Senior Field Service Engineer

2 weeks ago


Santa Clara, United States Orion Talent Full time

Position Details: Title: Engineer in Charge (EIC) Location: Santa Clara, CA Shift: Day shift, typically M – F Compensation: $150K depending on experience and qualifications and annualized bonus. Benefits: Medical, dental, vision and 401K (see website for more information). Excellent professional and personal development opportunities in an international company. Very collegial and motivated team with short communication channels. Top-equipped workplace (modern office, laptop, height-adjustable desk) Travel: Primarily local but expected to travel for training purposes- Expect extended travel (8-10 weeks) in Austria after 90 days of OJT stateside

Responsibilities: • Lead a growing team of professional Field Service Engineers in Santa Clara, CA • Internally align on and direct the activities related to the installation, annual preventive maintenance and issue resolution of a growing fleet of Multi-beam mask writers; • Assess the appropriate assignment of resources to tasks and activities depending on tool status and customer requirements • Manage on-call support coverage by the Field Service Engineering team • Have a hands-on role in supporting the team during peak demand and critical escalation situations • Meet or exceed the demanding expectations of’ leading US customer in terms of equipment performance to KPIs (tool availability, uptime, and MTTR, etc.) • Ensure that the defined methodologies and procedures are uniformly followed and provide feedback to Headquarters regarding improvements, gaps, or necessary changes • Take full accountability for driving special taskforce teams that handle customer escalations and challenging incidents, including professional and regular communication with both the customer and headquarters functions

• Ensure seamless and transparent communication of all status updates both to US and to Operations leadership in Austria • Maintain fully up-to-date tool and fleet KPI tracking and ensure data integrity and reliability of the metrics • Maintain and build excellent customer relationships with local Tool Owners and other key customer stakeholders • Lead regular fab-related customer meetings with a focus on updating the ongoing and planned issue-resolution, installation, and Annual Preventive Maintenance activities of your team • Partner with the Logistics Administrator for the US team to ensure accurate tracking and provisioning of spare parts and consumables to meet customer KPIs Qualifications: • Bachelor’ of Science degree in an Engineering discipline • 5+ years of Field Service experience with a minimum of 3 years in a leadership position • At least 3 – and preferably 5 – years of customer-facing experience coupled with good communication – written and verbal - skills • Exhibit good problem-solving skills coupled with a natural curiosity and project- or program-management experience • Excellent interpersonal skills, enjoy being part of and integrating with a global team • You are excited to be part of a fast-paced and fast growing entity

#J-18808-Ljbffr



  • Santa Clara, United States Principal Service Solutions Full time

    Job DescriptionJob DescriptionPrincipal Service Solutions is hiring a Field Service Engineer who will be responsible for servicing and maintaining Abatement tools in a Semiconductor sub-fab environment. We are searching for detail-oriented people with technical and mechanical experience and a strong work ethic who are looking for an opportunity to start a...


  • Santa Clara, United States Principal Service Solutions Full time

    Principal Service Solutions is hiring a Field Service Engineer who will be responsible for servicing and maintaining Abatement tools in a Semiconductor sub-fab environment. We are searching for detail-oriented people with technical and mechanical experience and a strong work ethic who are looking for an opportunity to start a career that offers unlimited...


  • Santa Clara, United States TriCom Quest Full time

    Job DescriptionJob DescriptionA growing international company in the semiconductor industry is seeking Field Service Engineers in multiple locations: Hillsboro, OR; Santa Clara, CA; Phoenix, AZ; Chandler, AZ. $85K – 100K per yearMedical/Dental/Vision/Life (100% company covers including dependents) + 401K with matching, FSA, Paid Vacation, Paid Sick Leave,...


  • Santa Clara, California, United States Astera Labs Full time

    Astera Labs is a global leader in purpose-built connectivity solutions that unlock the full potential of cloud and AI infrastructure. Our Intelligent Connectivity Platform integrates PCIe, CXL and Ethernet semiconductor-based solutions based on a software-defined architecture that is both scalable and customizable. Inspired by trusted partnerships with...


  • Santa Clara, United States Applied Materials Full time

    Field Service Engineer II - (C2) If you like to troubleshoot hardware, solve complex problems, and make equipment work better, this is the role for you. As a Field Service Engineer, you’ll work in our state-of-the-art facility and at customer sites around the globe, where you are the face of Applied Materials and an integral part of a vibrant and diverse...


  • Santa Clara, United States Applied Materials Full time

    **Field Service Engineer II - (C2)** If you like to troubleshoot hardware, solve complex problems, and make equipment work better, this is the role for you. As a Field Service Engineer, youll work in our state-of-the-art facility and at customer sites around the globe, where you are the face of Applied Materials and an integral part of a vibrant and diverse...


  • Santa Monica, United States The Chemical Engineer Full time

    Join our team as a Senior Process Engineer in Process Development, where you'll be responsible for supporting the development of a clinical manufacturing process of engineered T cells with patient-derived neo-antigen specific TCRs. Additionally, this role evaluates process and technology improvements, is critical to process understanding and process...


