Member Experience Ambassador
7 days ago
About the Opportunity
We are seeking a highly motivated Member Experience Ambassador to join our team at American Heritage Federal Credit Union. As a key member of our team, you will play a critical role in enhancing the overall member experience through exceptional service and personalized support.
About the Role
The successful candidate will provide a premier level of service to members, clients, and associates of American Heritage Federal Credit Union. This will involve proactively engaging existing and prospective members with their financial needs using a consultative approach.
Responsibilities
- Process account-related requests including opening basic consumer accounts and performing file maintenance (e.g., address changes, name changes, adding/removing signers/owners, plastic card requests, etc.).
- Process basic consumer loan-related requests (e.g., signature and credit card) including submitting applications, booking, and disbursing, and file maintenance (e.g., modification of agreements, Skip-A-Pay, etc.).
- Utilize sales tracking systems, member data warehouse programs, and other tools to analyze members' engagement with the credit union and offer solutions that will be conducive to the member's current/future life stage(s).
- Connect members to our Subject Matter Experts via SmartOffice/VANA technology who can assist them with their specialized financial needs (e.g., Lending, Mortgages, Account Services, IRC, etc.).
Qualifications
- One year to three years of similar or related experience.
- A high school education or GED.
- Full-time position - Rotating evening and Saturday hours are required.
- FICEP certification preferred.
Benefits
We offer a competitive salary commensurate with experience, an extensive benefits package including paid time off, health benefits, 401(k) with a generous escalating company match, and future growth opportunities within the company. Our commitment to your success is enhanced by our focus on maintaining the best possible professional and environmentally friendly atmosphere for our employees.
Salary Range: $50,000 - $70,000 per annum
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