Full-Time Member Experience Advisor
3 weeks ago
American Heritage Credit Union, a $4.8+ billion financial institution has an immediate opening for a Full-Time Member Experience Advisor at our Limerick branch
This position provides a premier level of service to members, clients, and associates of American Heritage Credit Union to enhance the overall member experience. Proactively engage existing and prospective members with their financial needs using a consultative approach.
Responsibilities Include:
- Process account-related requests including opening basic consumer accounts and performing file maintenance (e.g., address changes, name changes, adding/removing signers/owners, plastic card requests, etc.).
- Process basic consumer loan-related requests (e.g., signature and credit card) including submitting applications, booking, and disbursing, and file maintenance (e.g., modification of agreements, Skip-A-Pay, etc.).
- Utilize sales tracking systems, member data warehouse programs, and other tools (e.g., DataVa, Better Lobby, etc.) to analyze members' engagement with the credit union and offer solutions that will be conducive to the member's current/future life stage(s).
- Connect members to our Subject Matter Experts (SMEs) via SmartOffice/VANA technology who can assist them with their specialized financial needs (e.g., Lending, Mortgages, Account Services, IRC, etc.).
- One year to three years of similar or related experience.
- A high school education or GED.
- Full-time position- Rotating evening and Saturday hours are required.
- FICEP certification preferred.
Our commitment to your success is enhanced by our competitive rate commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous escalating company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.
EOE M/F/D/V
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Full-Time Member Experience Advisor
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Royersford, Pennsylvania, United States American Heritage Credit Union Full timeJob DescriptionAmerican Heritage Credit Union seeks a Full-Time Member Experience Advisor to provide exceptional service to members, clients, and associates.This role involves proactively engaging existing and prospective members with their financial needs using a consultative approach.Responsibilities include:Processing account-related requests, such as...
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Full-Time Member Experience Advisor
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Royersford, Pennsylvania, United States American Heritage Federal Credit Union Full timeAt American Heritage Credit Union, we are seeking a highly skilled Full-Time Member Experience Advisor to join our team at our Limerick branch.This role provides a premier level of service to members, clients, and associates of American Heritage Credit Union to enhance the overall member experience.The ideal candidate will proactively engage existing and...
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Royersford, Pennsylvania, United States American Heritage Federal Credit Union Full timeAt American Heritage Credit Union, we are seeking a highly skilled Full-Time Member Experience Advisor to join our team at our Limerick branch.This role provides a premier level of service to members, clients, and associates of American Heritage Credit Union to enhance the overall member experience.The ideal candidate will proactively engage existing and...
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Royersford, United States American Heritage Federal Credit Union Full timeAmerican Heritage Credit Union, a $4.8+ billion financial institution has an immediate opening for a Full-Time Member Experience Advisor at our Limerick branch! This position provides a premier level of service to members, clients, and associates of American Heritage Credit Union to enhance the overall member experience. Proactively engage existing and...
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