the hybrid multi-cloud world. Yellowbrick's innovative platform can run in customer's cloud accounts or on-premises private clouds, offering flexibility while ensuring data residency, localization, and sovereignty, all with significant...
-
Customer Success Professional
3 weeks ago
Mountain View, California, United States dynaTrace software GmbH Full timeCustomer Success Manager Job DescriptionAs a Customer Success Manager at Dynatrace software GmbH, you will play a pivotal role in preserving and growing subscription renewals for our customers. Your primary focus will be on driving adoption, educating customers on our product and service offerings, and demonstrating value. This involves growing relationships...
-
Customer Success Manager, Project Taara
5 months ago
Mountain View, United States X, the moonshot factory Full timeTeam: Project Taara is focused on delivering high-throughput and long-range connectivity via free-space optical communication (FSOC) links that use light (eye-safe lasers) propagating between two terminals to wirelessly transmit high speed data. The Taara Project is seeking a Senior Photonic Test Engineer working on next generation photonic and...
-
Mountain View, United States Coursera Full timeCustomer Success Manager, Coursera for Government United States, California, Mountain View Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 148 million registered...
-
Enterprise Customer Success Manager 4
4 months ago
Mountain View, United States Direct Staffing Inc Full timeResponsibilities Account Manager for the Bay Area Healthcare Market is distinguished by additional specialized knowledge in breadth and/or depth, as well as a record of success in sales. Viewed as an expert in the field. Assigned to large, complex, high visibility, strategic, or tactically important, named healthcare accounts. Sells the organization’s...
-
Customer Success Associate
3 weeks ago
Mountain View, United States California Marketing Solutions Full timeAre you someone who is looking for a fresh start? A new challenge? An opportunity to learn something completely new? We want to talk to YOU !We work with nationally recognized telecommunications companies in the local San Jose area. Through our partnerships, we have been able to help grow the business of our clients while growing our own as well.We offer...
-
Customer Success Advocate
3 weeks ago
Mountain View, California, United States Monogoto Full timeWe are seeking a Customer Success Advocate to join our team at Monogoto.The compensation for this position is estimated to be around $120,000 per year, depending on qualifications and experience. We offer competitive health benefits, flexible time off, wellness programs, discounted perks, 401(k) benefits, and equity (stock options).About the Company:Monogoto...
-
Enterprise Client Success Strategist
3 weeks ago
Mountain View, California, United States Yellowbrick Full timeAt Yellowbrick, we're shaping the future of data innovation. We've created a cloud-native data platform that empowers our clients to drive business transformation.About the RoleWe're seeking an experienced Senior Customer Success Manager to join our team. As a trusted advisor, you'll be responsible for driving customer satisfaction, retention, and expansion...
-
Senior Client Success Leader
5 days ago
Mountain View, California, United States Yellowbrick Full timeCustomer Success RoleThis is an exceptional opportunity to join a leading cloud-based data platform company as a Senior Customer Success Manager. You will be responsible for managing enterprise-level accounts, developing strategic account plans, and leading cross-functional initiatives to meet customer goals.
-
Sr. Manager, Customer Experience
1 week ago
Mountain View, United States Gatik Full timeWho we are Gatik, the leader in autonomous middle-mile logistics, is revolutionizing the B2B supply chain with its autonomous transportation-as-a-service (ATaaS) solution and prioritizing safe, consistent deliveries while streamlining freight movement by reducing congestion. The company focuses on short-haul, B2B logistics for Fortune 500 retailers and in...
-
Director of Product Management
3 weeks ago
Mountain View, California, United States Treasure Data Full timeJob SummaryTreasure Data is seeking a seasoned Director of Product Management to lead our real-time product team. This role involves driving the product roadmap, including the entire product life-cycle from definition, build, launch, and eventual end-of-life.As a key member of our team, you will work cross-functionally to deliver high-quality solutions to a...
-
Mountain View, California, United States Treasure Data Full timeJob SummaryWe are seeking a highly skilled Product Management Director to lead our real-time product team at Treasure Data.About the RoleThis is an exciting opportunity to drive the product roadmap, including definition, build, launch, and end-of-life of our customer data platform. As a key member of our cross-functional team, you will be responsible for...
-
Mountain View, California, United States Treasure Data Full timeWe are seeking a highly skilled Director of Product Management to lead our real-time product team at Treasure Data.As a key member of our organization, you will be responsible for driving the product roadmap including the entire product life-cycle from definition, build, launch, initial ramp and eventual end-of-life.The ideal candidate will have a strong...
-
Head of Customer Advocacy
1 month ago
Mountain View, United States SentinelOne Full timeAbout Us: SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the...