Customer Care Representative

4 weeks ago

Columbus, United States American Signature Furniture Full time
Description

At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey. To that purpose, our job is to provide our customers with an easy and fun furniture shopping experience. The Customer Service Representative is critical in ensuring we meet that goal. You live on the front lines of building the best on-line "customer experience where serving others and owning it are our passion. Most importantly, this person will be a champion of our culture and values.

Why you'll want to join our team:
  • Wonderful work environment - friendly leaders and supportive cross-functional partners
  • Comprehensive medical, dental, and vision benefits
  • 401K plan
  • Opportunities to advance into other corporate roles
  • Employee discounts at our affiliate brands which include- Value City Furniture, American Signature Furniture, DSW, American Eagle Outfitters and Aerie
Some of the functions the Customer Service Representative will perform:
  • Answers inquiries by collecting information; researching, and providing information accurately
  • Resolves problems by listening to issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
  • Documents resolution or next steps
  • Sell additional services by recognizing sales opportunities to customers
  • Maintains call center database by entering information accurately and in a timely manner
  • Keeps equipment operational by following established procedures
  • Participates in on-the-job educational opportunities provided by ASI
Requirements

At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey. To that purpose, our job is to provide our customers with an easy and fun furniture shopping experience. The Customer Service Specialist is critical in ensuring we meet that goal. You live on the front lines of building the best on-line "customer experience where serving others and owning it are our passion. Most importantly, this person will be a champion of our culture and values.

Why you'll want to join our team:

§ Wonderful work environment - friendly leaders and supportive cross-functional partners

§ Ability to work remotely

§ Comprehensive medical, dental, and vision benefits

§ 401K plan

§ Opportunities to advance into other corporate roles

§ Employee discounts at our affiliate brands which include- Value City Furniture, American Signature Furniture, DSW, American Eagle Outfitters and Aerie

Some of the functions the Customer Service Representative will perform:

§ Answers inquiries by collecting information; researching, and providing information accurately

§ Resolves problems by listening to issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

§ Documents resolution or next steps

§ Sell additional services by recognizing sales opportunities to customers

§ Maintains call center database by entering information accurately and in a timely manner

§ Keeps equipment operational by following established procedures

§ Participates in on-the-job educational opportunities provided by ASI

The ideal candidate will have among other skills and abilities:
  • Patient, positive attitude and level of empathy
  • Demonstrates professional etiquette
  • Clear and effective communication with strong interpersonal skills, both written and verbal
  • Exceptional computer skills to perform job duties (PC and O365)
  • Ability to work quickly under pressure
  • Time management skills
  • Enjoys working independently
  • Ability to deescalate and provide a resolution
§ Adaptability; flexible to changing market forces and shifting priorities
  • Minimum of 1-3 years of customer service experience, preferably in the retail industry
  • Great communication skills
  • Ability to "Read" Customers-listen for subtle cues about current mood, patience level, personality, etc.
  • Thrives on identifying problems and providing solutions
  • Passion for serving others and building customer loyalty
  • High School Diploma or equivalent combination of education and experience
Remote-Work Requirements
  • If there are lengthy disruptions to your power or internet service, you will be required to follow specific American Signature Inc processes which may include, but may not be limited to, going onsite to work.
  • Distraction free environment required.
  • Supply your own: Internet (no wireless access), office supplies and desk furniture.
  • Set up all issued American Signature Inc equipment in your home workspace.
  • Disassemble and return all American Signature Inc issued equipment as directed by your leader upon request and/or upon the ending of your role.


By submitting an application, you acknowledge that you can meet all the above-listed requirements.

If you are selected for an interview, a formal job description is available. Your interviewer can answer any questions you may have about your role in our company.

  • Customer Care Representative

    7 days ago

    Columbus, United States Randstad North America, Inc. Full time

    . Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner. . Identify customer needs, offer appropriate solutions, and resolve issues efficiently. . Maintain up-to-date knowledge of company prod Customer Care, Representative, Retail, Staffing, Customer

  • Customer Care Representative

    2 months ago

    Columbus, United States Value City Furniture Full time

    ** Customer Care Representative** *Share by Email* Location: CORPORATE OFFICE At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey. To that purpose, our job is to provide our customers with an easy and fun furniture shopping experience. The Customer Service...

  • Customer Care Representative II

    2 months ago

    Columbus, United States Elevance Health, Inc. Full time

    From the moment you login, youll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers - You will guide members and providers with their healthcare needs by explaining Customer Care, Representative, Healthcare, Retail, Customer, Skills

  • Customer Service Representative

    3 months ago

    Columbus, United States Option Care Health Inc. Full time

    **Customer Service Representative** Columbus, Ohio **Extraordinary Care. Extraordinary Careers.** **With the nations largest home infusion provider, there is no limit to the growth of your career.** Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 6,000 team members...

  • Customer Care Representative

    3 months ago

    Columbus, United States Bobb Says Yes Full time

    Bobb Automotive- Bobbsaysyes.com has been doing business in Columbus since 1924, a well established and respected Auto Company. We are expanding our A-Team, which is our Call Center. Are you bored by your current job or frustrated with not being able to find work? Are you a POSITIVE person with a FRIENDLY VOICE? Want something challenging, exciting and...

