Technical Sales Support Specialist

3 weeks ago


High Point, United States Hafele Singapore Pte Ltd Full time

** Technical Sales Support Specialist**

**Job Category****:** Project Sales and Tech **Requisition Number****:** TECHN001700 Showing 1 location **Job Details**

**Description**

**Hfele America Co. at a quick glance:**

* We are the largest subsidiary of a privately-held, global powerhouse in the areas of LED lighting, cabinet and furniture hardware, kitchen organization and much more.

* We offer a strong benefits package including medical, dental, 401(k) with company match, employee discount, and other perks.

* Theres a very good reason 41% of our employees have been with us for over ten years we hire the best, treat people well, and truly provide a family atmosphere that works hard and plays to win.

**Your role**

In this role, you will be providing support for all of Hafeles project business needs. The support ranges from basic sales support all the way to advanced technical support about the products required for the customers project. The support needed could be for any of Hafeles hardware, but most commonly, the questions and solutions needed involve products shown in Hafele's Blue Architectural hardware catalog or our LOOX LED catalog. The TSS role is customer-facing and duties can include everything from specifying the hardware needed, to processing sales leads and inquiries, generating quotes/orders, following up with Sales and/or customers regarding their current and/or future project needs, and providing phone support for customers and Sales.

**Essential Duties and Responsibilities Support**

Manage all project requirements, including:

Researching, answering, and following up on internal and external customer inquiries regarding projects, products, prices, shipment tracing, and documentation, including submittals, specifications, and catalogs. The ability to multitask and manage several projects simultaneously is critical to success as a PSTS Specialist.

**Technical Knowledge**

Consulting for products and application and troubleshooting applications / installations.

Ability to read, interpret and review architectural construction documents (drawings, specifications, submittals, schedules, and product data).

Provide technical support for specification inquiries. Manage those throughout the project as needed.

**Process / Project Management**

Strong ability to review current customer/project needs and provide product solutions.

Understanding the woodworking and construction industry process is highly recommended and a strong technical aptitude for reading construction drawings and installation instructions is required.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**



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