Front Desk Agent

3 weeks ago

Chicago, United States Millennium Hotels Full time

**Job Description**

We are looking for a Hotel Front Desk Agent to serve as our guests first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, wed like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

**Responsibilities**

* Perform all check-in and check-out tasks

* Manage online and phone reservations

* Inform customers about payment methods and verify their credit card data

* Register guests collecting necessary information (like contact details and exact dates of their stay)

* Welcome guests upon their arrival and assign rooms

* Provide information about our hotel, available rooms, rates and amenities

* Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs

* Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

* Upsell additional facilities and services, when appropriate

* Maintain updated records of bookings and payments

**Skills**

* Work experience as a Hotel Front Desk Agent, Receptionist or similar role

* Understanding of how travel planning websites operate, like Booking and TripAdvisor

* Customer service attitude

* Excellent communication and organizational skills

**Job Requirements**

Prior hospitality experience preferred. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy. Ability to collect accurate information and resolve conflicts. Ability to stand and move throughout the office and continuously perform essential job functions. Ability to read, listen and communicate effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system.

**About this location**

class: Upscale room Count: 251-500 location Type: Urban 401(K) Matching Company Discounts Dental Benefits Disability Insurance Family Medical Leave Flexible Spending Account (FSA) Health Insurance Benefits Life Insurance Paid Holidays Paid Sick Days Paid Time Off Tuition Reimbursement Vision Benefits location TypeUrban

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