  • Customer Care Representative

    3 months ago

    Columbus, United States Bobb Says Yes Full time

    Job DescriptionJob Description Bobb Automotive- Bobbsaysyes.com has been doing business in Columbus since 1924, a well established and respected Auto Company. We are expanding our A-Team, which is our Call Center.Are you bored by your current job or frustrated with not being able to find work? Are you a POSITIVE person with a FRIENDLY VOICE? Want something...

  • Customer Care Representative

    7 days ago

    Columbus, Ohio, United States Pilot Freight Service Full time

    Customer Service RoleJob Category: Logistics Requisition Number: CUSTO03769Position OverviewPilot Freight Service is in search of a Customer Service Representative for our operations.Key Responsibilities:Maintain regular and precise communication with clients, carriers, and other company personnel.Provide accurate shipping rate estimates.Monitor and track...

  • Customer Service Representative

    3 months ago

    Columbus, United States 1st Choice Family Services Full time

    **Customer Service Representative** Call Center Columbus, Ohio Minimum Experience **Entry-level** Compensation **$11-$15** Here at 1st Choice Family Services., we are the leading company in our industry. We are hiring an experienced Customer Care Representative to help us keep growing. If you're dedicated and ambitious, 1st Choice Family Services is an...

  • Customer Service Representative

    3 weeks ago

    Columbus, United States Veterans Sourcing Group LLC Full time

    1 week ago Be among the first 25 applicants Job Description A global financial services company is seeking a Customer Service Representative for their office in Columbus, OH. Job Description A global financial services company is seeking a Customer Service Representative for their office in Columbus, OH. Position Description Handle incoming phone calls...

  • Customer Service Representative

    2 months ago

    Columbus, United States Option Care Health Inc. Full time

    **Customer Service Representative - 2nd Shift** Columbus, Ohio **Extraordinary Care. Extraordinary Careers.** **With the nations largest home infusion provider, there is no limit to the growth of your career.** Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 6,000 team...

  • Customer Service Representative

    5 days ago

    Columbus, Ohio, United States One and Only Fitness Consulting Full time

    Job DescriptionWelcome to One and Only Fitness Consulting, a family-oriented fitness facility that prioritizes customer service and member care. We are seeking a highly motivated and dedicated individual to join our team as an Overnight Service Representative.Job Summary: As an Overnight Service Representative, you will be responsible for providing...

  • Customer Service Representative

    2 months ago

    Columbus, United States Pumpkin, Inc. Full time

    **Customer Service Representative** Columbus, OH / Operations / Full-time Pumpkin is looking for an amazing **Customer Service Representative** to join our growing team and support our expansion in an exciting and fast-paced start-up environment. This friendly and motivated individual will be responsible for providing a best-in-show experience for pet...

  • Customer Service Representative

    2 months ago

    Columbus, United States Luxottica Group Full time

    The Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner. The Customer Service Representative uses knowledge of Luxottica products and services and e Customer Service, Customer Service Representative, Representative, Skills, Retail

  • Customer Service Representative

    4 weeks ago

    Columbus, United States Essilor Full time

    The Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner. The Customer Service Representative uses knowledge of Luxottica products and services and e Customer Service, Customer Service Representative, Representative, Skills, Manufacturing, Retail

  • Customer Service Representative

    3 weeks ago

    Columbus, United States Daniel Appliance Full time

    Future Opening: Customer Service Representative Job Summary Daniel Appliance Company is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints....

  • Customer Service Representative

    2 months ago

    Columbus, United States Kelly Services, Inc. Full time

    For those who want to keep growing, learning, and evolving. We at Kelly hear you, and were here for you! Were seeking a Customer Service Representative to work at a premier company located in Columbus, IN. Sound good? Take a closer look below. You Customer Service Representative, Customer Service, Representative, Monitoring, Sales Representative, Retail,...

  • Customer Service Representative

    4 months ago

    Columbus, United States Acme Brick Tile & Stone Full time

    We are currently seeking a best in class Customer Service Representative with excellent organization skills and a personable disposition to provide product/service information to customers and sales reps. You will assist in resolving product and se Customer Service Representative, Customer Service, Representative, Retail, Manufacturing, Sales

  • Customer Service Representative

    3 months ago

    Columbus, United States Habegger Full time

    Customer Service Representative **Customer Service Representative** Columbus, OH **description** The Habegger Corporation is currently seeking a Customer Service Representative that is responsible, organized, and customer service oriented. As a CSR, you will be the face of Habegger for customer order fulfillment and interfacing via phone, email, and in...

  • Customer Service Representative

    2 days ago

    Columbus, United States Pool Company Full time

    The Inside Sales Associate works with customers to find what they want, create solutions and ensure a smooth sales process. On a daily basis our Inside Sales Associate:Establishes relationships with customers by assisting walk-in and phone customers, Customer Service Representative, Customer Service, Sales Associate, Representative, Inside Sales, Retail

  • Customer Service Representative

    2 months ago

    Columbus, United States The Waterworks Full time

    Customer Service position in small call center environment. Do you have Mad Customer Service Skills? Join the Midwests largest growing home services company, Watermark Home Services! This is a great place to learn and grow. We are looking for a Cust Customer Service, Customer Service Representative, Representative, Retail, Service