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Patient Service Representative
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Patient Service Representative
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Oregon City, Oregon, United States Praxis Health Full timeJob Description:Pacific Medical Group, a part of Praxis Health, is seeking an experienced Patient Service Representative with exceptional customer service skills for a full-time position in Oregon City. We are looking for a candidate with a collaborative team spirit and a willingness to support the needs of our patients as well as the goals of the job and...
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Oregon City, Oregon, United States Praxis Health Full timeAbout the RoleWe are seeking an experienced Patient Service Representative to join our team at Pacific Medical Group in Oregon City. As a key member of our clinical team, you will be responsible for providing exceptional customer service, greeting and screening patients, scheduling appointments, and performing various administrative tasks.Key...
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Patient Service Representative
2 months ago
Patient Service Representative - Cardiology Apply Locations: Bend, OR Time Type: Part time Posted on: Posted 2 Days Ago Job Requisition ID: R36150 About Our Company We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes, and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights, and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. Job Description Position Summary: The Patient Service Representative (PSR) – Infusion Scheduler serves as a key member of the Rheumatology and Oncology/Hematology team contributing to the daily activities of the medical office team-based care, performing a variety of administrative and complex specialty scheduling duties to assist our patient population with the highest standard of care, while delivering a positive patient experience. This highly motivated individual works to ensure patient satisfaction and efficient operations, including ensuring patient care is a top priority by being compassionate and kind while being an empathetic communicator given the complexity of care delivered. Essential Functions: Greets visitors, patients, and families in a friendly professional manner and directs them appropriately. Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families. Promptly answers the telephone, directs all calls appropriately, takes an accurate message, and delivers it to the appropriate individual. Communicates proactively with co-workers, physicians, and patients regarding registration-related information. Informs patients of delays in physician schedules, assists with patient comfort while delayed. Posts all self-pay charges, collects payments, and provides patients with receipts. Accurately reconciles daily payments. Opens and closes batches properly, accurately reconciles collections, prepares deposits, and documents corrections. Scans the insurance card, processes insurance verifications utilizing the online system, and updates the patient account. Schedules internal procedures accurately according to department guidelines; using waitlist when applicable. Initiates authorization requests. Completes referrals according to departmental guidelines and properly enters them into the appropriate systems. Schedules and enters orders for diagnostic tests and procedures, following all appropriate workflows. Enrolls patients in the patient portal. Effectively communicates problems, concerns, or issues to the Department Supervisor or Manager appropriately and promptly. Responsible for coordination of lab and imaging patient appointments to confirm completion in staging patient for procedures or office visits. Ensures patient has appropriate appointments scheduled based on treatment plan; this could entail scheduling for sutures. Ensures prior authorization is in place and matches ordered procedure and coordinates authorization status. General Job Functions: Recognizes and performs duties which need to be performed although not directly assigned. Performs various clerical duties such as faxing, photocopying, scanning, filing, and mailings. Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations. Demonstrates the ability to adequately follow downtime procedures. Other duties as assigned. Education and/or Experience: High School Graduate or GED required. Associate’s Degree preferred. Previous PSR experience preferred. Ability to communicate in English, both orally and in writing. Must have excellent customer service skills. Must have the ability to organize and perform multiple tasks in a timely manner. Knowledge of medical office and terminology preferred. Basic proficiency in computer use required. Previous experience with Standard Office Technology in a Windows-based environment preferred. Experience with EHR, Practice Management System, and Departmental/Ancillary Systems preferred. Travel: Ability to commute to satellite locations as needed. About Our Commitment Total Rewards at VillageMD Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages, and a 401k savings plan. Equal Opportunity Employer Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws. Safety Disclaimer Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking, or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. #J-18808-Ljbffr
