Director, Business Operations

2 weeks ago

Philadelphia, United States Comcast Full time

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary
Implements strategy to support best-in-class Commerce experiences for third party Over the Top (OTT) services for Xumo customers, including product management support for new launches and ongoing business partner management.

Job Description

Core Responsibilities

  • Develop multi-year omnichannel strategy for 3rd party commerce store with Xumo
  • Drive requirements and Go-To-Market for 3rd party commerce integrations across Xumo endpoints
  • Lead cross-functional team to launch seamless and differentiated buy/manage experiences
  • Manage ongoing business relationships for key 3rd party billing-integrated content providers
  • Contribute to business requirements for Xumo's offer platform
  • Participate in the strategic planning for enhancements to product experience and features
  • Work regularly with customer care, product and engineering, customer experience, operations, finance, marketing, and deal teams
  • Model revenue opportunities and measure performance
  • Demonstrate excellent project management skills and attention to detail, with a proven track record of successful delivery of projects on time, in line with budget expectations and strategy
  • Consistent exercise of independent judgement and discretion in matters of significance
  • Regular, consistent, and punctual attendance. Ability to work nights and weekends, variable schedule(s) as necessary
  • Other duties and responsibilities as assigned
Minimum Requirements
  • Bachelor's degree or equivalent, MBA preferred
  • Excel, PowerPoint experience
  • Strong data analysis and reasoning skills
  • Record of execution and delivery
  • Partner management experience
  • Interest in digital media
Employees at all levels are expected to:
  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.


Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education
Bachelor's Degree (Required)

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience
10 Years +

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

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