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Front Desk Agent
2 months ago
What you will be doing
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
- Promptly, accurately and efficiently know how and where to post all charges.
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
- Review any reservations with special requests and work to block rooms accordingly.
- Have knowledge of hotel rates, discounts and how to handle each.
- Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
1 S Church Street, Tucson, Arizona 85701
The people, the places, the experiences that we create at The Leo Kent are threads to the tapestry we call community. Perched inside one of the most recognizable buildings in Tucson, the hotel features 145 inspired rooms suites, an active bar scene, and the city's hottest new dining experience at St. Cruz. The hotel's singular character and modern design, paired with refined amenities and knowledgeable, approachable, and personalized service, will stand front and center in the movement to elevate the downtown Tucson experience.
Requirements
What we are looking for
- Front desk agent who has Lightspeed experience and/or is open to learning more about it
- Outgoing, extravagant personality which they can express to each one of our hotel guests
- High work ethic and self-initiative
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests
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