  • Santa Clara, United States IMS Nanofabrication Full time

    Job DescriptionJob Description Responsibilities: Team Lead of Field Service Engineers (40%) • Manage the Field Service Engineer Team in Santa Clara, CA. • Supervise and execute the planning and progress of activities of a diverse team of Field Service Engineers. • Internally align on Service resources according to tool status and customer requests. •...


  • Santa Monica, CA, United States The Chemical Engineer Full time

    Join our team as a Senior Process Engineer in Process Development, where you'll be responsible for supporting the development of a clinical manufacturing process of engineered T cells with patient-derived neo-antigen specific TCRs. Additionally, this role evaluates process and technology improvements, is critical to process understanding and process...


  • Santa Clara, United States Belcan Full time

    Belcan Corp Senior Stress Engineer Everett , Washington Apply Now Details:Job-Senior Stress EngineerDuration-12 months-contractLocation-Everette, WAPay Rate-80-100hrON SiteUS CitizenReporting to the Sr. Manager, Structural Engineering the Sr. Structural Engineer will be responsiblefor research, planning, and performing comprehensive stress analysis for...


  • Santa Clara, United States NVIDIA Full time

    Senior Product Quality Engineer page is loaded Senior Product Quality Engineer Apply locations US, CA, Santa Clara time type Full time posted on Posted 28 Days Ago job requisition id JR1970545 NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most brilliant and talented people in the world working...


  • Santa Clara, United States NVIDIA Full time

    Senior Verification Engineer - Tegra page is loaded Senior Verification Engineer - Tegra Apply locations US, CA, Santa Clara time type Full time posted on Posted 2 Days Ago job requisition id JR1980777 We are now looking for a Senior Verification Engineer for our Tegra group! NVIDIA is seeking outstanding Senior Verification Engineers to verify the design...


  • Santa Clara, United States NVIDIA Full time

    We are now looking for a Senior Hardware Design Engineer for our Tegra group: NVIDIA is seeking passionate Senior Hardware Design Engineers to verify, design and verify the world’s leading SoC's and GPU's. This position offers the opportunity to have real impact in a multifaceted, technology-focused company impacting product lines ranging from consumer...


  • Santa Clara, United States Q-Cells Full time

    Hanwha Q CELLS Co., Ltd., is one of the world´s largest and most recognized photovoltaicmanufacturers for its high-performance, high-qualitysolarcells and modules. It is headquartered in Seoul, South Korea (Global Executive HQ) and Talheim, Germany (Technology & Innovation HQ). Through its growing global business network spanning Europe, North America,...


  • Santa Clara, United States Q-Cells Full time

    Hanwha Q CELLS Co., Ltd., is one of the world's largest and most recognized photovoltaic manufacturers for its high-performance, high-quality solar cells and modules. It is headquartered in Seoul, South Korea (Global Executive HQ) and Talheim, Germany (Technology & Innovation HQ). Through its growing global business network spanning Europe, North America,...


  • Santa Clara, United States NVIDIA Full time

    We are now looking for a Senior CPU Verification Engineer.We are currently seeking a Senior Verification Engineer with strong CPU and verification fundamentals to work in NVIDIA's CPU team. This position offers the opportunity to have real impact in a progressive, technology-focused company impacting product lines ranging from consumer graphics to...

  • Senior Engineer

    22 hours ago


    Santa Clara, CA, United States NVIDIA Corporation Full time

    Senior ASIC Engineer - DFX Software page is loaded Senior ASIC Engineer - DFX Software Apply locations US, CA, Santa Clara time type Full time posted on Posted 3 Days Ago job requisition id JR1982690 We are now looking for a Senior ASIC Engineer - DFX Software. In Our team we define and build methodologies, Software, and flows tailored to the field of...


  • Santa Clara, United States NVIDIA Full time

    Senior Performance Engineer - Deep Learning page is loaded Senior Performance Engineer - Deep Learning Apply locations US, CA, Santa Clara US, CA, Remote time type Full time posted on Posted 30+ Days Ago job requisition id JR1969570 NVIDIA is hiring senior software engineers to build and optimize the tools Deep Learning engineers use across the world to...


  • Santa Clara, United States Protingent Full time

    WHAT WE NEED FROM YOU AS A SENIOR IMAGING SYSTEMS SOFTWARE ENGINEER We are looking for an engineer with a strong background in ultrasound, signal processing, image optimization, and programming languages such as Python or C++ to shape our new ultrasound imaging platform. As a Senior Imaging Systems Software Engineer, you will work on characterization,...


  • Santa Clara, United States Halo Industries Full time

    As a Senior Systems Engineer at Halo Industries, you will play a crucial role in the development and integration of our groundbreaking semiconductor manufacturing technology. Leveraging your expertise in system design, integration, and automation, particularly within the semiconductor industry or related fields, you will contribute to the evolution of our...