Reservations Agent

1 month ago

Chicago, United States Hongkong & Shanghai Hotels Group Full time

** Reservations Agent**

Business Unit: The Peninsula Chicago Location: Chicago The Peninsula Chicago is seeking a Reservations Agent to join our team and be an integral part of our guest-focused service.

* Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago.

* Grow within a diverse multi-outlet property.

* Exceptional health benefits package and 401(k) with company match.

Key accountabilities

* Ensure proper operation of all responsibilities of Reservations operations

* Knowledgeable and fully adheres to both Peninsula and Forbes standards.

* Maintain consistency in performance in accordance with both Peninsula and Forbes standards

* Communicate with all departments to create a guest centric experience

* Be in full compliance with Head Office database requirements

* Ensure efficient operation of the Reservations responsibilities with efficient handover

General requirements

* 2 years of room Reservations experience in luxury property ideal

* Knowledge of PMS/Opera and some knowledge in Housekeeping department preferred

* Ability to deal with a high level of work demand and pressure, individual must have great organization skills.

* Excellent command of written and spoken English

We are delighted to receive your resume for further consideration. To be considered for the position, you must have work authorization in the United States

**About The Peninsula Chicago**

Set along the famed Magnificent Mile section of Michigan Avenue, The Peninsula Chicago offers spectacular views over Lake Michigan and the glittering city skyline. Proud of its tradition of Midwestern hospitality, the hotel is considered the top choice for everything from accommodation to celebrations and corporate events in the city.

Requisition ID: 32803

**Nearest Major Market:** Chicago

**Job Segment:** Housekeeping, Hospitality

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